Hi,I am presently working on the "service desk call" module to do some customization.Please help me to achieve the below requirement.whenever a call was created with the call type as "status call" , two related lists should appear(one is for incide...
Hi!I cannot seem to make my custom application accessible to others. I am using Fuji version.What I have done so far:- I have custom application, App X, with an auto generated scope.- I have created a global user role, App X user, and assigned th...
I would like to display the current update set permanently in the header bar. Is there a way to do that? I heard it was default in UI11, if so the code is probably still around?
we have a requirement to find the Average processing time for each Service Catalog Items.I have created a Metric Definition to calculate the duration on SC_REQ_ITEM table.Has anyone calculated Avg Processing time based on Requested Items? Thanks for ...
Hi All, We're implementing language translation in our instance, and i'm undergoing email notification translations. Changing the email notifications based on the user's language is the easy part, but what I cannot figure out is how to display a tran...
Does anyone have functioning code (Eureka or Fuji or later) for retrieving the current number of rows in an Embedded list with a Client Script?We would like to perform an onSubmit check to ensure there are an appropriate number of entries in an Embed...
Hi Community!I am new to ServiceNow. please help me in understanding this.RegardsWaseem Ahmed
After looking all over the community, wiki, and the hi server knowledge base I couldn't figure out how to make an HTML field read only and when I change a field, it rewrites the contents of the HTML field while still keeping it read only.Here are the...
how to copy existing workflow as i am not getting checkout option so planing to copy existing workflow and do the checkout...please help me out.
Hello,I have a department form, where there is Employee column( entries are coming from Employee table).I want to filter these employee who are all have a duty that starts with a specific string. for example "CoOrdinator". (duty is a reference fiel...
I am running into an issue where I can't seem to get the formatted comments to output when I use it a mail script.Example:I have a "comment added" type notification set up to go out whenever a comment is added and send to the caller. Our comments a...
Hi all,We have already implemented a SLA workflow, that trigger events and send notifications once incidents reach one percentage. 30,60,80,90. No problem with that.The issue is that I need to add a worknote to the incident every time that we are sen...
Hello Community,I'm hoping this is a simple issue to resolve but I just can't figure it out. I am running a GlideRecord to a table that contains 11 records. I want to return those 11 records and list them on a page as HTML elements. Simple enough, ye...
I am creating a service now application where I want to a menu link and when I click on that I need to run some custom HTML/Javascript. Can someone please help me find out the right way to do this. This UI loads some data from external URL and show i...
I think I have a way to solve this. Just wanted to make sure I wasn't overcomplicating or missing something obvious.I'm rolling out some requested executive functionality. The executives of various operational business units want visibility to th...
