Formatters Type
In System UI what does Formatters type- Component do?I have seen all are variable editors belong to Component as Formatter type but don't know actual working and concept of creating component type formatter type.
Forum Posts
Embedded images to display in email notification
We currently have a record producer which allows our customers to copy and paste screenshots or images into the HTML description field. Upon submit a confirmation notification is sent out. This notification will display the image when sent to Yahoo b...
Resolved! Service Catalog Variables - method for automatically displaying Request Item variables to Catalog task
Service Catalog Variables - looking for a way to automatically/dynamically display the (Parent) Request Item variables to the (Child) Catalog Task(s) via a client script or configure form editor (display parent variables? - been able to do this with ...
Resolved! Disable inherited UI action from Application Creator
I created an application with the Fuji application creator. It created a request and task structure. I was later asked to remove access to the task portion and only leave the main request portion. I hid the links in the nav to the tasks and removed t...
I am still Confuse about Business Rules, How they work, What is difference between Business Rule and UI Policy
I am still Confuse about Business Rules, How they work, What is difference between Business Rule and UI Policy
Resolved! UI action wont work as list context menu
I have a UI action which at the moment is a form button and works as intended. Then people asked me if I they couldnt have it like context menu in the incident list as well. It sounded like a good idea, but I thought I just needed to click the "lis...
Resolved! Automatically changing the 'incident state' when a comment is added
I'd like to change the state of an incident when it is updated by a caller.If an incident requires additional information from a caller the analyst would change the 'incident state' to "Awaiting User Info" (4). I would like to configure ServiceNow so...
Resolved! Issue with Additional comments in Req_item
HI,There is a field in Requested Item --> "Additional comments (customer visible)", but when I put my comments it gets saved and updated in Activity but not in the same field . How can I apply a condition in one of my Business rule that there are i...
Resolved! Audit sys_attachment table
Hi, is there way to turn-on audit on the sys_attachment table in particular track new attachments. I have enabled audit on this table as well as change system properties as mentioned in the following link, but in vain. However, I do get delete log in...
Resolved! REST API to get all activity log of specific incident.
Need help for REST API to get all activity log of specific incident.
Can Package calls be turned on or off?
I have a script that calls Packages.com.glide.util.StringUtil. It works in one of my instances, but not in an other one. I've compared system properties and build info, and cannot find any relevant difference between the two instances.I know I can re...
Resolved! Can't seem to resize my popup dialog window
Hi,I am trying to achief a popup dialog window. I am almost were I want to be with my development. Except on the size of my popup.Initially the size and the way my popup is being displayed is fine.It is when I "unlock" my reference field that it isn'...
cmdb_ci and task_ci
I have a business rule on task_ci (Affected Cis) which upon deleting the CI from affected cis will throw a message saying you cannot delete if it a primary Ci as well.But when I try to delete a CI from cmdb_ci, if that ci is a part of an INC, the a...
Resolved! Send button on email client
Hello SN Developers,We recently upgraded to Eureka Patch 10 and noticed that send button on email client not working. You click the email icon on incident form, email window pops up. Once you compile the email and hit send button, nothing happens. It...
ordering/sorting the fields in a URL
I am unable to sort the field in Descending order in mobile interface using ORDERBYDESC or even by sysparm_order_direction=desc in the URL.eg: if I need to sort the list in descending order of creation date, i.e. the URL with parameters /o:sys_create...
