Resolved! example use of display business rule
Hi All,What is the practical use of display business rule, can someone please give a pratical exampleThanks,Abhinab
Forum Posts
Resolved! Not able to attach files to incident through REST API
When I try to raise an incident using rest api ,Itried to attach a file but the incident is raised but file is not attached
Display parent field to child record
Hi guysI have a custom table which was extended from the Task table (Sec Incident). I have then extended Sec Incident to create a child record(Remediation Task).I am having two issues in the Remediation Task table:1. I have dot walked to the parent t...
How to make the field Read only on Incident in self service view
Hi All,How to make the field (u_short_description) Read only on Incident form in self service view for all the Users ,except the users belongs toCAB Approval Assignment Group and Database Assignment Group.i.e., The short description field should be...
kb_knowledge read ACLs explanation
can anybody explain me what below 2 OOB read acls on kb_knowledge are doingunable to understand the functionalities of these 2 read acls written on kb_knowledge.Thanks in advance
Resolved! How Can I change max length field in exist table
Hi,How Can I change max length field in exist table?I must update a field with max length 8 to 255 . Field type is String.max length field not update when I update.Thanks,
Resolved! How do I add glyph to the options schema?
I'm trying to set up new widgets for the portal and want the option to add a glyph to the left hand side of the panel header, as shown on some of the out of the box widgets. On these out of the box widgets, there's an instance option to set the glyph...
Resolved! Help with 'Wait for Condition' in Workflow
I have requirement to look for and ensure ALL grc_remediation items have been approved using a custom field (u_state). The value of the u_state needs to be '2' in order for the grc_observation workflow to move to the next part of the workflow.Here ...
\${URI_REF} in email notification
when I am raising one request in self service portal i enter ${URI_REF} in one of the variable field named additional comments.I enter as "request ${URI_REF} has been submitted". Once the request has been submitted, it went for approval and the ema...
Resolved! How to Fetch one function value to another function within Script Include?
I want to send one function(getOrderGuide) return value to second function(sendValues). Please correct me if my approach is on track or i am missing somewhere.Here is my script include.var getOrderGuideValues = Class.create();getOrderGuideValues.prot...
Resolved! Is there a way to simplify the phone number field or add masks to string fields?
The Phone number field is great for international organizations, but for those of us who deal in the US, it's cumbersome and annoying. I'm looking for a simple way to force a database field to conform to (xxx) xxx-xxxx. I am unaware of anyway to do t...
Resolved! Script to find any RITM's that have no catalog tasks
Hello All,I need a background script that will find any active approved RITM records that have no catalog tasks.In our system, all approved requested items should have a catalog task but there are a lot of historical records that have none. I need to...
Resolved! Extending CMDB Table Without Adding Fields/Columns
Is there a best practice for extending a CMDB table, especially if no additional fields/columns are needed? I see that this has been done OOB - Example: cmdb_ci_appl_vignette_server table extends the cmdb_ci_appl table but has no additional fields/...
Resolved! Alternative for Client UI Actions in Service Portal
Helsinki Service Portal does not support Client marked UI Actions. We have UI Actions on Incident form on click of which certain fields should turn mandatory on form and check for data. If the data is filled, then go ahead with server action. We ar...
Resolved! How to script a contains condition in client script?
Hi All,I have having trouble scripting a condition that will check if my value contains a certain value.This is on incident and the field to check is reference Company name field from core_company table.I have retrieved the value using Ajax call and ...
