Hello Team,I have a requirement where I need to compare the values of assigned to and updated by in an flow designer can you please help me with this query? Regards,Arundhati
How Expected Start field on change_task form is populated.
Hello,We are trying to do the Twilio ServiceNow integration and use On-Call Scheduling for Cases. We are able to integrate successfully and trigger the call. The issue we are facing is when User Responds with '1' (Accepts The case), the Case does not...
Hi All,Can anyone help me with the below query. when we are creating new delegate record, after clicking on ‘Save’, the page should redirect to the main delegate page in Service Portal.but it is just showing the pop up as Record Added. Attached ref...
Hello, Recently I was trying to modify the Overview tab in Incident records in the Service Operations workspace but was unable to get the UI Builder option. Steps I followed:1. Opened Service Operations Workspace2. Opened an incident3. Clicked on co...
Hello everyone,I’m working on a ServiceNow dashboard and I need to find a way to disable the functionality that opens lists when clicking on specific reports or sections (such as donut charts).Is there a way to prevent this behavior only for certain ...
Hi Everyone, I am creating custom workspace through UI Builder, on the landing page it asked me for Roles and i put Canvas_User and clicked on save, after saving the records i'm unable to see the roles and it is showing the roles as empty.Can anybody...
HelloThe "Desk" team will be using email alias ww.disdesk@gmail.com in ServiceNow. Which means anyone (not only customers) when sends an email to alias, will open a case in "Desk Queue" and when agent responds back to sender, they should be seeing sa...
Hi I am using a scripted flow variable to get the data for affected CI support groups.In the subsequent step I am trying to set a 'Ask for Approval' action to ask for approval from the support group, what do I need to select in the Record / Table / A...
Hi All,Recently in all our native form Activity section is getting displayed in a different format.we do not know what is changed recently or is there any other patch upgrade affected this. We would like to change it to the previous style. Can any on...
I am trying to fetch sc_task items from the table API for only one group but that is not able to filter the data. I tried https://api.XXXXXX.com/XXXXXX/service_now/api/now/table/sc_req_item?sysparm_display_value=true&sysparm_query=u_track_ag=Tech-AF ...
Hi, We created categories for customer service catalog.Granted all accesses needed to catalog items (SNC External user criteria)The widget on the portal is the ootb one, no customization.Portal CSM is linked to the csm catalog. User criteria diagnost...
ServiceNow catalog item form is automatically saving as draft without user submission (keeping the filled form idle for hours), is this an existing feature any KB or documents where I can find these details? Thankyou
I am getting this error while trying to train a solution for predictive intelligence. what would be the reason?
Hi Community, I am facing an issue where if one of the client script (calling script includes too) is running, then the records where MRVS is stored ['sc_multi_row_question_answer'] is dissapearing. Are there similar issues faced by anyone else, and...
