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Resolved! Parameters for Events in Workflows

Got a quick question about creating events with a workflow.So I'm creating a workflow that has several events in it. I'm trying to pass some parameters through the event, but I feel like a dummy because I can't get the parameters to work correctly. E...

Resolved! How to test email notifications?

We will have a number of testers in the test system at the same time next week and would like them to be able to see the email notifications generated by the system so that they can ensure the notifications were sent to the right people with the righ...

Resolved! Block emails from domains

Hello, We'd like to block emails from all but a few domains. This would not be for user creation but rather to simply stop processing the email when it's received.Here is a straight forward example: When our instance receives an email from someone@my...

tpritch by Mega Contributor
  • 7646 Views
  • 13 replies
  • 0 helpfuls

Changing the Status Field values

Hi,We have a requirement to change the status values in ServiceNow in one of the applications.If I change the status names or values, will this break anything?In the Form Design, I see Draft [-5] and again Draft [-6].   What does this mean?

tekkytommy by Tera Contributor
  • 3288 Views
  • 6 replies
  • 0 helpfuls

Resolved! Catalog client script error on date check (date not in the past)

I have a catalog client script that is meant to be checking that the date selected is not in the past.However, the message is displaying at all times - even if the date is in the future.Script...function onChange(control, oldValue, newValue, isLoadin...

nmcl by Giga Expert
  • 5849 Views
  • 4 replies
  • 3 helpfuls

How can I query sys_email table in Scripts - Background

Hi,I need to extract some information from sys_email table while I am doing the production issue investigation, but when I run below scripts in the "scripts - background" tool, there's no data list out.gs.sql("select distinct recipients from sys_emai...

irenechen by Mega Contributor
  • 3490 Views
  • 12 replies
  • 1 helpfuls

Override Reference Qualifier

Hi- Background:   On my Incident table I have a Reference Qualifier that auto populates the assignment group based on the CI selected. Before I made changes the default assignment group value could be overwritten and changed to a different assignment...

aprilj by Kilo Contributor
  • 3467 Views
  • 18 replies
  • 0 helpfuls