Hi all - I've been trying to do this for over an hour now with my very limited scripting knowledge but it's frustrated me and still isn't working.I am trying to add a user to the Watch List of an Incident if the customer's company is a particular val...
Hi All, We are creating Incidents when a server sends an automatic reply for Alerts, and it is creating an Incident each time it receives an email from the server. NEW requirement is that Servicenow should avoid creating a NEW incid...
When to use script actions vs business rules for email notifications?
We have an issue where some of our admin users can't access the sys_audit table. For these users it always times out. Other admin users with the same group and roles are able to view the table and it takes less than 20 seconds to pull up. All of the ...
We have an issue with technicians manually creating users that should only be created through AD sync, resulting in multiple user records for the same person. To address this, I've created a simple business rule, shown below. This works (action i...
Hi All,I need to replace "YYY" string in "observations" column of "test" table with "location" of an "Opened by" column in "incident" table.Below is the code to fetch the values containing "YYY" string. Can any one let me know how can I replace the "...
We are a new ServiceNow customer. We imported records from another system and brought in many users that were on that system's equivalent of the ServiceNow's Watch List. Some of those users are retired or no longer with our organization but associate...
Hi All.I am trying to create a business rule which will be used in a email notification for when a Task has been updated. I would like the latest work notes to appear in the notification. In the business rule script I have current.u_work_notes = curr...
I am writing a Business Rule to build a calculated field by concatenating some fields. I have already modified a date and time field with this code: var tz = Packages.java.util.TimeZone.getTimeZone("America/Chicago"); var time = new GlideDa...
I want to: When checking the Knowledge checkbox on Incident Resolution section of incident form, a knowledge article is created from resolution/closure notes and sent to the "Knowledge" manager to approve for publication.I believe this would use ...
/* SCRIPT */var gr = new GlideRecord('u_xyzTable');gr.get('4d967a180fe70200b8de46a32050e20');gs.print('u_a_date : ' + gr.u_a_date);var newDateValue = new GlideDateTime('2014-04-07 08:17:00');gr.u_a_date.setGlideDateTime(newDateValue);gr.update();gs.p...
Hi,We have to use blob API to upload data into Third party system using the rest API given to us.I tried invoking the API from post man and rest advanced chrome client. it was working fine without any issues,End point:https://XX/API/v1/mam/blobs/uplo...
Hello All,Kindly help to hide/remove "prevent this page from creating additional dialogs" in alert message using in ui action.
I have class .chat_queues and depending on what language user select, 4 or 5 chat options will be available. User always have option of 4 standard languages but if users language is for example hungarian - than there should appear also fifth option...
Hi folks,Anyone can assist me with a SNC Regex expression enhancement, currently I have the regular Java Script email regular checking which has overwhelmed our Non-Production instances, I have been advised to use SNC Regex API to reduce the performa...
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