We have a business rule that sends email to a group of people, and we'd like to set 'reply-to' to the address of whoever triggered the business rule that sent the message. Apparently, service-now only allows that filed to be hard-coded. I've tested s...
I have a file that is linked to in one of my catalog items that was originally uploaded using the 'Upload File' under 'System Definition'. It looks like the file lands in the 'v_customer_uploads' table and is accessible from a link via 'href="scs/sho...
Does anyone know how to adjust the background/text color when a field is made read-only by UI policy?Typically, when needing to make fields read-only on a form, I am enforcing this by UI Policy rather than Clint script because any scripting I don't h...
Has anyone integrated with any Instant messaging tool?
Chinese characters are displaying as question marks in the body of the received e-mail message. Is there a way to escape the Chinese characters in the original e-mail before it is sent? These are e-mail notification contained within the worlflow.
I have created an inbound email rule that will search any subject or email body for an incident number, and update the ticket accordingly. If it does not find an existing incident, it creates a new one. This functionality works whether a watermark is...
We are deriving the Caller's email address from the User record on to the Incident form. An envelope icon appears next to the field. When you click the icon, it open's the current user's email client (e.g. Outlook). We have also enabled the email cli...
Is it possible to utilize variables and their values in the approval summarizer screen? This is one of my most common requests from managers. "Why do I have to cilck on another screen to see the information I am going to approve?" I'd like to put as ...
Hi, I need to debug a business rule.I have written the following code inside the business rule by referring http://wiki.service-now.com/index.phptitle=Alert,_Info,_and_Error_Message_Scripts#Business_rule_and_other_general_use [... some code...] gs.a...
Hello, I've got a Wait for Condition on my workflow and I'm having some problems. I'm trying to check if my current sc_req_item has at least 1 attachment which will allow the workflow to continue. I'm querying the sys_attachment table looking for att...
Has anyone seen how to emulate the IN operator of a SQL where clause with addQuery() method? For example gr.addQuery('sys_id','IN','val1,val2,val3...');IN or IS ONE OF and NOT ONE OF are not explained here http://wiki.service-now.com/index.php?title=...
Hi everyone,I came up with a cute strategy to save a series of customizations into a single XML file, and several people around the office told me that it seemed pretty helpful, so I'm posting it here.Why use this method?-Save your customizations loc...
I am trying to setup our Email Notification to be based on a condition. For our Termination Request process, these are submitted on behalf of another employee and thus we wouldn't want an email notification being sent to that (soon-to-be-termed) empl...
Can I configure the out-of-box Emails notifications?1.- Change approved2.- Change rejected
Hello,I'm probably not the first to run into this, but I cannot find anything in the wiki, or here in the forums. Please help.I'm trying to create a 3-tiered categorization, but I cannot get it past the standard 2-tiers, using either dependent values...
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