For an incident in SOW, you can send an email, add a comment, or add a worknote from the activity pane. However, in sc_task you can't do any of those actions. How can I add those actions to sc_task?
Hi,I am trying to change the logo of a header. For some reason, the logo won't change no matter what I do. I even made a new header and uploaded a completely different logo to no effect. Where are header logos getting overwritten?Also, I am talking a...
When I tried to start my PDI this morning, I encountered the startup error shown in the attached image.I waited for a few hours and attempted to start it again, but the issue persists without any improvement. I clicked on the "Report" button shown in...
When I am creating a Scrum task for a story, it is showing me the short description in the field Story of the task. I want to see the number instead of the short description. Here is what I tried1. Tried to make the display of number field on the sto...
I have created a smart assessment template, I'm trying to trigger it using script.I went thought this article: https://www.servicenow.com/docs/bundle/yokohama-governance-risk-compliance/page/product/assessment-engine/task/sae-asmnt-trigger-from-scrip...
Hi, Based on the user's email id i,e if the user has email id ending with '@parklandusa.com' then the options of the variable 'expenditure type' which is a Lookup select box gets its value from sys_choice table should display all 3 options like Growt...
Anyone expects an integration which is resilient. For example, if an external system goes offline, the integration should queue all the requests and retry once the system is back online. How are you handling the integrations (there could be several i...
Need to migrate around 2 lakh incident records from one instance to another including everything like - attachments, worknotes, audit history, incident task, basically all the data related to it. What possible options are there? Note - Instance data ...
There is an external 3rd party tool which creates incidents in ServiceNow. We have shared the scripted end point. But now need to share the API details for Attachment, along with sample payload. I shared below, https://xxxxx.service-now.com/api/now/a...
Hi Team, We are creating AD accounts through ServiceNow. When profiles are synced to Azure AD, ServiceNow imports the user profiles and creates corresponding user records.Currently, we're facing an issue with licensing from the AD team, so we're work...
I have several article templates (let's use u_kb_template_test for example) and need to restrict access to who can create an article using them. A user in the 'test_expert' role should be able to navigate to All -> Self-Service -> Knowledge -> Create...
I'm somewhat new to using playbooks, I'm trying to do something on one that I think I should, but I'm overlooking the how to accomplish this. What I would like to do is if someone starts using this particular playbook, if the task it was used on does...
Hi Community ,I'm working on automating task assignment in Flow Designer. I want to assign tasks to different assignment groups based on the priority level (P1 to P4).Here’s what I’ve done so far:Trigger: Record created in the Incident tableCondition...
We imported resource plans (state=completed) and cost plans from another application; however, the issue is that they are not linked together. Now linking them is not possible. Hence, we came up with a plan to clone the resource plans and their relat...
Hi All,Ours application is fully SCOPED CSM application , Scoped application name (x_i ..... , I can't mentioned application name here, but scope starts with x_i ) , under this scoped application 10+ Major tables created, those extended by sn_custom...
