Hi, I have edited the breadcrumbs for the cmdb workspace and added/removed some menu items.Now this gray menu shows up underneath the navigation, see image below.How do I remove this? where does this come from?
Has anyone encountered how to change the Run As of a flow once created in Workflow Studio? It doesn't appear in the flow properties like it did in Flow Designer (one of the reasons I miss FD dearly...)
Has anyone modified the notification URL so that when clicking a notification, it redirects to Workspace view instead of the default Platform (Classic UI) view?
Hi all, I added a new field to the incident table, and for some reason the incident process flow has reverted to default styling and I'm unable to revert it to the custom one we had.Incident process flow: Incident formatter:Incident UI Macro:<?xml v...
Hello All, Has anyone recently migrated from vendor risk application to Third Party Risk Management ? how did the transition look like? What precautions we can take to avoid any bumps? Where to find more about this migration?Highly appreciated if any...
Hello, I have a requirement to add a new Category and 4 additional questions to the IRQ questionnaire. These questions are for information only and should not be factored into any calculation determining Risk Rating. My question is how do I configu...
Hello all, I created a SAFe Features Related List and added it to change records. When I select "copy change" it does not take the records that were in that related list. I am familiar with the sys property that does not work with custom related list...
Hello, We are using Service request and those create RITM (Request Items)How can I extract or show the fields that are in the RITM ?what you see in Notes / Variables / request information From my dashboard I can show all the Catalog task I need but I...
We need to get the inactive users and reassigns all their associated Incidents, Problems, Tasks, and Change Tickets to active users within the same group. Could someone help me with this
Is there a way to convert attachments to PDF format, specifically image files (jpg, png) and txt files? If not using SN tools and functionality then using JS somehow. Did anyone ever successfully implemented this?
When you click Book Appointment on a Work Order, you get to choose one date and time. For this particular use case, when a Work Order is created we will create 12 appointments at the same time (medical appointments). Is there a way to allow multiple ...
I have an inbound action working well for new emails but the FWD is not working. I need a way to extract/parse the string in the line after a specific line: App Name. Here is the code I have that is working for NEW inbound actions but not FWD: creat...
I have tested the following scenario:- Updated a field that belongs to an incident e.g. resolved_at and can see the incident records returns a sys_updated_on value of when I performed this update- I then checked the extended [task] table, even though...
hello,I have a lifecycle event and in that event there is an activity in one activity set. In the activity a HR service will be triggered and under that HR service there will be a HR task generated. In that HR task, I need the subject person to sign ...
Hi, I would like to change the placeholder text in the 'Additional Comments' field. I have tried updating the out-of-the-box script for 'Modify Comments Label,' but it updates both the label and the placeholder. I only want to update the placeholder ...
