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3-tier categorization

Hello,I'm probably not the first to run into this, but I cannot find anything in the wiki, or here in the forums. Please help.I'm trying to create a 3-tiered categorization, but I cannot get it past the standard 2-tiers, using either dependent values...

Marc54 by • Giga Guru
  • 1561 Views
  • 2 replies
  • 0 helpfuls

SMS alternate field

We are trying to configure Email notifications that can be used for Email and SMS notifications, depending on the device selected or the device that the use subscribed to.Some questions we have are:1. What is the logic on the SMS alternate field, if ...

dariusvdb by • Kilo Contributor
  • 1770 Views
  • 2 replies
  • 0 helpfuls

Where can I find docs for "sys_action"????

I am trying to do some client scripting, specificly making some fields manditory when you close an Incident. I found a sample script in the Wiki but it does not work. The reason it does not work is because sys_action.value returns bbddb6bbc0a81823adf...

DrewW by • Mega Sage
  • 1999 Views
  • 7 replies
  • 0 helpfuls

Count Down Timer

I just wanted to know if anyone knew how to build a count down clock into the service-now and to be an option that can be seen on my homepage (where you can add graphs and other clocks using add content) I appreciate any feedback.thanks

SteveS by • Kilo Expert
  • 4104 Views
  • 4 replies
  • 0 helpfuls

How to open new browser window?

Hi I have to create a business rule that runs after the user updates a ticket. Is there any way to open a new window and take the user to a url (say google)?I tried window.open(url) and it does not workAny ideas?

Importing Assignment Groups

Hi All,I am hoping somebody can advise me on the best way to import Assignment Groups and their members into Service Now. I am wanting to populate workgroups using an Excel Spreadsheet. These are the fields I am wanting populated:NameManagerGroup Ema...

by •  
  • 1722 Views
  • 3 replies
  • 0 helpfuls

onChange for multi line text fields

I am having an issue with the onChange script running on a multi line text field, it seems to fire onLoad but not if I change the content of the field and tab out? The specific script is running against work around on the problem.

shart by • Kilo Explorer
  • 2060 Views
  • 1 replies
  • 2 helpfuls

if statement with empty query

I don't have a strong javascript background and was wondering if someone could answer this question. I want to write an if statement that does something based on whether my query returned anything or not. var gr = new GlideRecord('sc_cat_item'); gr....

Brad Tilton by • ServiceNow Employee
  • 4041 Views
  • 2 replies
  • 0 helpfuls

Implementing a union or join form in Service-now

Is it possible to implement a union or join between two forms in Service-now?We have a current implementation that has been heavily customised and is used for change management. There are around 13000 records in the sys_user table, all of which relat...

by •  
  • 1347 Views
  • 1 replies
  • 0 helpfuls

Pass Credentials Through URL

Hello , Im trying to use the XML output option via HTTP to gather data and incident information for easy, and on-the-fly usage on our internal IT dashboards.My only problem is the authentication, in unable to directly consume the XML output because t...

by •  
  • 3788 Views
  • 4 replies
  • 0 helpfuls

body_text for inbound emails are empty

I have emails that are coming into the system whose body_text is empty, but I can see the text of the email in the Body textarea when I drill down into the email. In the Inbound Email Action, I'm parsing for name/value pairs in the email to generate ...

gmoore1 by • Tera Expert
  • 2139 Views
  • 2 replies
  • 0 helpfuls

Project Management Workflow

I am trying to put together some workflows for the Project Management Module and I want to create Project Tasks in the workflow. When I do, they do not attach to my parent project. Anyone have any suggestions? I wonder if I need to create a workflow ...

michelek by • Kilo Explorer
  • 1942 Views
  • 2 replies
  • 0 helpfuls

Data Imports CSV file help

I was just wondering if anyone has tried importing into service-now with anything that is not a comma delimited file. Since we have commas in our actual data our guys have programmed a pipe ( | ) delimited file. I have not tried this since I have alw...

by •  
  • 3104 Views
  • 6 replies
  • 0 helpfuls
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