How to link an email to the appropriate incident
If the incident is not resolved or not closed, I need tolink the inbound email to the appropriate incident,Add the reply email (only) to the work-notes within.Any help would be appreciated.
Forum Posts
Resolved! Possible to use g_scratchpad in a Record Producer, Catalog Item, Order Guide?
I use the onDisplay Business Rule --> onLoad Client Script combination in other places to make use of g_scratchpad and let the server do the work instead of burdening the client. Is it possible to use this in a Record Producer, Catalog Item, or Ord...
Resolved! Indexof() issue
I'm having a quandary trying to see why this is not working, I'd like to think it is a fairly simple thing and I have been looking at screens too long this week!answer = ifScript();//var location = current.variables.requested_for.location.getDisplayV...
Resolved! How to get the sysid from url and gets its display value via client script
hi AllThis is the url I havehttps://www.myinstance.servicenow/u_tester.do?sysparm_document_key=b346c9c04f29d2006c29f5a18110c7edI want to write a on Load client script, which picks up this sysid's display value.Can you please help me on how to achieve...
Resolved! Outbound REST web Service, How to track in ECC Queue
Hello,How to Track outbound REST in ECC Queue. Below statement with parameter "true" allows to track in ecc queue. var response = r.execute(true);But its not working. Not sure why its not working.Regards,Hima Pallela.
Run Powershell Credentials
Hi AllI have a powershell script on MID Server, it does work, it adds AD Group to a user. See Below script.However what I have been trying to do is use credentials and credential_tag in workflow, so we do not have to hold an encrypted password on the...
Resolved! How to get check box value in run script
Hi team,I am trying to design a work flow like the below screen shot.and in run script i mentioned script like,answer = ifScript();function ifScript() { gs.log("@@@@hgst items"+current.variables.u_computer); if (current.variables.u_computer== "tr...
Resolved! Preserving Whitespace Jelly script
Hi,I'm working on a dynamic content block and im struggling on preserving the white space.I want to maintain the white space between the apostrophes: news += (' ')Any suggestions?Script:<?xml version="1.0" encoding="utf-8" ?><j:jelly tr...
Domain Seperation | Managing the users on Global domain
Hello All,Appreciate your help on this.Currently we are working on Domain separated instance. Where we are facing an issue with the users. Right now, we have a domain structure like this: Global|Global/Company (where Company we built all the bluepr...
Business rule on Database view
Hi All,How does database view record insertion work, is it same like any other table?When I try to delete the record inn database view, it says like the table view is already empty.I have written an before insert or update business rule on database...
Resolved! How to query for users by filtering on a specific sys_user_group name?
I have a basic need to I could whip out in a minute with plain old SQL. But, I'm having trouble doing the same thing in GlideRecord joins. Here is my goal...I have a sys_user_group named "Todd Group." I basically want to find all users that are p...
How can we push errors into an error field of sys_import_set_row table via transform map script.
How can we push errors into an error field of sys_import_set_row table via transform map script.I have written few validations in a transform map script, which will ignore the row if condition doesn't matches.As there are many scenarios so I want to ...
Resolved! Missing system fields
Hello,Similar to another question on this forum (Missing out-of-the-fox fields), I cannot locate any of the sys fields like sys_created_on, sys_class_name, etc., in the UI.I have a new default developer instance from just 2 days ago and I haven't cha...
How do you make a field read only except for admins
How do you make a field "Read Only" for all but Admins. I made it read only but then it was read only for everyone including Admins.
UI Page from client script
Hi all,I have a requirement which is to display a message upon saving an incident. That sounds easy, only that I would like to have the message in a UI Page. This is what I have:- Save button which has client switched off- A client script which displ...
