Following is a generalized script of one I initially developed to help a user with recovering the assignment group values after a restored deletion (How to revert the Assignment groups for legacy incidents? )Restoring an item from Deleted Records doe...
can some one explain me about the trigger rules in on-call schedulingIf the assignment group gets auto populated in an incident,escalation cant be triggered??? If yes,Can we use other variables ,other than assignment group for that.Thanks in advance.
I am writing an onSubmit catalog client script and I want to check if a value in a reference field is included in a list collector. The purpose being that the same user cannot be listed in both places. Here is what I'm trying to do:var collectorN...
Background:We're developing a scoped app that has data access/security requirements that go beyond normal ACL "Requires role" and Condition. Therefore, our scoped app's ACLs have Advanced checked, and the script reaches out to client data (rather t...
In a business rule, I need to check if the users email does not contain a particular string like gr.user.email !* NOTLIKE 'abc.com' I have tried a few variations using the !* and NOTLIKE but there is still an issue with it.Suggestio...
Hello,I'm curious about what people are doing for unit testing in ServiceNow and if there are any plans to increase this capability. To me it seems like a huge hole and something that can improve the reliability and maintainability of the platform....
Hi,Just starting to look at CI relations.Using Istabnbul release and the current CI relations formatterThe formatter displays all relations by default - not just the suggested relationships. Is there any way to hide these? I want users to only be abl...
I have a report on Multilevel Pivot. By default, it is coming in expanded form. I want to make it Collapse by default. How can I achieve it?
HI Team,Please help me to fetch the sys_id value from json object{ "result":{ "parent":"", "made_sla":"true", "caused_by":"", "watch_list":"", "upon_reject":"cancel", "sys_updated_on":"201...
Hi All,I've a little problem with one related list.I've extend the Change Request Table (u_change_request_new) but i'm unable to make visible the change task related list for this table.I add the related list and if I impersonate SysAdmin I'm able to...
Hi All,I need to create a report whicjh should contains the users count and details logged in the last month.could any one please advice on this.Thanks and regards,Swamy
Hi SNC,Can anyone help me out construct my reference qualifier for the following case:* I have a table which has two columns - a string, and a reference field (to the same table, like a parent field). * on the task form, I have two reference fields (...
Hi Guys,Please help me out to complete the below story........1. Add a field on Catalog Item form 'Task SLA' which will indicate SLA (GPI) for each task in the workflow - attaching an example screenshot.In order for the mechanism to work probably tas...
i would like to add text to single line text based on the select box options i select.ie var cat = g_form.getValue('domain'); if(cat == 'eee') { g_form.setValue('serverName', "DC"); }Another Catalog Client Script var cat = g_form.getValue('s...
Hi Community, I am wondering if there is a way to create some fields on a service catalog form that has the look of a table (see screenshot below). I am familiar with the catalog table varialble - I DON'T want to use that. They do not want th...
