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Resolved! All import set rows are being skipped

I'm doing these exercises to gain proficiency in ServiceNow. In section 6 for import sets, I'm asked to export data from the 'Windows Servers' list (the cmdb_ci_win_server table), make some changes to existing entries, add a few more entries, and the...

Resolved! Client Script with Condition on 'Contains'

Hi All!I was wondering if someone would be possibly able to help me with the following problem:Description: I am trying to create a client script onChange on incident table that would show an alert based on specific conditions.Conditions:1) When on i...

Sofija by • Giga Expert
  • 7840 Views
  • 5 replies
  • 0 helpfuls

Resolved! User Reference field return only ITIL roles

I am working on a global table sys_email_canned_message.I want to limit the "User" field to pull only users who have the ITIL role. I have tried the instructions listed in this link, where I create an Advanced Reference Qualifier on the field that ca...

leslie8 by • Mega Expert
  • 3183 Views
  • 3 replies
  • 0 helpfuls

Resolved! Debugging email notifications

I have an email notification which is triggered by an event.   I can see that event has been processed successfully in the event log but the email notification has not sent the email as expected.   Where can I debug why the email is failing?

johnsgp by • Mega Expert
  • 5166 Views
  • 3 replies
  • 0 helpfuls

Resolved! Date difference

I am trying to run a script when the time is within 1 minute of the due date time.   How can I make sure that I am comparing the correct values here?   I tried to run a background script that would show me the values to see why the script below is tr...

Recalculate incorrect SLAs on closed tickets

HelloWe had a wrong SLA setup causing incorrect sla results.   The SLA setup is now corrected. Is there a way to recalculate my SLA results (task_sla) on the closed tickets that were related to the wrong sla setup?Any ideas are welcome.Thanksf

fghysens by • Kilo Explorer
  • 1713 Views
  • 2 replies
  • 1 helpfuls

Resolved! Updated is relative on or after 3 days ago

We want to add a criteria on the list at the top of ITIL homepage that is   "Updated is relative on or after 3 days ago"   This would mean that if it hasn't had anything done to it in 3 days it would show up at the top of the ITIL homepage too. How c...

karthikdoure by • Mega Contributor
  • 5764 Views
  • 7 replies
  • 0 helpfuls

Resolved! Sysid is different in each environment

What is the best practice for making the sysid consistent in all environments? I have a user who has the knowledge admin role who created a new role in test and did not notify anyone, so the same role name was created new in a different environment. ...

Cupcake by • Mega Guru
  • 4156 Views
  • 4 replies
  • 1 helpfuls

Importing Data Using Import Sets - sys_import.do

I am trying to populate an import set that I have created using the sysparm_import_set_tablename parameter. However I am finding that new import sets are created when the script is run - the new import set has the same name as the existing import set...

by •  
  • 4597 Views
  • 8 replies
  • 0 helpfuls

Resolved! Notification after closing task

Hello all,I have a question. Is it possible to send a notification to the user when the task is closed? If so how? And closing the task should also close the req item.Thank you all.Eshwar.

eshu by • Kilo Contributor
  • 4712 Views
  • 6 replies
  • 1 helpfuls

Resolved! Two fields mandatory in combination

I have three sets of users in my user table.   The first set needs a User ID and the second needs its unique key in a different column.   A third set will have both User ID and the other key (which will be different to each other, so I cannot combine...

johnsgp by • Mega Expert
  • 2781 Views
  • 3 replies
  • 0 helpfuls
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