problem records report
Hi,I would like to know what are the fields to consider for corrective actions for the problem recordsand for list of tasks representing action items for problem records.Please help us on this.Thanks,Sujitha
Forum Posts
Show multiple "related list" items consolidated in source record table/overview (e.g. user+skills)
Hello SNow Community,i want to show n related list items of a object in a table overview. Actually i faced this requirement very often in lots of systems and never saw a "good" oob solution for this (besides some T-SQL scripts). Hope SNow can do bett...
how to populate incident number in a custom
Hi Team,I have one parent table and having another custom form/table as a related list in the parent table. But here I did not find any matching number/id which is common from both the tables and also the custom table(from the related list) is extend...
Field Value getting Displayed on a Reference Field Instead of Label?
Hi All,We have a Field on a Custom Table, which is referencing to a String Field on some different table having several choices . Now when I Select any Value from the Reference field it displays me the Backend Value of the Choice field instead of the...
Resolved! How to hide a catalog item in service portal
Hi,We need to hide certain catalog item from a catalog when it is shown in service portal. Instead of making "Active==false" in maintain items, how to hide it from the widget.I'm using a "catalog content" widget to show the items in a catalog.Please ...
UI page Dateitme picker - disallow selection of past dates
This is the code in the UI page, how to disable the past dates here? <tr> <td><label for='date'>Date(yyyy-mm-dd)</label></td> <td><input id="start_date_row1" value="" name="start_date_row1" type="text" ReadOnly="True" re...
Resolved! Dynamic reference qualifier in list collector
Hi All,I have a requirement to automate1)assign role to users2)assign users to a requested group3)remove role from users4)remove users from group.through a catalog item.I am done with the flow.But if remove user from the group is selected from a part...
'Close Notes' field suggestions
In the 'Additional Comments' field on the Incident form, you create 'Responses' which workers can select to auto fill the field with commonly used responses or text. When you right click the field header, it gives you the option to 'Personalize Respo...
Resolved! Service portal - How to declare a global constant value ?
Hi community,I'm looking for the best way to declare a shared constant (in my case, an Array) and use it within every widgets (client script) of my Service Portal.I found an angular solution but I'm not sure it's possible in sp :// Storing a single c...
SLA definition based on date/time field in location table
Hi,We have a requirement where SLA should start based on a custom fields in location table. The sla duration has to be 12 hours from start time.There are two custom fields ('open time' and 'close time') in location table. Now SLA should pick the star...
Resolved! How to add Asia/Kolkate in TZ
Hello Everyone,I am trying to add Asia/Kolkata to the timezone but i cant find Asia/Kolkata option.
JSON Structure with multiple level
I want to build a following structure for JSON to post to REST message."approvals": [{ "number": "CHG000003710", "state": "Requested", "short_description": "Changes in Test", "opened_by_employee_number": "XXXXXX", "opened_by": "ABC", "approver_employ...
Email to Ticket Configuration
Hello,We are going to configure Email to Ticket Configuration.We need to do it for each team.In the future also,they need to set up the email to ticket configuration.In one table we need to have a address of the mail box,keywords,Ticket type ,assignm...
Public image from other table?
Hello,I have a problem with making image public.I have a table (u_configuration) which contains some customizations for portal (images, CSSes etc). One of the fields is an image field (u_header_image).I made portal page public. It contains only one...
Reference field assignment through REST API
Hello all,I'm looking for some guidance into how to update a reference field such as "assignment_group" through REST API.Following the steps indicated at Getting Started with REST - ServiceNow Wiki I have been able to create a new incident and proper...
