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Resolved! Incident Count Reporting

I am trying to create a report for the count of incidents an assignment group had at a specific time in the past. For example, if I wanted to know what the count of tickets in the Desktop Team had at 7 AM for the last 5 Mondays. Has anyone had experi...

NC7 by Tera Contributor
  • 1267 Views
  • 2 replies
  • 2 helpfuls

Scripting Help- How to create a custom FD Action to parse JSON

How can we create a custom FD Action to parse a JSON message?We have attempted, but receive an error:Error: Empty JSON string,Detail: Empty JSON string Details:Input: JSON Message as a String Script Step:(function execute(inputs, outputs) {    var js...

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Su522 by Kilo Sage
  • 907 Views
  • 1 replies
  • 0 helpfuls

iCannot read properties of null (reading 'toLowerCase')

Hi,I am getting an error 'Cannot read properties of null (reading 'toLowerCase') on GlideAJAX. Kindly help. GlideAJAX function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } var ci_name =...

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Dave_p by Giga Guru
  • 1395 Views
  • 4 replies
  • 1 helpfuls

Sync photos with AD

I followed the KB article How to import photos from Active Directory (AD) into ServiceNow using an LDAP Import. But it is not pulling in any of the photos. thumbnailPhoto - default was much longer then what shows in the article. glide.ldap.binary_at...

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brianlan25 by Kilo Patron
  • 1194 Views
  • 6 replies
  • 0 helpfuls

Xanadu - Application/Plugin Update History

Hi All,I am trying to find the table where I can review when Applications and Plugins were manually updated.The App Manager only tracks the last xx updates, I need something that can track all updates for past 6 months, updated by who, when and the p...

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Leon Els by Tera Expert
  • 815 Views
  • 2 replies
  • 1 helpfuls

Parsing Inbound Email after Yokohama

Is anyone experiencing issues of parsing of name/value pairs for Inbound Email after Yokohama. I am noticing that my incident fields are populating to the name/value pair I had set in my script. 

Workspace Form Headers not being shown

Hi,Im struggling to make the Workspace Form Headers appear - In form builder they are shown as hidden and I made sure to uncheck the hidden option and saved, nothing showing up stillNothing shows up below the Title there...This is what I have configu...

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How to copy the work notes

Hi,I want to copy the work notes and comments from incident to Case when click on the "Create Case" ui button.In the Ui action , we had some line of code to copy the work notes, but still its not copying. Anyone suggest what is the mistake current.up...

Populating empty cells in MVRS within Case

Hello, We have a catalog item, which is using 2 MVRS and we have a requirement, that if the cell in a row is empty, we want to either completely hide it or populate it with N/A text.  How this would be achievable? Because I tried to do checks within ...