How to create a webservice in servicenow
Hi TeamHow to create my own webservice in servicenow with custom functions ( to insert and update the incidents ).Thanks
Forum Posts
what role is required to create SLAs in ServiceNow? Can someone create SLA's other than admin role?
what role is required to create SLAs in ServiceNow? Can someone create SLA's other than admin role?
script for date and date/time fields
Hello,I'm having an issue creating a script to set a date field based on a date/time field. This is the part script that I'm trying to use:function createChange(){ var change = new GlideRecord('change_request'); change.initialize(); change.setV...
Resolved! Can you reclassify a CI using a script?
Is it possible to reclassify a CI by using a script?I know it is possible to manually reclassify a CI by updating the Class (sys_class_name) on the form, but if I change the sys_class_name using a script, this results in a "record not found" error" o...
Resolved! My company module is showing Record Not found
HI,I wanted to provide a logo for My Company. But whenever I am clicking on my company from my company module, It is showing record not found. I am able to access all other core_company records directly from core_company.list. Please let me know if w...
Exporting the report - Automatically
I have few report on ServiceNow portal, I frequently pull the report manually, export it to excel and import into a database for further analysis. Is there a way to automate the downloading part from servicenow portal without any additional privilege...
Resolved! Get Reference to sc_cat_item from Catalog Client Script
I have a Catalog Client Script that applies to a Variable Set. While I can get to all of the variable within the set I need to pull back a reference to the sc_cat_item that is the parent(the form in which the variables reside) of this variable set. I...
Resolved! Notification not pulling "Users/Groups in fields"
Hi guys!I have an issue with the Users/Groups in fields on the Notification form (under the Who will receive tab) and I am completely stumped. The design of this notification is to send an e-mail to the person assigned to the Change Request when an e...
g_form.addOption triggering onChange Client Script
i have an onChange client script to do some stuff when value on the formfield is changed. Since this field is populated dynamically, every time addOption is executed, Onchange client script gets executed as well.So, When I change a value on the form,...
Resolved! Limiting access through REST with ACL
My company is looking at allowing an external vendor to develop a plugin to interact with our instance to Service Now using the Table API with REST commands. However we clearly want to limit what data can be accessed via these REST commands for secur...
Getting list collector display value, not sys_id on catalog item with script.
Is there any way to get the display values of the right list collector in a catalog item with a Catalog Script? I am trying to use g_form.getValue but it only returns the sys_ID.
Resolved! Server-Side UI Action Confirmation Popup
I have a UI Action Form Button to "Copy" the current record. Everything is executed server-side and it works great.However, when they click the button, I want to be able to open up a confirmation dialog box (i.e. "Are you sure? - OK / Cancel") but fr...
Resolved! Converting from LDAP Active Directory Filetime format into glide.DateTime?
Trying to convert from an LDAP import using a transform into a ServiceNow DateTime field. Doing so if in "UNIX time" is easy using setNumericValue, but this doesnt work on AD "Filetime" 18-digit formatting. Has anyone run into this before and been ...
How to get current requested item?
Hi,Here what I am doing :I am trying to request the listed from service catalog.On request one incident gets created and gets assigned to the authorized person for approval.Once the person approve the request there is one script attached that calls t...
clearoptions() and removeoptions() not working
Hi All,Based on the conditions, i need to add/remove options from the choice data type fields. I have written 2 scripts. one script is working as expected but in second script it is not clearing the options eventhough it is going into the loop( i hav...