how to update "updated by" field.
i'm creating incident record from the workflow , i want to set the "updated by" field as some default user name.when ever the incident is created the updated by field is updated as "system".
Forum Posts
Resolved! How do I change data using a script to update a user field.
We have changed our email domain and now I need to update all of my users. I would like to run a script that would find all of the @olddomain.com and replace it with @newdomain. Can anyone assist me with this?
How to hide a menu application from a user with no roles
I have users in my system with no roles. These users only see the self-service portal. In some cases these users will get the back-end environment open with the portal in the main screen and the filter navigator on the left.On this screen they ha...
Contract State and Substate
How can you change the state and substate of a contract that is already expired?There is a write ACL that prevents you from doing this, but the customer needs the State / Substate changed back.Thanks,Karen
Resolved! Want to update an incident without sys_id
Hi,I am using REST API (from a SOAP UI tool) and want to update an incident using incident number only and not sys_id.Please help
Resolved! Enforce unique record with multiple criteria
I'm still relatively new to scripting and while learning pretty well from examples in my dev environment and from great information here, sometimes I hit some snags. Right now I'm trying to modify an OOB script to enforce unique account numbers on th...
Resolved! Script Include - not working unless in Global Scope
I currently have one Script Include that returns undefined when I try to create an instance of it.However, when I copy all of the code into a new Script Include in the Global scope (replacing the name), it works perfectly.I have made the Script Inclu...
Resolved! Manager Approval in the workflow
There is a field on the change form called Requested by (requested_by).In the workflow I need to have manager's approval . in fact manager is requested by's manager. This is my code for manager approval which is wrong and it gives error:I also tried ...
Resolved! Business rule not working on delete from table.
Hey everyone,I'm having a tough time getting my business rule to work properly. I am trying to keep track of the number of users in a table so I have a business rule that uses GlideAggregate to count the number of records in the table. In the whe...
Resolved! system property for instance email address?
Is there some kind of hidden system property that holds a given instance's email address?More than once, I have encountered situations that would have been easier if I didn't have to hard code the instance's email address.I can certainly just build a...
Resolved! Can you create an ACL for a specific view of a table
I wanted to know if it is possible to create an ACL on the core company table but for a specific view.I created a new tab called "Diversity....." on the core company table / Vendor View.Now I want to create an ACL that will give specific users the ab...
Resolved! How to hide Impact field in Activity log on Incident table ?
Hello All,I unable to find a way how to hide Impact field in Activity log on Incident table.Impact field must be visible only to ITIL Users and not should get hided for other users...!!!!!!Thanks in Advance.!!!!!!
how to reset a sla ?
How to Reset SLA?
target table field in sys_email table
Hey guys, i am facing an issue not able to set the value in 'target_table' field of 'sys_email' table from one inbound action.i choose the target table in my inbound action 'sys_data_source' but it is not reflecting in 'sys_emai' table.can anyone hel...
Resolved! Need to display customised field in activity
Hi All,I need to display customised field or UserID field in activity listed below in the form, Currently system displays User name .Please help me .
