(function executeRule(current, previous /*null when async*/ ) { // Add your code here var probGr = new GlideRecord('problem'); probGr.addQuery('first_reported_by_task', current.sys_id); probGr.query(); if (probGr.next()) { prob...
Hi, Have anyone encountered this issue wherein the error type is not shown in red?
Hi team, I could get the snippet code from flow designer but I would like to know if may I run in business rule? Is there some logic in the trigger part that I need to personalize if is possible to run a flow designer with business rule, how can I...
Does Refreshing the instance reset the data on the PDI?I have only seen guide/information around Reset and Release actions.
Does anyone know if there is a list of available user preferences and what they do? We are looking to provide users with the ability to set a preference in their profile to redirect them to a workspace (when available) or the classic view. This would...
Hi All,To clone Prod to DEV, I am creating a clone profile. To exclude users table what should I do?Also, to preserve sso and mfa on DEV, what needs to be done?Thank you!
I have created a custom action to start a flow for a newly create RITM within my master flow. It tests fine however, when launched from the master flow, I get the following error: Here is my custom action: here is my custom action within the master f...
We are currently implementing subscription management in our instance and working to align custom applications and tables with the appropriate entitlements. During this process, I’ve encountered a few questions:1. Our fulfiller users—those assigned ...
Yesterday I worked normally on my PDI and today I still haven't been able to log in. It keeps trying to access until it gives an error.
Hi:I have this endpoint that's supposed to get incident data:XXX.service-now.com/api/now/table/incident?sysparm_query=assignment_group%3D880e26a30a0a3caa0186085cbcfc0fc7&sysparm_limit=1but the comments and worknotes are blank. How can I make that dat...
Hi SN Community, I have a script include that is invoked by a client script. The script include is suppose to query a table and return data to populate a list of options for a field. The issue is that when the client script is executed, the response ...
Our compliance department will not allow the use of Step Based flows in Catalog Builder. As a result, we created flows as "flow templates" that the citizen developer can select when creating a catalog item in Catalog Builder. However, the current p...
Hello SN experts, I'm reaching out because I'm trying to redirect ITIL users to the Service Operations Workspace (SOW), I followed the steps outlined in the article: Redirect non-admin users to Service Operations Workspace, but unfortunately, it stil...
Good afternoon everyone, i am trying to create a UI action button for when users need to add new attachments to their RITM request it will then attach the attachment onto the approver request for the sysapproval_approver i got this UI page but i can'...
Hi, I am unable to validate an attachment for a Case in ATF. attachment was successful but validation failed. Can any one help with this. Here are my steps.
