I'm looking for ideas on keeping the assigned to from approving their own changes. Whenever a change is created, the approval group is the ("approver: " + assigned group) that is tasked for that particular change. If the assigned to is a member of bo...
I need to auto-calculate bytes to a more readable unit (like KB, MB, GB, etc.) through a ServiceNow catalog item variable. I have 2 variable input and output. Utilizing script below, but when testing nothing is happening in the output variable.1st ...
Our management and user base wants to be able to insert inline images into Additional Comments and work notes and have them display correctly in the journal (Activity log). This is something that our previous system did well and which is missing in S...
I have a catalog item [sc_cat_item] and a variable [item_option_new] in it. I want to use that variable in a flow. How can I pass that variable to that flow?
Hi community,I have a requirement which is related to "Knowlegde Search" (kb_search) page. I want to know if it's possible to configure the left filter "Knowledge Search" to be always expanded as shown below: Thanks in advance for your help.Cheers
Bottom Line: I need to show the risk name and description in a drilldown list report where the main table is Control Test. Currently, I can't dot-walk it. Context: My requirement is to show a pie chart that has control test results. When the user cli...
How to add +7 days to the catalog variable based on RITM created date
With Predictive intelligence, if one is using Service operations workspace, the predicated values (classification) is showing on the form before submitting the form.Where as the same will not work in native UI. Only after submitting the form, the val...
Hi everyone, I have an issue about Live Agent connection between user and agent via phone. Scenario:A user uses Now Mobile to contact Live Agent to address the issue. At that time, from agent's side, there's at least 1 available agent. The problem ...
Our team created a form that has 5 integer columns that are supposed to add up to 100 and display in another integer column that displays that total. Each of the 5 individual integer columns have the following onChange client script: function onCha...
Hi,Email notification configured is getting triggered when P1 is raised. I want the SMS alert also to be triggered whenever P1 is raised. Please suggest
Hello Community, We have a catalog item which contains Multi-Row Variable Set. We are looking for an approach to hide the fields on the list view of MRVS and show on the form when Add button is clicked or dialogue box is opened up. We have used rich ...
Hi Experts,We have a requirement to add multiple users in email CC via inbound email action. Tried the below code, but not working. Please help me to overcome this requirement. Action Script as below:/* var ccUsers = ['u_business_sme', 'u_it_manag...
Hi: How can I stop Global Search from defaulting to XXX.service-now.com/now/sir/record/It should go to default classic UI. Thank you, Rita
When I start typing the search field the text responds in the application navigator and changes color. For example I type in Incident and it looks like this: I want to put that letter in the filter navigator menus in white.With the properties of the...
