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Resolved! Jira Integration Help

Hello ,I am trying to integrate Jira and ServiceNow using Basic Authentication and for that the length of the token key generated from Jira is very large which is not accepting in the basic auth profile and it generates the error when I changed the l...

kusumgautam by Tera Contributor
  • 1188 Views
  • 4 replies
  • 0 helpfuls

Password length not increasing

Hii,After the recent changes made in API token Generation of Jira, the token length have increased which are not taking by the ServiceNow . It shows the error message as follows -  When I tried to increase the password length from default 255 to 2000...

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Shalika by Tera Expert
  • 1766 Views
  • 8 replies
  • 0 helpfuls

Notification URL modification

Has anyone modified the notification URL so that when clicking a notification, it redirects to Workspace view instead of the default Platform (Classic UI) view?    

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Why has my incident process flow reverted to default?

Hi all, I added a new field to the incident table, and for some reason the incident process flow has reverted to default styling and I'm unable to revert it to the custom one we had.Incident process flow:  Incident formatter:Incident UI Macro:<?xml v...

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ThomasGriff by Tera Contributor
  • 549 Views
  • 2 replies
  • 0 helpfuls

Third Party Risk Management - IRQ questions

Hello, I have a requirement to add a new Category and 4 additional questions to the IRQ questionnaire.  These questions are for information only and should not be factored into any calculation determining Risk Rating.  My question is how do I configu...

George56 by Tera Contributor
  • 1183 Views
  • 1 replies
  • 1 helpfuls

Resolved! Convert attachment to PDF

Is there a way to convert attachments to PDF format, specifically image  files (jpg, png) and txt files? If not using SN tools and functionality then using JS somehow. Did anyone ever successfully implemented this?