Hello, I have a catalog item and I am trying to make a variable (request_type) visible only when the logged in user is part of a specific group (Senior Director Enterprise Group). I have tried doing this using a script includes as well as an on-load...
In project workspace in planning grid how to add new columns
I have a doubt to do this, in my cenario i need for example:If the option in field Movimentação is Garantia, the choice "Desenvolvimento" need to be invisible..I was trying with g_form.removeOption(); but this don´t work for field like Multiple Choic...
In action widget we would required copy request button which will copy the variables from the request which is submitted to the record producer form before submitting...since the record producer form is having many variables..user dont want to enter ...
Hi All,I'm using the following script to create an HR case from a catalog item producer:new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id);The description field in the resulting case is a bit too congested. ...
I have a requirement where I need to write a script to convert CET timezone to a dynamic (user input) timezone value, in a scoped application. I have tried using setTimeZone() but it doesn't seem to be working for scoped applications. Any response o...
Hello Experts,I am exploring Now Assist feature, I would appreciate if anyone had some Custom Now Assist Skill use cases.What are some innovative use cases you have implemented or envision for custom skills Any examples on insights would be greatly a...
I am from ServiceDesk and receive escalations on open and resolved incident/requests. It is difficult to track the escalations manually and track corrective actions taken. I would like to know do we have any module or any feature that can be used to ...
I am trying to create import set through business rule but it is not getting created please help me with this below is my script. it is not going inside var loader = new GlideImportSetLoader();(function executeRule(current, previous /*null when async...
Attachment api is working fine and returning 201 status code but getRequestBody() always returns null what might be the issue with this?
My developer instance unexpectedly went offline while I was actively working. I'm hoping someone in the community can offer advice on how to restore its contents. Any suggestions would be greatly appreciated
Hello,I need help retrieving the value from a Variable Set.Here's what I’ve tried so far, but it’s not triggering the alert. Thank you function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return...
We are using only ITSM. We dont have any plans to use HRSD. Are there any reasons to switch from Service portal to Employee center portal? If yes, what are the reasons (looking for answers in simple language)Thanks in advance!!!
I'm currently planning to set up DKIM for outbound emails in our ServiceNow instance. As part of the prep, I was reviewing our Email Account (SMTP) configuration and noticed the following:The SMTP username is set to: support@companydomainThe "From" f...
I am trying to create new user in AD, I used OOB action Create user(attached image), Getting error - "message": "Error: The server is unwilling to process the requestis there any issue with OU format?Is anyone have any Idea on it.