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Resolved! My Requests on Service Portal

Non ITIL users can add comments to incidents and requests on the service portal by accessing their tickets from the My Requests link.  They cannot however see Enhancement details.  All they see is the number.  I have looked at all the ACLs and roles ...

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Darlene York by Tera Contributor
  • 1862 Views
  • 2 replies
  • 1 helpfuls

Show the list of attachments linked to issues

Hi All,  Im trying to create a list to see all the attachments that were created for the Issue table.I could just go to the sys_attachment table and filter out records for sn_grc_issue table but I also need to see what is the issue that this particul...

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dev_K by Tera Contributor
  • 1070 Views
  • 2 replies
  • 1 helpfuls

Custom Sort for Reports Using "State"

I'm trying to sort a report using the State field. I need the States in order for a specific catalog item process. Does anyone know how to create a custom sort using States?

JBrians by Tera Contributor
  • 2175 Views
  • 7 replies
  • 4 helpfuls

workflow

Hi all, I am struggling to fetch in a workflow if script condition the answer to:current.variables.my_variable == same request already requested and closed complete, requested for the same user.I couldn't achieve this at all. All my attempts ended up...

Sue143 by Tera Expert
  • 1126 Views
  • 3 replies
  • 0 helpfuls

Resolved! Showing field details in the Activity logs

Hello, As a compliance manager, I want to see the valid from and valid to dates displayed in the activity log of the policy exceptions table record whenever it has been changed.  Please help fix this  

HemaV by Tera Contributor
  • 893 Views
  • 1 replies
  • 1 helpfuls

Resolved! Flow Designer InLine Script for Field Assignment

Hello Community! I am working in flow designer right now, within a 'create catalog task' action step. See in this, for the field 'due_date' I have the assignment scripted instead of from dot-walking or the dropdown/reference. What I need to do here i...

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Flow Designer

Hi All, I have created a new catalog item where the Process engine is Flow designer. Once the Task is closed, RITM is getting closed complete but the approval is showing as rejected at the RITM level. I am not sure why it is setting the approval as r...

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roomawakar by Tera Contributor
  • 1027 Views
  • 4 replies
  • 0 helpfuls