Portal CSS modification help
I'm able to change CSS in browser (see image below), but how can I make this change in the Portal record - CSS Variables? I tried this but it is not working.navbar-brand span {max-width: none} TIA
Forum Posts
Resolved! Dashboard/Report on Unused Catalog
Hello,I need to build a Dashboard/Report on unused Catalog Items. I need the reports by create date 1. From today to a year ago 7/23/25-7/23/242. From a year ago to 2 years ago. 7/23/24-7/23/23I tried with this report but looking at RITMS I am getti...
Unable to insert values into multi row variable set in ATF
Hi Guys, So, here i am trying to place RMA Order. So, we have a multi-row variable set.While using set variable field(SP), unable to insert any values. It is showing the following error instead. But, in the test runner I can see my asset is pres...
Redirect after Catalog Item Submission in Workspace
Hi everyone,I have a question about redirecting a catalog item in Workspace has anyone already implemented thi s?Here’s my situation:I created a page in Workspace and added a catalog item to it. When I click Submit, the request is successfully create...
g_form in workspace UI Action button returns stale values
There is a list of records in a workspace view. Clicking on a record gives an option to create a case on that record by clicking on a UI action. Lets say, you open record and click on create case. This will open up a new case record with values from ...
How to create a parent issue from workspace
Hi,There is any OOB ways to create parent issue from workspace as same as native view.
Create a Database view with cmdb_ci and cmdb_ci_business_App
I want to create a database view combining two tables:1) cmdb_ci2) cmdb_ci_business_app There is a field called "BXYZ" on business application. (not on cmdb_ci)Both table has a common field "ABC". (both table has ABC field) I want to create a depende...
Resolved! help with View rules.
I have a requirement where For End Users on certain conditions it should show one view , below are the conditions A. If the user opening an RITM has no itil roles, and the item is not being opened from a portal url, use the ess view B. If the use...
Flow action tests perfectly on it's own but data pill seems empty in flow. Any ideas?
I have a custom action for Flow designer that has a successful test as expected.But when the action is added to a flow, the data pill seems to return as empty. `Tested with simple scripts to ensure the output host_names populates as expected.`Tested ...
Adding Discuss button to non-task table
Hi,As per ServiceNow docs, Discuss button can be added to the tables that extend extend from task and interaction: https://www.servicenow.com/docs/bundle/yokohama-conversational-interfaces/page/administer/conversational-interfaces/task/add-sidebar-bu...
Please advice audit log for custom as well as oob fields for cmdb_ci_server in sow and native ui
Hi Team, Please advise to configure audit history for custom as well as oob fields for cmdb_ci_server in native UI as well as in sow workspace for example i need audit information to be populated for OOB fields and for newly created custom field i...
How to attach change to problem related list in sow as well as native view
Hi Teami have created below record in sys_m2m table in global application and then added change request as shown below in sow view in native UI it is working as expected when we create change using New ui action from problem related list is attachin...
Resolved! Show all RITMs for a Request using a UI Action
Hi everyone,I need help or guidance with a small requirement.As you know, when we submit a request in the Service Catalog, one or more RITMs (Requested Items) are generated under that request. I want to add a UI Action (button) on the Request (sc_req...
Resolved! Disable submit button in in catalogue Item
Customer has an requirement where need to create an single point form which has an dropdown list which redirects to different record producers , however we need to remove/hide the submit button for this catalogue item, please suggest
How to Auto-Generate Knowledge Articles Using GPT/AI Based on Incident Resolution?
Hi all,We are exploring ways to automatically generate Knowledge Articles in our ServiceNow instance based on how an agent resolved an incident.