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Resolved! The reference field is not displaying the values from the table that I reference but it is displaying values from a choice from a differenct field on that table.

I have created 2 tables with the same field labeled Policy ID number.   Stage 1 Policy and Post Production Review, on the Post Production Review table I have the Policy ID Number field set up to reference the Stage 1 Policy Table w/Policy ID number a...

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helenscheck by Kilo Contributor
  • 4120 Views
  • 2 replies
  • 1 helpfuls

Resolved! Unable to update / delete a record using SOAP Webservices

Hello All,I am working on SOAP Webservices using Instance to Instance configuration..I have a Dev Instance #1 where if i insert i can see that the record is created on Dev Instance #2 but when i am trying to update the existing record system is hitti...

AbdulAzeez by Mega Guru
  • 2740 Views
  • 11 replies
  • 1 helpfuls

Resolved! Problem calling a Script Include from a Business Rule

I am making a scoped application in Fuji. I having a problem when I try to call a Script Include from a Business rule. I have confirmed that all of the artifacts such as the script include and business rule are all residing in the same application sc...

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Katie A by Mega Guru
  • 8453 Views
  • 14 replies
  • 1 helpfuls

Resolved! Reference Info Icon Missing

Hi,I have made a reference field Read-only on the RITM and Catalog Task levels.Though the 'Info icon' is available for Admin but not available for non-admin users.I have user Catalog UI Policy to make the variable read-only on RITM & Task level.Is th...

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vishal065 by Tera Expert
  • 3094 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to identify mandatory fields in Client Script

I want to identify the mandatory fields (something like g_form.isMandatoryFieldEmpty) in a Client Script to add a field message (error message) for all such fields when left blank on the form. Can you think of a way to iterate through the fields on t...

Send notification 30 days prior to end date

Hi all,I have a table called 'u_contractors' where the collumns are Name,start date,end date and reminder date. Whenever someone submits a particular request,through a business rule,the Requested For,Start date,End Date gets auto updated in the table...

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a2gupta by Giga Contributor
  • 4188 Views
  • 2 replies
  • 0 helpfuls

hide or show a related list.

I have a requirement on Incident table to hide or show a related list. I have introduced a new choice field on Incident - BreakGlass which has choices Yes or No. Also I have a Related list on Incident i.e BreakGlassRequests which lists all break gla...

Resolved! Planned Start Date and Planned End date from task table

ServiceNow Gurus,We have created a list based on the task table grouped by task type, but are having difficulty finding planned start and planned end dates to add to the list. We took this approach to make it easy for users to locate tasks assigned t...

jwagner by Tera Contributor
  • 4382 Views
  • 4 replies
  • 6 helpfuls

Resolved! Save as New Template missing in Related Links in PPM

This question is regarding Project Portfolio Management.   Under Project, Related Links is missing "Save as New Template" button.   I do have security_admin and admin role so it doesn't appear to be role issue.   How can I make "Save as New Template"...

Remove login_locate_sso

Hi,I'm currently using the Multi provider SSO plugin but I'd like to remove the page "login_locate_sso.do" because I've just one IdP.I've two sets of users: one accesses the platform by using local authentication and the other one accesses the platfo...

How to display dates dynamically

Hi,I have a requirement explained as below.I have 3 date fields say (Date A, Date B and Date C) on a form. Based on date selected on Date A, the dates should be set in Date B and Date C.For Ex: If I select Date A as today(03/17/2017) , then Date B sh...

varunkumar1 by Tera Contributor
  • 1045 Views
  • 12 replies
  • 0 helpfuls

Resolved! Attach simple document in notification email

Hello,In the email notification, I want to attach a policy document. I was wondering what was the reason behind not including attach document option straightforward in the email, instead I'm able to attach an image or video. (Image below)Need your ad...

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tkrishna29 by Giga Guru
  • 4034 Views
  • 9 replies
  • 0 helpfuls

Resolved! Calculate Duration

Hi I have two Date and Time type field Actual Start Date and Actual End Date and I have another field duration type field name as Duration.I have to capture duration in this field. How can I do that ?Thanks,Sourabh

coolsaurabh by Tera Contributor
  • 4658 Views
  • 3 replies
  • 5 helpfuls