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Forum Posts

Automation of CMDB Attestations

Hi Team ,  can anyone please help me on this below requriment . CMDB Business Applications and Application Services need to be attested for accuracy every 12 months. This is currently done manually.The attestation is required when the date in the 'Co...

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nameisnani by Mega Sage
  • 753 Views
  • 5 replies
  • 0 helpfuls

How to hide sidebar from myprofile

I want to hide the side bar that come in my profile on ESC portal. Please check the image below. with custom changes i am able to hide it but want to check if there is any ootb solution using portal configuration to do that ? 

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ChanchalG by Tera Expert
  • 408 Views
  • 1 replies
  • 0 helpfuls

Custom URL redirects to Default URL after login

We're on Tokyo and I followed the following two articles:Custom URLs association to your instance (servicenow.com)Generate SP metadata for SAML/SSO custom URL installations (servicenow.com)Our SSO is Azure AD and we're using Domain Separation. When I...

How to disable SMS functionality

Hi Team  can anyone please help me on this request .  From the incident communication plan .  when we click on compose SMS option shouldn't be visible. How to do that can anyone please help me

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nameisnani by Mega Sage
  • 855 Views
  • 6 replies
  • 0 helpfuls

Resolved! Is it possible to find out how large (KB/MB/GB) a table is?

1. Is it possible to find out how large (KB/MB/GB) a table is?2. If so, can you also find out for a filtered table?So you would have a table with 500K record, know the size, filter the table to 200k recrods. Can you then scale it or display it correc...

Meloper by Kilo Sage
  • 2670 Views
  • 10 replies
  • 6 helpfuls

Resolved! Form section is not getting captured in the updated set

I am facing issue with the duplicate view on the form, I observed that there are 2 form sections, but scope is different for both, I tried to delete the one with global scope, but it is not getting captured in update set, instead the Form layout got ...

SanikaK by Tera Contributor
  • 944 Views
  • 1 replies
  • 1 helpfuls

Developer Forum

Hi Team,I have a requirement like this: We are booking passes one of our catalog item XYZ, in a week will allow to book 2 passes(ex: 2 users will allow to book passes) if 3rd user trying to book the pass on the same date system will not allow to book...

Jyothi76 by Tera Contributor
  • 394 Views
  • 1 replies
  • 0 helpfuls

Ability to lock a servicenow record for a user at a time

Hello All, I trying to achieve the below requirement for one of the custom table form in Servicenow. When a user opens the record form in the table,Then I want the system to lock the form for other users so that only 1 person can edit the form at a t...

mayank15 by Tera Contributor
  • 1039 Views
  • 1 replies
  • 0 helpfuls

Retry policies in scripted REST API

Hi, There is a retry policies configuration in integrationhub and ECC queue . But I need to configure the retry policy  and strategy in scripted REST API  and set interval and count and error message . Please help to achieve this .   Regards, Sagaya ...

Sagaya1 by Giga Expert
  • 2702 Views
  • 6 replies
  • 4 helpfuls

Resolved! Dot Walk value not visible in RITM

I have recently created a new Catalog Item where one of the field variables has dot walk configured for it. However after the catalog is submitted, the dot walk values are not visible/displayed in the RITM. Is there any way to get the value to be vis...

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Susan Goh by Tera Contributor
  • 1704 Views
  • 11 replies
  • 1 helpfuls

conditional rendering of UI macro

Have a flag on the form. It will be true if the Requester email id exists in sys user table. I am trying to display the information icon that is placed next to 'Requester email id' based on the value from the flag. If the flag is true display the inf...