I have created an inbound email rule that will search any subject or email body for an incident number, and update the ticket accordingly. If it does not find an existing incident, it creates a new one. This functionality works whether a watermark is...
We are deriving the Caller's email address from the User record on to the Incident form. An envelope icon appears next to the field. When you click the icon, it open's the current user's email client (e.g. Outlook). We have also enabled the email cli...
Is it possible to utilize variables and their values in the approval summarizer screen? This is one of my most common requests from managers. "Why do I have to cilck on another screen to see the information I am going to approve?" I'd like to put as ...
Hi, I need to debug a business rule.I have written the following code inside the business rule by referring http://wiki.service-now.com/index.phptitle=Alert,_Info,_and_Error_Message_Scripts#Business_rule_and_other_general_use [... some code...] gs.a...
Hello, I've got a Wait for Condition on my workflow and I'm having some problems. I'm trying to check if my current sc_req_item has at least 1 attachment which will allow the workflow to continue. I'm querying the sys_attachment table looking for att...
Has anyone seen how to emulate the IN operator of a SQL where clause with addQuery() method? For example gr.addQuery('sys_id','IN','val1,val2,val3...');IN or IS ONE OF and NOT ONE OF are not explained here http://wiki.service-now.com/index.php?title=...
Hi everyone,I came up with a cute strategy to save a series of customizations into a single XML file, and several people around the office told me that it seemed pretty helpful, so I'm posting it here.Why use this method?-Save your customizations loc...
I am trying to setup our Email Notification to be based on a condition. For our Termination Request process, these are submitted on behalf of another employee and thus we wouldn't want an email notification being sent to that (soon-to-be-termed) empl...
Can I configure the out-of-box Emails notifications?1.- Change approved2.- Change rejected
Hello,I'm probably not the first to run into this, but I cannot find anything in the wiki, or here in the forums. Please help.I'm trying to create a 3-tiered categorization, but I cannot get it past the standard 2-tiers, using either dependent values...
We are trying to configure Email notifications that can be used for Email and SMS notifications, depending on the device selected or the device that the use subscribed to.Some questions we have are:1. What is the logic on the SMS alternate field, if ...
I am trying to do some client scripting, specificly making some fields manditory when you close an Incident. I found a sample script in the Wiki but it does not work. The reason it does not work is because sys_action.value returns bbddb6bbc0a81823adf...
I just wanted to know if anyone knew how to build a count down clock into the service-now and to be an option that can be seen on my homepage (where you can add graphs and other clocks using add content) I appreciate any feedback.thanks
Hi I have to create a business rule that runs after the user updates a ticket. Is there any way to open a new window and take the user to a url (say google)?I tried window.open(url) and it does not workAny ideas?
Hi All,I am hoping somebody can advise me on the best way to import Assignment Groups and their members into Service Now. I am wanting to populate workgroups using an Excel Spreadsheet. These are the fields I am wanting populated:NameManagerGroup Ema...
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