Resolved! How to add translations to the buttons in BCM Workspace
Hi Team, I tried adding below translations in the "sys_translated" table. However, it didn't work. Please let me know if there is a way to add/update them. Thanks!
Forum Posts
Resolved! Reload the form after receiving error message " Invalid Update"
I am having a requirement problem should not be closed until all the problem tasks are closed. i am able to achieve the requirement with below business rule , But the problem is form is showing the closed state until is manually reload it . I want ...
Resolved! Error in Business rule displaying the same sys_id
This is my BR when displaying the array of compnay i am having expected result here is the log array of company FRPA88,C023but when trying to get the sys_id like in the code i am getting diplicated sys_id of the first company Company to display : cd...
Resolved! script to auto populate the assignment group on an INC record producer service catalog item
Can anyone please help me figure out how to get this script to work?This is an INC record producer from the self-service catalog Get Help catalog item.The last two "else if" statements are not working.It is not applying the incident templates to inci...
Need help with a solution for Catalog Item and custom field on company records
Hi, I am trying to create a solution for a Catalog Item that will let users select a company, then select one or more records (list collector) from a custom table, u_support_models. I've tried a number of solutions but each one was a dead end. We n...
Why Your Script Include Cannot Scale Without Dependency Injection in ServiceNow
A Message for ServiceNow Developers and Architects Building for GrowthAs your ServiceNow implementation grows, so does the complexity of your code. You're adding more modules, more integrations, more logic — and before you know it, your script includ...
Report showing CI lineage (cmdb_rel_ci)
I need to create a report that shows lineage of servers in the company, up to a specified level. For an example, if servers run application services that belong to a business application, I want to be able to show the servers, the application service...
Configure Flow Designer Rest Step to use OAuth Profile Credentials
Currently, I have a Rest Message configured to use OAuth 2.0 as its authentication type. I have an HTTP method configured that returns a user id when I pass in an email address. Is there a way to configure the Flow Designer REST step to use the sa...
Incident Communication Task / MIM workbench 'compose' UI action not visible
On MIM workbench communication task I can see the tasks but the 'Compose' button is missing, the same is also missing on the 'Incident Communication Task' record. I have compared the UI action in my instance with PDI and notice no difference, I have ...
Resolved! Use a different page than kb_article for a certain knowledge base
Currently our system uses kb_article for viewing all knowledge basses from the service portal. I have duplicated this page and made some minor changes to the appearance of the copied page. How can get this page to be used whenever a certain Knowledge...
Resolved! How to pass current user location from server side script to HTTP Query Parameters REST Message?
Hello guys! I am new to Outbound REST Message and I believe I am almost there. Currently, I have manually entered a specific city and state called Austin,TX, in an API URL endpoint like this in the studio, Now, I want to change from manual input to d...
Resolved! Enabling AI Search
Hi everyone, I've installed the AI Search plugin on my instance and tried to enable it in "AI Search Status". It's been 3 days now, and I still see "AI Search is requested. We are working on your AI Search activation request. Please note that it may ...
Need to validate the select services matches the service on incident form on submit.
Hello, I have a requirement to create a validation to prevent users from creating incidents with a service offering that does not match the service. For example, from the incident form,the user selects the service and service offering that falls un...
Fill delivery time on catalog item
Hello, everyone, I have items from the catalog and I use Flow designerI wanted to optimize the flow and use one flow for several services, however the delivery time in the stage is different for some services. At the moment I fill in the flow stage ...
Resolved! Script not correctly parsing string containing "\r"
I am running a script (background script currently, but it will be in an ETL later). My goal is to accept a username in any of the formats:username@domain.comdomain\usernameusernameI will convert the second two, to "username@domain.com" and do a quer...
