I have an issue to create a workflow and notification as per below scenario. scenario 11. user submit catalog request.2. 1st email approver is to HOD number 1 with different email content.3. Approved by the 1st email approver which is the HOD number ...
In reference fields, I want users to be able to preview the record using the info (i) button, but I don't want the "Open Record" button to appear in the popup. This way, users won't be able to navigate to the User table. Where can I modify the code r...
Which tables hold the transaction logs of a non-interactive user? I have looked in the syslog table without any luck.
Hi, I am looking to setup Beans.ai in ServiceNow FSM. Can someone help me on it? Thanks, Alok
Hello,I have a requirement to capture and report on how long an incident has been in the state of "Awaiting User Info" (value 4). I have created two business rules on update when state changes to and from Awaiting User Info to populate two fields. ...
Hello All,Looking for help to address the following issue.Our instance is domain separated and we have a flow that is created on global/global.1)This flow triggers when its a particular channel and incident state changes to resolved.2) There is a ste...
Hello Everyone,I'm planning to take the ServiceNow Certified System Administrator (CSA) exam soon and would really appreciate some guidance from those who have successfully passed it or are currently preparing.I have a few questions regarding the exa...
Hello All,I have a requirement to update the ${comments} in the body of the notification. If the comment is made from the Assignee of the ticket, it should show the comment as below: Has anyone done this? Is it feasible?
Hi, I'm new here and I have been tasked with Snow forms in my office, and I have never seen SNOW. I have done some of the online courses here on the site, but this is very new and massive for me. I have created a new request form and managed to make ...
Hello All,We are having issues with recurring tickets where though the custom scheduled job script looks correct , the job is not triggering as expected.For eg: We have a scheduled job to run 3rd Tuesday of every month . However, this job is triggeri...
hello Developers, This is related to one of the requirement to import the data into multiple tables I have the excel in which I am having 9 fields with the data but these 9 fields data does not belongs to one table , these belongs to 3 different tab...
Is there a way to trigger survey from a script?
I'm trying to see if there's a way to add a VIP icon or highlight the user's name for the "caller" field in list view if the caller is a VIP. I was able to accomplish this before in native UI using a field style, but I have not been able to find a wa...
Import Source: External data file contains employee records with name, email, department, employment type, and manager email. Conditions to Apply During Transformation: Set the user's department based on the incoming department name. If Emp_Type is "...
Hi,In a Scheduled Data Export on a table, I want to replace the exported values of a choice field (install_status) : for example:"In use" → Active"Retired" → Decommissioned I tried using a Pre-export script with row.setValue() or setDisplayValue(), b...
