Hello all! I'm pretty new to Service Now so please forgive me if I'm overlooking something.I'm working on a variable set that is used on about 30 catalog items for cell phone orders. The catalog items reside in different categories for the different ...
Is it posible to change the font size of a section on a form? Thanks
I'm doing these exercises to gain proficiency in ServiceNow. In section 6 for import sets, I'm asked to export data from the 'Windows Servers' list (the cmdb_ci_win_server table), make some changes to existing entries, add a few more entries, and the...
Hi All!I was wondering if someone would be possibly able to help me with the following problem:Description: I am trying to create a client script onChange on incident table that would show an alert based on specific conditions.Conditions:1) When on i...
I am working on a global table sys_email_canned_message.I want to limit the "User" field to pull only users who have the ITIL role. I have tried the instructions listed in this link, where I create an Advanced Reference Qualifier on the field that ca...
I have an email notification which is triggered by an event. I can see that event has been processed successfully in the event log but the email notification has not sent the email as expected. Where can I debug why the email is failing?
I am trying to run a script when the time is within 1 minute of the due date time. How can I make sure that I am comparing the correct values here? I tried to run a background script that would show me the values to see why the script below is tr...
HelloWe had a wrong SLA setup causing incorrect sla results. The SLA setup is now corrected. Is there a way to recalculate my SLA results (task_sla) on the closed tickets that were related to the wrong sla setup?Any ideas are welcome.Thanksf
Recently I was trying to pull records from sys_journal_field table and display the content in a macro ui with a formatter. I was able to grab the records I was interested in but when I attempted to publish the variable journalString in the code m...
We want to add a criteria on the list at the top of ITIL homepage that is "Updated is relative on or after 3 days ago" This would mean that if it hasn't had anything done to it in 3 days it would show up at the top of the ITIL homepage too. How c...
What is the best practice for making the sysid consistent in all environments? I have a user who has the knowledge admin role who created a new role in test and did not notify anyone, so the same role name was created new in a different environment. ...
I am trying to populate an import set that I have created using the sysparm_import_set_tablename parameter. However I am finding that new import sets are created when the script is run - the new import set has the same name as the existing import set...
Hello all,I have a question. Is it possible to send a notification to the user when the task is closed? If so how? And closing the task should also close the req item.Thank you all.Eshwar.
How can we collapse the form section on load.
I am in building a new custom application in Fuji. I have a table that is extended from Task.I added a Reference field to this table. The Reference points to cmdb_ci_computer.I have used a Dictionary Override to apply an Advanced Reference Qualifier ...
