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Missing some inbound email headers

Hi Folks,  We are working on inbound email processing and we need to parse some information from the inbound email headers. I have discovered that some of the email headers that I need are not present. Specifically, I am looking for the "Received:" h...

nlil by Kilo Explorer
  • 2354 Views
  • 9 replies
  • 0 helpfuls

assigning a approver to task

Hi,I have scanario like support team need to add approver manually for catalog task created through workflow.I am aware of that support team   can add the approver through the Approver tab on catalog task after that it will trigger an email to approv...

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Resolved! GlideAjax from UI Action

Hi, I'm stuck with trying to call GlideAjax from UI Action ... suppose I need to surrender and agree that it is not possible.But before I do that - I would like to ask you, experts *)So I have some UI Action (on a List) that I want to call GlideAjax.

Andrii by Kilo Guru
  • 4295 Views
  • 5 replies
  • 0 helpfuls

Resolved! Proper way to remove 1970-01-01 from getLocalTime() ?

ServiceNow seems to store all 'time' columns as the 1970-01-01 + time.   So when I run thisvar gdt = new GlideDateTime();gdt.getLocalTime()I get 1970-01-01 14:59:57What are the best practices for removing the 1970-01-01?   I just want 14:59:57   (act...

robby3 by Tera Contributor
  • 3018 Views
  • 1 replies
  • 0 helpfuls

Discovery of Group Policy on Servers & Desktops

We have a specific need of for the baseline configuration project where we need to find out what are the group policies applied to specific devices e.g. desktops, laptops and servers etc. This will be recorded in the baseline over the period for chan...

ppparmar by Giga Contributor
  • 1342 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to use Message field in Business Rule using script?

Hi All,I am trying to use the Message field of Business Rules. I am also activating the 'Abort action' checkbox. So, I believe that when my condition is matched, the BR will abort it and shows my message. My old way (scripts) of displaying messages f...

Resolved! When to apply UI Policy(Eureka) "On load"

In Eureka UI Policies now have a little checkbox to "Apply the catalog UI policy actions when the form is loaded or when the user changes values on the form"The description is incorrect, stating that it is one or the other.     But it seems like they...

Stephen W_ by Giga Guru
  • 2623 Views
  • 6 replies
  • 0 helpfuls

Timeout issue after implementing SSO ?

Hi All,We recently implemented SSO using SAML 2.0 application. But the instance is asking for username and password very frequently.We need to setup timeout duration of 60 mins so that if the instance remains idle for more than 60 mins then it should...

Script type field

Hi AllIn Snow, if   I make a custom table , and in that table if i make a "script" tyep field ,the   value of script field   is like this answer=Somefunction();When is the script executed and what is the scope of variable "answer" ie where all can I ...

dipesh1 by Kilo Contributor
  • 1519 Views
  • 3 replies
  • 0 helpfuls

Duration Variable Catalog

Is there any alternative for using the duration field on catalog as it is not available out of the box? Anything that is already created by someone?

Resolved! How to set Document ID field using GlideRecord

Hi ,I am trying to insert record using GliderRecord in table chat_message but i am not able to set the To and From field.I haven't worked with Documnet ID type fields.Can anyone please suggest how i can populate those document id field using Glide Re...

mukki by Kilo Contributor
  • 6180 Views
  • 12 replies
  • 0 helpfuls