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Resolved! How to hide backend from portal users?

Hi everyone! I'm writing this post because I need help with setting up an instance. Currently, I've built a CSM portal. The instance mainly has two types of persona:agents (who work on tickets in the backend)customers (who use the CSM portal) The CSM...

VincenzoN by Tera Expert
  • 1412 Views
  • 3 replies
  • 0 helpfuls

ServiceNow Notification and ACL Interview Questions and Answer

                                                               Notification How many ways notification can be triggered?It can be configured to trigger on insert/update of the record.It can be triggered through server side script by using gs.eventQue...

may13 by Tera Contributor
  • 1831 Views
  • 1 replies
  • 8 helpfuls

Not Able to Associate story to a demand from related list

From demand related list when I click on edit and trying to add the story after saving the changes are not getting refelected.I have seen this issue in Xanadu upgrade, where as in yokohoma release the changes are working. Can anyone know what is not ...

InnamuriH by Tera Contributor
  • 532 Views
  • 1 replies
  • 0 helpfuls

Resolved! Unable to close Catalog Task

So, whenever I am logging with Admin User and requesting for a catalog Item have observed that Requests are getting automatically in "Closed Complete" status along with the catalog tasks which is closed as well.But, while I am logging in with End Use...

SangyM_0-1752218118257.png SangyM_1-1752218222556.png
SangyM by Tera Contributor
  • 1029 Views
  • 2 replies
  • 0 helpfuls

ATF Error on Assessment FAILURE: Unable to set component

I am unable to fill an assessment.  I am using Set Component Values (Custom UI) to set the components. Questions are visible but I am unable to fill in the questions automatically. I am getting an error like thisFAILURE: Unable to set component 'Radi...

DrashtiPatel_0-1742785248574.png DrashtiPatel_1-1742785346102.png
DrashtiPatel by Tera Contributor
  • 1428 Views
  • 4 replies
  • 0 helpfuls

Resolved! Read only on condition

I have a Field on Time Card I want to be Read only except when the user has timecard_admin role.here is what I tried with no success. screenshots attached1. UI Policy Script script execute if True function onCondition() {  return !g_user.hasRole("tim...

markdart by Kilo Guru
  • 2560 Views
  • 7 replies
  • 2 helpfuls