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Hi,I've noticed some weird things while performing a query... Basically what I want is to provide the end users (with a certain role) with the ability to cancel requests that are pending approval still... I've done this by creating a UI Action "C...
My team is working on a custom application right now, and we needed to decide how to limit which status values are available to users in which situations. We've decided to go with storing the appropriate values in a system property, so we've gone abo...
I need to clear the cache from production so that a property change gets reflected.We restarted the nodes but it did not work.We are considering doing a manual cache flush by hitting 'https://my_instance.service-now.com/cache.do' during non business ...
Hi,I tested the following script on browsers (changed gs.print to console.log), it was okay. However, it returned error on ServiceNow when I tried to run it in Background Script. It seems that Array Map function is not working. Anyone knows why?The S...
It looks like there's a "count distinct" available in Fuji GlideAggregate... does anyone know the syntax needed?
Is there any way I can test changes in SLA notifications and templates and se the result instantly? I'm testing in our dev-site, and every time I change the content in an notification or template I have to create a new incident and wait until SLA bre...
Hello all, Having a little issue with the UI Policy "Comments mandatory on rejection". It appears that comments are not mandatory for Change Request's. I made the update from blog post https://www.servicenow.com/community/developer-blog/setting-a...
Here's a question for you all:Is it possible to copy a record and open it for editing without saving? That is, copy the record, but give the user the opportunity to either edit the record before saving, or opt to not save it with no repercussions. An...
when I use incident.do with sysparm_referring_url=sys_user.do%3fsys_id..., how can I get location for this user populated on the new incidence?
Hi All, May I know what Summary Sets are ?
I am trying to retrieve data using the ODBC connector for Service-Now. I can successfully pull data using iSQL and Microsoft Excel; however, when I try to retrieve data using MS-Access, the query returns the data but every field is populated with #DE...
Hello,As per the title, I am looking for a way to create an AddIn or a macro for Outlook 2010/2013 which would allow the agents to add the currently selected item in their mailbox (Outlook client) into an already created SNOW ticket.Basic workflow:em...
Hi guys, Can anyone please explain why we are using this line in Script include when we select Client Callable check box.
Hello all,I have a bit of an issue I've been poking around with for more than I would care to admit. I've been working on auto populating various string fields, which thanks to the Snow community I'm enjoying some success.The script I am using is as ...
Hi Folks, We are working on inbound email processing and we need to parse some information from the inbound email headers. I have discovered that some of the email headers that I need are not present. Specifically, I am looking for the "Received:" h...
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