I have a script that is working correctly to auto populate the 'Configuration Item' field (which is a reference field to the CMDB) with a value based on the customer selected. The problem is when I go to save the record, I get an error saying a match...
We are trying to send an SMS notification and we are getting the following error:550 No such domain at this location Was wondering if anyone has any ideas why?
Hi SNC, What is the way to set reference fields to null (make them empty)?I have an UI Action which clones a change and for the clone I am trying to empty the assigned_group field. My script goes like this: var change = new GlideRecord("change_req...
I need to restricted the groups that show up in a module to groups the logged in user belongs to. For some users this list is pretty long and they really only need to see data returned based on the groups that have roles. Any suggestions would be gre...
Hello forum, Have created inbound email actionthat create incident based on email from system called SolarWinds. But it is creatingthree incidents one has the correct short descriptionparsed from the email and two more incidentsthat are unwanted w...
Hi SN community,I have one DBA on staff that will be creating database views for our mobile device management. I don't want to give him full admin access. I have created a new role "database_view_admin". I added "database_view_admin" to the Applicati...
I'm having a h****ell of a time getting a UI policy to work on a Catalog Task form. All I want to do is hide a field and I've tried every combination of dot walking I can think of to get the right field and action. Spent 2 hours on it so far!! From ...
Hi I have an issue with my metric definition script. The metric does not work and I'm not sure if I used the not null condition check correctly, or something else is wrong. Even if a try null, 'NULL', or "NULL" it does not work. I would like the m...
I've gotten the element ID and tried doing a .style.display='none'; This seemed like a long shot, so I'm not surprised it didn't work. Does anyone know how to conditionally show/hide an annotation?Thanks!Matt
I want to add a custom list like "Attached Tasks" to the bottom of knowledge articles. I have made changes to the "Attached Tasks" UI Macro and added my own macro to the kb_view UI Page. But my it isn't working. I am very new to Jelly and I think I u...
Hi, I wanted to create a custom assignment group stacked bar graph like the one listed in below link- JFreeChart: Stacked Bar Chart Demo 4 : Bar Stacked Chart « Chart « Java I'm not very familiar to JFree chart API but if anyone can help in crea...
We can use single file libraries such jquery.min.js by uploading them in UI script but if there is a directory structure which contains js and css files in separate folders; then how will we use them in SNC ? Examples of such packages can be found on...
Hi! I am trying to query all rows from the "sys_email" table from within a script include which is called by a scripted webservice (Calgary). Interestingly I didnt get an rows, this is my code: . . . var gr = new GlideRecord('sys_email');gr.orderB...
I'm trying to reproduce the functionality of the self service 'create a new incident' option in HI. For those who don't know, it's an incident creation form where after you type a short description, it searches the KB and returns related articles, le...
I want to be able to let my itil users see the variables related to the task they have been assigned when they view "My Work" or "My Groups Work". If they have many tasks assigned and need to find a particular one, there's no easy method because th...
