Resolved! Does anyone know where the favorites are stored?
We are on Helsinki and I'm looking to set a bunch of favorites as an admin and then be able to export that and have other users import those favorites into their profile.Thanks
Forum Posts
getting http header information
Is there any way of extracting the http header information in servicenow.we got an on premise customer wants to establish if the access to the instance is from trusted source, specially if the users have admin roles.in the installation exits we can d...
What is the best way to prevent a "task" UI policy from running on /one/ task-child table?
scenario: You have a UI policy on the base task table You want "Reverse if false" to be true. You want it to apply to all task sub-tables (incident, problem, change, etc.), EXCEPT for one (incident). How can you make this policy run on all su...
Resolved! Glide Record Notification
I'm very new to using GlideRecord. I'm writing an advanced condition to specify when to send an email notification. Right now my script is working for the "Field" notification(I'm not wanting to send the notification then). But now I need to add anot...
Resolved! Retaining 30 days of data on em_event table
Hi All,I have a requirement to retain data on em_event table for more number of days. Currently we have only 5 days of data on em_event table. I am unable to find this configuration in ServiceNow. Any help is appreciated. Thanks.I have already verifi...
How do I export a Workflow Diagramm to Visio
Hi Experts does anybody know if there is a way to export a Workflow Diagram to Visio? ThanksElias
Sorting add options not working
I am trying to sort my addOptions but i dont have success doing this what i have is a a glide ajax call here is my script include sort is an integer. This should be passing the sort as the last parameter while(gr.next()){ var a = g...
Resolved! How to populate Request and Task company fields from the Request Item Company
Hi,We have multiple catalog Items setup that have the variable of customer - this is a reference field of the core_company table.I have a business rule in place which sets the answer on this customer variable in the company field on the sc_req_item t...
Resolved! control when the create child incident button shows
I am working on developing major incident using Parent Child relationship. I have created a UI Action to create a button that will create and populate a new child incident. I have also included on the incident form a checkbox field major_inci...
Resolved! catalog item with multiple catalogs and Catagories
How can one catalog item conected with multiple catalogs and Catagories??What are the steps to do so??A SIngle Catalog item is conected with multiple catalogs and related Catagories with that Catalogs...
SLA at Catalog task Level
Hi Everyone , I wanted to create SLAs on Catalog task Level , what is the best way to create on Specific Task on Specific Items. If it is for one item , we can give in combination of Item name and Catalog task's Short description but how to...
window.open written in a client script and its not working on Service Portal
Hi Folks,I have a catalog item and in that there is onchange client script which opens different URLs based on the value selected using window.open() function.But this script is not working on Service Portal. I have changed the UI type of the script ...
Resolved! Service Portal catalog categories and items aren't visible to non-admins
I have admin access to my SN implementation and am creating our first Service Portals so there's a lot I'm still learning. One roadblock I've encountered is that when I'm logged in as me, the "sc categories" and "sc category page" (or anything sc rea...
Reporting On Incident Variables
I've seen a few posts about this but none that answer my question.I have incident records that are created using a record producer. This record producer has a number of variables, some of which map to fields in the incident form.I would like to creat...
Resolved! How can I link to UI page from another UI page?
Hi All, Please help me out !! In an "UI page",I have a button. Onclick/onsubmit of that ui page I need to map to another "UI page". I tried using anchor tag b...
