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Resolved! Can we extend an Incident Table?

I am current using a developer personal instance provided by ServiceNow and an instance my company is using. In both instances i cannot extend Incident Table.Why can't i do so?

nidhishah by Kilo Contributor
  • 2178 Views
  • 1 replies
  • 2 helpfuls

Resolved! Force a view after submitting a record producer

We have customers with no roles coming into a custom CMS page to request Incident, Problem, and Changes. For Incident, I have been able to change the default view called Self-Service to meet my needs. How can I force the users to see a view for Probl...

stevewilson by Kilo Contributor
  • 2712 Views
  • 3 replies
  • 1 helpfuls

Resolved! Send email notification when Incident is added to a Problem

We like to send an email notification to the Problem.assigned to, when an Incident is added to a Problem ticket.     We can have several incidents associated to a problem, we need to be able to query a record being added to the related list.     Tryi...

alhicks by Tera Guru
  • 1509 Views
  • 4 replies
  • 3 helpfuls

Resolved! How to show all request in the list

Hi,Is there a way to see all the list of the request and not just the request that I created? Where can I possibly configure that? I checked the Application Menu and ACLs and it doesnt look like its restricting anything on list view. Or maybe I'm jus...

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jmcagod by Kilo Guru
  • 4357 Views
  • 6 replies
  • 0 helpfuls

Resolved! how to get date field value in the workflow

Hi all,i have a catalog item .in which(internal it ) can can share any updates on future days ,i have created a catalog item ,in that i have two fields ,"date" and "message " ,now internal it   can selcted the "date" and   filling   "message" clicks ...

govardhantv by Kilo Contributor
  • 5069 Views
  • 4 replies
  • 0 helpfuls

Resolved! hyphen causes truncation

I have a normal business rule that takes a string value and writes it to another table, like so:if(current.wf_activity.getDisplayValue() == 'Approver'){   updateSummarizer(current.sysapproval, 'Approval Comments', current.state + ' - ' + current.comm...

Mike Allen by Mega Sage
  • 1501 Views
  • 3 replies
  • 0 helpfuls

mailto autosend

I got a requirement to send email with images inside its body and on click of of those images email needs to be sent back to Snow alongwith the watermark details to capture users response.So i have made those images as link image and provided a mailt...

How to call UI macros in to Ui page?

Hi All,                 I want to call ui macro in to ui page so for that i used below tag but its not working and its showing blank page please help me on this.                   <g:macro_invoke macro="ui macro name" />Regards,mahesh

luman by Kilo Contributor
  • 6959 Views
  • 5 replies
  • 3 helpfuls

Resolved! Update value in one form from another form

I have form A and form B I am looking to update form A the assignment group with the assignment group from Form B when this value is changed in Form B. I tried the following   2 below sorry new to GlideRecords so any help would be awesome.First 1ar g...

johndarroch by Tera Contributor
  • 2257 Views
  • 2 replies
  • 1 helpfuls

How to redirect parent page from UI action in iFrame

Hi guys,I have in CMS an iFrame with UI action (it's form of sysapproval_approver record).After I submit this UI Action I want to redirect my parent page to different URL in server-side script.Is there a way how to do it?If I use action.setRedirectUR...

Resolved! Format choice list using g_form.addoption

In a client script, I'm using g_form.addOption to populate a choice list dependent on another choice chosen on the form. My problem is I want to format the choices to make them more easily readable. The choices are coming from a table and are formatt...

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Sheryl Lyke1 by Kilo Contributor
  • 1613 Views
  • 2 replies
  • 0 helpfuls