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ODBC Connector and MS-Access

I am trying to retrieve data using the ODBC connector for Service-Now. I can successfully pull data using iSQL and Microsoft Excel; however, when I try to retrieve data using MS-Access, the query returns the data but every field is populated with #DE...

relemon by • Kilo Explorer
  • 2763 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to attach an email from Outlook within a ticket?

Hello,As per the title, I am looking for a way to create an AddIn or a macro for Outlook 2010/2013 which would allow the agents to add the currently selected item in their mailbox (Outlook client) into an already created SNOW ticket.Basic workflow:em...

nich by • Kilo Explorer
  • 7480 Views
  • 7 replies
  • 0 helpfuls

Resolved! Auto populate company name from reference field in user table

Hello all,I have a bit of an issue I've been poking around with for more than I would care to admit. I've been working on auto populating various string fields, which thanks to the Snow community I'm enjoying some success.The script I am using is as ...

dmixer by • Mega Contributor
  • 5397 Views
  • 19 replies
  • 0 helpfuls

Missing some inbound email headers

Hi Folks,  We are working on inbound email processing and we need to parse some information from the inbound email headers. I have discovered that some of the email headers that I need are not present. Specifically, I am looking for the "Received:" h...

nlil by • Kilo Explorer
  • 3227 Views
  • 9 replies
  • 0 helpfuls

Resolved! GlideAjax from UI Action

Hi, I'm stuck with trying to call GlideAjax from UI Action ... suppose I need to surrender and agree that it is not possible.But before I do that - I would like to ask you, experts *)So I have some UI Action (on a List) that I want to call GlideAjax.

Andrii by • Kilo Guru
  • 4808 Views
  • 5 replies
  • 0 helpfuls

Resolved! Proper way to remove 1970-01-01 from getLocalTime() ?

ServiceNow seems to store all 'time' columns as the 1970-01-01 + time.   So when I run thisvar gdt = new GlideDateTime();gdt.getLocalTime()I get 1970-01-01 14:59:57What are the best practices for removing the 1970-01-01?   I just want 14:59:57   (act...

robby3 by • Tera Contributor
  • 3642 Views
  • 1 replies
  • 0 helpfuls

Discovery of Group Policy on Servers & Desktops

We have a specific need of for the baseline configuration project where we need to find out what are the group policies applied to specific devices e.g. desktops, laptops and servers etc. This will be recorded in the baseline over the period for chan...

ppparmar by • Giga Contributor
  • 1563 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to use Message field in Business Rule using script?

Hi All,I am trying to use the Message field of Business Rules. I am also activating the 'Abort action' checkbox. So, I believe that when my condition is matched, the BR will abort it and shows my message. My old way (scripts) of displaying messages f...

Resolved! When to apply UI Policy(Eureka) "On load"

In Eureka UI Policies now have a little checkbox to "Apply the catalog UI policy actions when the form is loaded or when the user changes values on the form"The description is incorrect, stating that it is one or the other.     But it seems like they...

Stephen W_ by • Giga Guru
  • 3181 Views
  • 6 replies
  • 0 helpfuls
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