Hello all, I have created a BR to trigger an SLA when Priority changes from 4 to 3.But I also need to cancel another SLA that is getting attached for P3. But it's not working.Business Rule:Before Update on Incident Script:NOte:Actually, I want to can...
When we are attaching any file or image, it is stored in sys_attachment/ db_image table. I would like to know how we can read that file into third party system. If the files are encoded with base64, how we can convert them while trasferring to third...
Hi All, Can someone please help me change the the format of the below date from PST to CST format? Mon Feb 24 2025 05:17:41 GMT-0800 (PST) to Mon Feb 24 2025 05:17:41 GMT-0800 (CST or IST)I tried multiple options but it isn't working. As an example -...
Hello,In OOB ServiceNow Import functionality in workspace non-admin user not able to see the preview. Already given import_admin role to the user. After clicked on upload it should show preview of the all data but it's showing as belowPlease help me ...
I need to prevent users from being able to create new change tasks where type = type A, these tasks can only be created automatically when a Change Request is progressed to the Assess state.I have a before insert business rule that is running on th...
I want to display the record numbers that has the reference value selected.For example: When a "Key Matter Number" is selected, I want to display the record numbers in the Portal that have this Key Matter Number from the table record.In the table, th...
Hello Team,I have a requirement where if there is any external reference record attached to the related list of incident then assigned to field will be non mandatory for which i have written a piece of code over script include and and client script b...
I want to add background color to 'overall status' field in project workspace.The behaviour is working as expected on native UI but on workspace it is not working.I checked the OOB Client script, but could not help.Could anyone please help me out
Hi Team, I tried to auto-populate some of the fields from knowledge article in a catalog form variables Though its working, when i try to move the updateset to test instance, its not getting updated The article fields i am trying to autopopulate in m...
I want to be able to trigger an event that will sent a notification - this I can do, however getting the parm1 value correct so it sends to the correct person, not so much. So on the alm_asset table I have a field that I added called u_responsible_of...
How can we add columns to the top of the CSM/FSM Workspace for a record? Please see the attached file. Thank you
Hi ServiceNow Experts, just need some help on Service Portal please. So this is how it is currently looks like - And what I want to happen is to but a box on the first three icons and then change the color of the fourth one to black.
Day - 5 ServiceNow Interview Questions - 5What is the import set in ServiceNow and explain?Ans) ---> Import sets enable administrators to import data from various data sources, and then map that data into ServiceNow tables. The import sets table acts...
Day - 1 ServiceNow Interview Questions - 1How many ways Incident record can be created/inserted in ServiceNow?Ans) Multiple ways we can create Incident record.1)Manual2) Record Producers3)Employee Self Service4)Inbound email actions5)Importing an XML...
How can we add columns at the top of the CSM/FSM Workspace, for a record?See attached. Thank you!Su
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