Workpace Knowledge article, how to add secondary fields
Hi,I was asked to add certain fields under short description in Knowledge Articles (highlighted in attached picture), but I can't find where to add these. Does somebody know?-J
Forum Posts
Issue with "ask for approval" in flow designer
I have a flow that creates a sc task to an assignment group and the "Ask for approval" action rule has been set for anyone to approve who is part of the selected group ABC. The sc task is created with correct fields but the "assignment group" is miss...
Need to update record's based on selection made in catalog request
I have one table called "xyz". In this table there are three columns called configuration_item, key and valueconfiguration_item is a refernce field and it is referencing to cmdb_ci table.1 CI from cmdb_ci table can have multiple records under xyz tab...
How cancel a Playbook (sys_pd_context) via script.
Hello,Needing to cancel a Playbook (sys_pd_context) via script. Does anyone know the command or call to do so? Also, not sure if canceling the parent will cancel or close out all the child Activity Executions (sys_pd_activity_context). I found thi...
invalid update while creating new demand
When trying to create a demand from the demand table on the native view, there is an error which states "Invalid Update". Not quite sure what is causing this as there are no specifics on if it is a policy, business rule, or client script causing this...
Resolved! How to add reference qualifier for conditions field type for a variable based on the variable choose
I have a field of type conidtions where we can choose variables need to show limited values for that variables as options to choose so please help how to add reference qualifier for conditions field type for a variable based on the variable choosed
Database View not displaying records but shows Count
Hi , I am working on a database view joining the Assessment Metric result [asmt_metric_result] and Metric [asmt_metric] tables for creating report on survey responses submitted by users. The Database view list shows only one record but the count sho...
RITMとCHGの紐づけ
RITMとCHGの紐づけを考えております。① ベストプラクティス(一般的に利用されている方法)を教えてください。② RITM側でRITMを親、CHGを子とした場合に「Related Lists」で「Change Request -> Paren」を選択すると紐づけは可能となりますが、 RITM：CHC=1：1 となってしまいます。 RITM：CHC=1：n とする方法を教えて下さい。③ CHG側で親となるRITMを紐付ける、作成する方法を教えてください。 RITM上でボタンやアクションなど...
Resolved! How to clear select lookup box variable value?
Hello,I have the following two variables, reference and lookup select box. The variables are getting data from the same table: u_part_number On the "lookup select box", I am using Auto-Populate to fill in the Part Id variable. How to you clear Pa...
Knowledge Article in SOW: Need to add another field values to the kb_view, only for SOW Workspace .
Hello All,When agent tries to opens the KB Article in SOW we can see only some fields like Knowledge Base | KB Category, Read time, Last updated time, Number of views, average rating, Knowledge article content, revised by, article number and version...
Creating a Report on Cases
Hi All, I'm trying to create a report based on the following requirements but cant seem to find the options so appreciate some assistance pleaseCreate a report on CASESReport to be on a specific group/queueReport to show if an agent as rejected a CAS...
Resolved! Custom pop-up service portal widget configuration
Hello! I have developed a custom widget for our service portal that will display a pop-up dialog window advising a user that they need to fill out their email address (if it is blank within their profile). We utilize digest token SSO authentication,...
Simple List Widget displaying incorrect count
On the footer of my simple list widget, for specific users, the count of the records is off, and seems to be taking the number from the maximum entries number that's configured. As an admin, it displays correctly which is a bit puzzling. Can anyone s...
Resolved! List Collector display value does not match display_name
Hi I'm trying to figure out how one of our tables is workingI have a list collector set against cmdb_software_product_modelThe drop down shows only the name of the software without the manufacturerHowever, on the table name and display_name show the ...
Resolved! Scope requirement for applications to be published in the ServiceNow store
Hi, We developed an application in the Personal Developer Instance (PDI) which we downloaded to our vendor instance through source control. When I try to publish the app to our Application Repository, I get the error: You do not own the vendor prefix...