Hello I'm facing an issue - wherein if the State on an Incident changes, the incident goes back to the original assignment group.For example:1) A newly created incident is initially assigned to our 'Triage' Team in the 'NEW' State 2) The Triage tea...
I need to add a UI Action on sysapproval_approver.I need to show it only if the parent of the record being approved is of a certain sys_class_name: The inheritance is as follows: task -> u_parent_form -> u_my_form So far what I've tried in UI Acti...
Hi, I need each Service Desk technician to have visibility or ownership of all tickets that they have assigned to other teams. These tickets could have been created automatically from user email, by themselves or passed onto them by other IT colleag...
Hi All, Does anyone know how to handle boolean values?? I want to import users from excel file including target "active" field in the user table. I have created below script, but i don't know why is does not working correctly?.Source field has a ...
Hi,How can I modify the Update form button from the default action "save record and redirect to previous screen" to "save record and redirect to Home Page"?Thanks,Sam
One of our users has created a custom report and would like to schedule it to run periodically, but cannot see the "schedule" button on the report editor. I added the role "template_scheduler" for this user, but that did not fix the problem. Any sugg...
Does anyone have any suggestions as to how I might display embedded images from an incoming email that was generated by Microsoft Exchange? What currently is happening is that the incident gets created with the text of the email and an attachment wi...
Hello ,In Calgary version of servicenow,when we click on "Export to Pdf" button for a Bar chart type reprt,the following message appears for long time,"Export in Progress" in dialog box.Export of the report is not happening at all.Does anyone came ac...
I am looking for directions on how to change a catalog task state to "approved" after receiving an ad-hoc approval for the task. The setup is as follows:The requested item creates a series of tasks. On of the tasks needs to be approved in order to co...
Hi,I have created a view for Incident and am using GlideDialogwindow to show that view.I have a requirement to add 2 fields to be displayed on the window and then control behaviour. I see 2 options here- add the 2 new customer fields to incident obje...
Hello,I observed HIGH active threads in my SNOW instance in last few days. I wentthrough My ServiceNow Performance> Active Sessions.Please find below the system performance graph.This happened suddenly, however I did not experience any change or disr...
Just wanted to share an incredibly simple but very useful bit of functionality I created, which enables process users to 'pin' incidents, service requests, changes of any other type of record on the Task table or any table extending from the Task tab...
Is there someplace that ServiceNow hides the link to a specific dashboard? I want to be able to tell users how to create/send a link to a specific dashboard and I'm finding it's nearly impossible. The only way I've found to do this is to give the h...
I have a problem that I'm trying to solve and I'll be surprised if no one else has experienced this problem. We have emails from our instance being routed through a relay so they appear come from a mailbox on our domain. When something changes on our...
I have a script that is working correctly to auto populate the 'Configuration Item' field (which is a reference field to the CMDB) with a value based on the customer selected. The problem is when I go to save the record, I get an error saying a match...
