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Resolved! Approval Reminder Emails

I am working on a catalogue request approval reminder scheduled job, using this article as the basis:How to Create an Open Approvals Reminder EmailI've searched the community and found lots of useful info, but not exactly what I'm looking for. Everyt...

Community Alums by Community Alums •  
  • 2579 Views
  • 5 replies
  • 3 helpfuls

best practise to authenticate external users

Does anyone knows the best way and most secure way is to authenticate external users on ServiceNow?We are in the process of building an application that needs to be exposed to users from our organization (they can be savely added as ServiceNow users)...

bauwenser3 by • Kilo Explorer
  • 1555 Views
  • 2 replies
  • 1 helpfuls

Inbound Email Actions multiple update

Hi ExpertsI have a really complicated issue.I have created an inbound Email Action for a Time Card Approval Process.this inbound Action is triggered when an approve email comes from a manager with Subject == approve.The Target Table is Sys_User as my...

Elias11 by • Giga Expert
  • 2190 Views
  • 15 replies
  • 0 helpfuls

filter incidents by logged in user region

Hi All, I am trying to filter the incidents by logged in user region, I am trying to use a dynamic filter to achieve this. But i am unable to find the user region in the relates list fields. Please help me !!Thanks,Nani.

gnani by • Mega Expert
  • 3835 Views
  • 12 replies
  • 0 helpfuls

Resolved! Link to My Approvals for a specific task?

I have a UI action form link that directs users to all of their approvals. I need the link to only direct users to approvals for a specific task table, is this possible?var url = '/sysapproval_approver_list.do?sysparm_query=approver=' + gs.getUserID(...

how to display alert message when filed value changes

hi Alli am trying to display an alert message in incident form ,i have configuration item filed when user selects "redbird"option in configuration item filed .i have to pop up a alert message ..saying that "you have selected "redbird as your choice"....

Govardhan by • Kilo Contributor
  • 6608 Views
  • 12 replies
  • 7 helpfuls

gs.getUser

After upgrade to helsinki we have issue in gs.getUser.getName() function. When we impersonate person with ITIL role function provide expected output. but when we logged in as user with but when we impersonate user with no role it give undefined.

hcp by • Tera Contributor
  • 2479 Views
  • 6 replies
  • 1 helpfuls

How to pass url as parameter in url

we are accessing catalog item from external, in this process we passing external site url as parameter. It's working fine when user is already logged in to ServiceNow, but it's giving page not found error when user not logged in after giving login cr...

Hemu1 by • Giga Contributor
  • 2910 Views
  • 3 replies
  • 1 helpfuls

How to make a onload client script work on List view.

Hello all,We have created a onLoad client script that hides some choice values of a field based on class. But the script is not working on list view. How to make that work in list view also?function onLoad() {   var tableName = g_form.getTableName();...

Sdas1 by • Kilo Explorer
  • 5078 Views
  • 4 replies
  • 0 helpfuls

Resolved! Nested new records with gui for reference field

I have a few custom tables that are related to each other. One of the tables has a reference list to another. This second table has a reference field to the third. When creating a new record for the first, it allows me to make new records for the sec...

agchoi by • Giga Contributor
  • 1963 Views
  • 11 replies
  • 1 helpfuls

Resolved! Order Now button gone

We recently upgraded to Geneva (patch 6) and noticed that the "order now" button for our catalog items was gone.   After searching the community boards I found a discussion that suggests altering the form layout and adding the "use cart layout" check...

leochavez by • Tera Guru
  • 3537 Views
  • 5 replies
  • 1 helpfuls
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