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Ui builder form component

Hey, im trying to configure a form component in ui builder and im having trouble data binding the sys_id.I am using a look up multiple records data resource.im trying to use the sys_id from the record, but its no workingSomeone can teach me how to co...

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Category Page shows (NO ARTICLES)

HiI dont know what happened, but can someone help me with the following?  It was working 2 days ago.It seems like it is not locating the KB articles, I am using the default out-of-the-box kb_category widgets and page.As you can see, there are KBs in ...

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AngelP83 by Giga Guru
  • 358 Views
  • 2 replies
  • 0 helpfuls

Integrate Viva Engage Channel with Servicenow

Hi,Does anyone know if there is a possibility to integrate Viva Engage with Servicenow? Not only to raise/follow-up on tickets but for example also, and not limited, to use the "tags" to do searches automatically in the Servicenow knowledgebase and o...

Build a Report for a catalog

Hi team ,  can anyone please help me on this below request . 1. Create a scheduled report. Delivered to David and DataInformationGovernance@com2. Report will contain all the requests raised for SBF catalog and HDF catalog 3. Report should contain all...

nameisnani by Mega Sage
  • 337 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to find where a custom flow action is used

Hi. If I create a custom Flow Action in Flow designer, I might use this action in numerous Flows and Subflows.Where can I find which Flows and/or Subflows that use this custom action later on.I have not been able to determine which table it is stored...

OlaN by Giga Sage
  • 7358 Views
  • 9 replies
  • 20 helpfuls

Resolved! Different schemes for priority levels

Hey all, my company offers it´s customers several priority schemes depending on the SLA. In the "default" agreement there are just three different types of priorities but we also offer 4 different levels of priorities. Can anybody help me with this?

DanielBr by Tera Contributor
  • 536 Views
  • 1 replies
  • 0 helpfuls

Field Mapping not working when value inserted by flow

Hi all, we have set Asset CI Field Mapping for "Assigned to" field. So when a value is manually updated in computer record, the same value is transferred to the "Assigned to" field on asset. However we get the assigned to field on computer records fi...

marketa_w by Tera Expert
  • 384 Views
  • 2 replies
  • 0 helpfuls

Reports - Calculation

I have a below requirementBelow scenario where request will be marked pass or fail based on department performance.Reporting will be taken on monthly basis. RITM1 -Parent Department A- Child Department A1 - PassRITM2-Parent Department A-Child Departm...

Resolved! MID Server - User cannot be authenticated

The user cannot be authenicated but the instance name is correct adn so is the username and password. This is for a sub prod instance and it's on Xanadu. Any ideas on what steps to take? I tried following this KB https://support.servicenow.com/kb?id=...