Good day! Is it possible to make a section of the catalog request form only available to certain group of users? Example, a set of questions are only applicable and visible to users in Poland. Thank you! Regards,Jocelyn
Hi, I have a requirement to populate the 'closed_by' field on change with system in a customized flow where the changes in review state are picked up for auto closure after a specific no. of. days. Setting the 'Run as' property to System user leaves ...
Hi there, I’ve encountered an issue with a report I created that’s scheduled to be sent via email. The report is sorted in ascending order by the "Created" field for CSAT (Customer Satisfaction) survey entries. While the scheduled email runs successf...
Dear ServiceNow Community colleagues. How can I use the Sec Ops Email Parsing functionality, to map the Sender's Email address (taken from the incoming email) to the 'Requested By' (caller) field in the Security Incident that is created from the emai...
Hi All,I have a scheduled job that runs on Monday, Thursday, and Friday.I also want to add this condition: run every three hours between 7 AM and 4 PM, while keeping the existing days functionality.How to do that?
I have a Catalog item (request project name) and when one is submitted it has to go through the approval process. Users are submitting again because they are not finding it in the system becuase it hasn't been completed yet. we need to stop users fro...
Hello,We have a requirement to trigger the email notification daily to the Multiple Group members having approvals in "Requested" state. This email should be triggered to each member separately with the link of the approvals to be actioned on.It woul...
For some of the incident records, it show's "No Activity"While for other records it show's, tried access analyzer, script tracer & debugger, nothing seem to came out of it.Why is this happening? and, fix to this?Would appreciate anything on this.Than...
i am trying to achieve above requirement in flow designer. Trigger as scheduled daily but i need help in date validation if end date is 2 months from today then trigger the notification. is this possible achieve scripting via flow variables
Hello ServiceNow Community,I'm currently preparing for my Certified System Administrator (CSA) exam and have an urgent concern regarding the upcoming release transition.I've extensively studied for the CSA exam using materials aligned with the Xanadu...
After the record insert step in atf and i want to validate the record but when i am trying to run the TEST , iam getting failure in test saying that record is not found even though the record was inserted successfully
Hi Team ,I am trying to imply an workflow where it should runs events when , it met conditions like Lost item is either mifi device, byod device, issued mobile or issued surface device , or all of them or any of these combination basically , so howev...
Hi,I have created max_length attibute to Description 5 on incident table, but it is not working. I don't want to use scripting, but why is it not working. Kindly help. RegardsSuman P.
How to add dynamic filter like contact.account is dynamic of me in ai search indexed sources if we add it throws an error, how to resolve this?
Hi ,I want to implement a functionality as based on count of attachment added will get same count of category fields ..for eg if i add attachment 1 then i should get category 1 as field , if i select attachment 2 then i should get/ visible category 2...