Hi, In my organization, under new hire lifecycle case ,once the user accepted the offer HR will send the email from Lifecycle ticket to one of the manager to confirm the transfer date or start date. Once he confirms then they will send the welcome no...
I am trying to use the "Microsoft Active Directory v2 Spoke" in Flow Designer to add/remove people from AD groups. On my Catalog Item, I have a List Collector field where they can select all the groups that they want to be added to/removed from. I ...
Hello Community, When the request is created from the case in workspace/native UI, then the state of the case should not move back to New. How to prevent this. Requirement : when state of existing request is moved to work in progress then state of c...
I have added the attached donut report (group by Created field) in SOW homepage overview section by modifying 'SowIncidentLandingPageUtils' script include and using the OOB EVAM definition 'Service desk incident'. The report shows up fine but on clic...
Hello, I'm trying to validate the email body of a notification through ATF using the validate outbound email/validate outbound email generated by notification test steps.The contents from the preview email of a notification are matching to that of th...
I've a custom table in which I can create a new field. The purpose of this field will be to store regex expression. Then in the code I wish to use the following:var toMatch = "someValue"; var myAnswer = false; var gr = new GlideRecord('my_custom_tabl...
Hi Team, I am working on Integration between servicenow and third party. Currently working on attachment part. I using scripted Rest API to create incident in servicenow. Third party is sending the JSON payload based on that incident is getting creat...
Hi All, I am working on the Visa integration, I am trying to test the "Create Case from Transaction" action Giving the "ROL Transaction ID" as 54339IK (Transaction ID). But getting an error like" Error: Error (Process Automation.a1211acd2b392a9053b1f...
In a domain-separated environment, when selecting a domain using the domain picker, there's a "Recent Selections" section that shows previously selected domains. I want to clear these recent selections .I created a business rule on the sys_ui_recent_...
I am trying to add a comment on incident update through BR when incident has a tag, but it does not work for me. I tried to put other condition and it worked. What worked -BR is before and on update.Filter condition: caller is Fred LuddyScript:(funct...
Hello,I'm working on integrating a custom survey/feedback mechanism into my virtual agent and would like to modify the out-of-the-box (OOB) survey format. Is it possible to customize the feedback experience and structure?OOB survey :Expected : Is thi...
Getting error message:OAuth flow failed. Verify the configurations and try again. Error detail:invalid_request, Missing parameters: access_tokencreated application registry with client id provided by SF and grant type as SAML2 bearerwhen clicking on ...
As shown in the screenshot when rejecting a change a comment is forced.But when rejecting from this view it is bypassedCan anyone help how I can get the field to be filled in?
Hi, I am trying to achieve the following: Field A (Country): INDIA Field B (Location): Pune Field C (Asset Tag): GM110022 Concatenated Field: IN_Pune_GM110022 I know the calculated field type can give me "INDIA_Pune_GM110022", however, I want o...
Hi, Is there a way to display an attachment counter or a true/false for Incidents on the list view navigation on a workspace? The requirement is an indication for fulfillers to be able to understand if an incident has an attachment This was possi...
