Auto-Expand hierarchical list
Hi All,I am trying to expand all the hierarchical lists on the list layout on one UI action.But as there is no UI action for hierarchical list, I am unable to do it.Can anyone please help me out on this ?Regards,Girish
Forum Posts
Resolved! Auto-populate Assignment Group on Record Producer
Hi,I have a record producer form that feeds the Change Request table. On the form there is a Lookup Select Box variable that references a custom "Keyword" table and an Assignment Group field that references the sys_user_group table. I named the Ass...
addDomainQuery() and (un)expected results
I'm running into an issue with addDomainQuery() not, apparently, really making a bit of a difference, and I'm not sure if I'm doing something wrong or what.Our instance is domain-separated, and one of our domains has a larger set of choices for Impac...
Resolved! Dynamically create sc_tasks and order their execution
HelloI have a requirement where I'm having to dynamically create sc_tasks in a wf activity run script and now a new requirement came in about sequencing these tasks.I've never worked with execution plans and I am wondering if I need to change from ha...
Average number of incidents per user
Hello community!I have to make one report that should show average number of incidents per user (for example in one week). I 've tried to do it like on the picture below, but it's showing me strange values , which I do not actually understand what do...
How to addOrquery in client script?
var rel = new GlideRecord('cmdb_rel_ci');rel.addQuery('parent','IN',device);//Below line of code i want to add as OR query, addOrQuery is giving a onchange script error : addORQuery not defined function rel.addOrQuery('child','IN',device);** Requirem...
Formatters Type
In System UI what does Formatters type- Component do?I have seen all are variable editors belong to Component as Formatter type but don't know actual working and concept of creating component type formatter type.
Embedded images to display in email notification
We currently have a record producer which allows our customers to copy and paste screenshots or images into the HTML description field. Upon submit a confirmation notification is sent out. This notification will display the image when sent to Yahoo b...
Resolved! Service Catalog Variables - method for automatically displaying Request Item variables to Catalog task
Service Catalog Variables - looking for a way to automatically/dynamically display the (Parent) Request Item variables to the (Child) Catalog Task(s) via a client script or configure form editor (display parent variables? - been able to do this with ...
Resolved! Disable inherited UI action from Application Creator
I created an application with the Fuji application creator. It created a request and task structure. I was later asked to remove access to the task portion and only leave the main request portion. I hid the links in the nav to the tasks and removed t...
I am still Confuse about Business Rules, How they work, What is difference between Business Rule and UI Policy
I am still Confuse about Business Rules, How they work, What is difference between Business Rule and UI Policy
Resolved! UI action wont work as list context menu
I have a UI action which at the moment is a form button and works as intended. Then people asked me if I they couldnt have it like context menu in the incident list as well. It sounded like a good idea, but I thought I just needed to click the "lis...
Resolved! Automatically changing the 'incident state' when a comment is added
I'd like to change the state of an incident when it is updated by a caller.If an incident requires additional information from a caller the analyst would change the 'incident state' to "Awaiting User Info" (4). I would like to configure ServiceNow so...
Resolved! Issue with Additional comments in Req_item
HI,There is a field in Requested Item --> "Additional comments (customer visible)", but when I put my comments it gets saved and updated in Activity but not in the same field . How can I apply a condition in one of my Business rule that there are i...
Resolved! Audit sys_attachment table
Hi, is there way to turn-on audit on the sys_attachment table in particular track new attachments. I have enabled audit on this table as well as change system properties as mentioned in the following link, but in vain. However, I do get delete log in...
