Non ITIL users can add comments to incidents and requests on the service portal by accessing their tickets from the My Requests link. They cannot however see Enhancement details. All they see is the number. I have looked at all the ACLs and roles ...
Hello Everyone:I am Trying to get Display Value of List collector field from catalog item instead of sysID in sc_item_option. All the other types of variables are showing the displayname except list collector. Could anyone help me with this?
Hi All, Im trying to create a list to see all the attachments that were created for the Issue table.I could just go to the sys_attachment table and filter out records for sn_grc_issue table but I also need to see what is the issue that this particul...
I'm trying to sort a report using the State field. I need the States in order for a specific catalog item process. Does anyone know how to create a custom sort using States?
Hi all, I am struggling to fetch in a workflow if script condition the answer to:current.variables.my_variable == same request already requested and closed complete, requested for the same user.I couldn't achieve this at all. All my attempts ended up...
As can be see I the screenshots attached, I want to squeeze in more words into the tile so that user is as much informed as possible. How can I maximize the amount of characters that can be put inside the tile? I found this → https://www.servicenow.c...
I have a 'Data Table from Instance Definition' widget on a portal page. It links to a table and displays records that match the filter. I would like to call a script include from the "Filter" field, to return a list of sys_ids for the widget to displ...
I have a variable used on my incident record producer for users to pick the application from a list they are having trouble with. This list is derived from the BUSINESS APPLICATION table where a field there indicates to be included or not. I have a r...
Hi All,I am looking for Script Debugger to work for testing Script Include created in Vulnerability Response Integration. I am unable to debug using Script Debugger. Please help me to show how to enable this ? Thanks in advanceKalyan P
Hello, As a compliance manager, I want to see the valid from and valid to dates displayed in the activity log of the policy exceptions table record whenever it has been changed. Please help fix this
I have a UI action that creates a button on KB articles. When pressed, it opens a UI page with this: <div style="display:flex; justify-content:center"> <button id="validateButton" style="padding: 10px; background-color: #007bff; color: white; bo...
Hello Community! I am working in flow designer right now, within a 'create catalog task' action step. See in this, for the field 'due_date' I have the assignment scripted instead of from dot-walking or the dropdown/reference. What I need to do here i...
Hi All, My SNOW PDI [Yokohama] version is not showing Service Operations Workplace screen, which was working earlier.Currently, it is showing App Engine Studio. Could you please suggest, how can I access all the Application/Modules? Regards,NJ
Hi;On an Incident record, when you select Similar Incidents from the Related Search: and select a similar Incident, there is a button for "Link to Incident". How can I remove that?Thank you!
Hi All, I have created a new catalog item where the Process engine is Flow designer. Once the Task is closed, RITM is getting closed complete but the approval is showing as rejected at the RITM level. I am not sure why it is setting the approval as r...
