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Forum Posts

Exporting the report - Automatically

I have few report on ServiceNow portal, I frequently pull the report manually, export it to excel and import into a database for further analysis. Is there a way to automate the downloading part from servicenow portal without any additional privilege...

shiju by Kilo Explorer
  • 5299 Views
  • 4 replies
  • 1 helpfuls

Resolved! Get Reference to sc_cat_item from Catalog Client Script

I have a Catalog Client Script that applies to a Variable Set. While I can get to all of the variable within the set I need to pull back a reference to the sc_cat_item that is the parent(the form in which the variables reside) of this variable set. I...

jimcagg by Kilo Explorer
  • 3013 Views
  • 3 replies
  • 0 helpfuls

Resolved! Notification not pulling "Users/Groups in fields"

Hi guys!I have an issue with the Users/Groups in fields on the Notification form (under the Who will receive tab) and I am completely stumped. The design of this notification is to send an e-mail to the person assigned to the Change Request when an e...

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Steven Chen by Tera Contributor
  • 6221 Views
  • 4 replies
  • 4 helpfuls

g_form.addOption triggering onChange Client Script

i have an onChange client script to do some stuff when value on the formfield is changed. Since this field is populated dynamically, every time addOption is executed, Onchange client script gets executed as well.So, When I change a value on the form,...

kani1 by Kilo Contributor
  • 4804 Views
  • 6 replies
  • 1 helpfuls

Resolved! Limiting access through REST with ACL

My company is looking at allowing an external vendor to develop a plugin to interact with our instance to Service Now using the Table API with REST commands. However we clearly want to limit what data can be accessed via these REST commands for secur...

TylerTeter by Kilo Guru
  • 10256 Views
  • 2 replies
  • 5 helpfuls

Resolved! Server-Side UI Action Confirmation Popup

I have a UI Action Form Button to "Copy" the current record. Everything is executed server-side and it works great.However, when they click the button, I want to be able to open up a confirmation dialog box (i.e. "Are you sure? - OK / Cancel") but fr...

rchadek by Kilo Contributor
  • 5123 Views
  • 2 replies
  • 1 helpfuls

How to get current requested item?

Hi,Here what I am doing :I am trying to request the listed from service catalog.On request one incident gets created and gets assigned to the authorized person for approval.Once the person approve the request there is one script attached that calls t...

vimal11592 by Tera Expert
  • 5146 Views
  • 4 replies
  • 1 helpfuls

clearoptions() and removeoptions() not working

Hi All,Based on the conditions, i need to add/remove options from the choice data type fields. I have written 2 scripts. one script is working as expected but in second script it is not clearing the options eventhough it is going into the loop( i hav...

Resolved! Resize banner logo - not working? GENEVA

Hi - we've upgraded to Geneva and I"m attempting to update the company banner.I've used GIMP to make the background transparent and to scale the image accordingly.However, upon upload, ServiceNow is minimizing the size.   I don't remember having this...

Josh80 by Tera Expert
  • 3214 Views
  • 1 replies
  • 2 helpfuls

Pros and cons of domain separation

Hi All,I'm new to ServiceNow and i want to know what are all the pros and cons of domain separation. I read Domain separation on wiki but i didn't get to know exact pros and cons of domain separation.Please explain me some pros and cons

Resolved! Is there a way to modify sys_id's?

We have a custom table to manage our applications, however one of the applications have different sys_id's in our prod and dev instances. This likely occurred because we created the entry in prod, rather than copy it over. I was wondering if there wa...

kevinlin by Kilo Contributor
  • 6146 Views
  • 5 replies
  • 4 helpfuls