Hi, I have created 4 new Catalog variables Requested for User, Office Phone, Alternate Phone, Catalog Owner to the existing form. I have created catalog client script and script include for these variables (onLoad catalog client script and onChange ...
How is workspace access managed in SN? Is it by role? I ask because our team owns a custom workspace and they have asked me if we need a specific role for our agents to use it because we're trying to crackdown on cost/license use. The idea is to gran...
Hi all, My team is using ServiceNow agile development 2.0, but we need guidance on the metrics, how can we see the metrics? are we missing any step to configure the reports?
Hi all, My team is using ServiceNow agile development 2.0, but we need guidance on the metrics, how can we see the metrics?
There is a challending requirement on Case table. Through API we are getting datetime value to a custom field - 'Promised Resolution Date', Now SLA should should set it hours based on this field once the time is up SLA needs to breached. Any ideas, o...
Hello All, I have added new records in a Table in Dev Instance of SN. I need to move the changes to Test Instance. I see my update set is empty. Do I need to export the XML for the Records to be imported to Test Instance for them to appear in Table i...
I have created three choice include none, All my choices work as expected but when i choose choice 1 to None it fail to hide the filed and same for choice 2 and 3 as well kindly need clarity on this. function onChange(control, oldValue, newValue, is...
Hi team , I added the ITOM add-ins in my own instance and I try to use the service mapping function from my instance，it report me the error " Service Mapping is not supported for non-leaf domains."Can i have your help to guide me how to fix the issue...
Hi everyone. I am trying to create a dashboard, I have two tabs, and simple list is on both (source table is on both). On the first tab I have a date filter and on the second tab I have 5 filter components (one data and four multi-select).But these f...
I have a scheduled script that generates files in .txt format. I need help to get all these .txt files and zip them, because I will later send this zipped file.I need help to set up this script
Hi Everyone, I want to add a schedule in the flow designer for my catalog item. In the workflow we had a functionality to add a schedule section based on 8-5 x weekdays .I am aware that in flow desinger we can add stages but it will be a generic time...
Hi Developers, I want the Complete button to visible on problem form when problem ticket completes 45 days from the time it was resolved. Problem Resolved Date & Time comes under the field name FIX (fix_at).I have looked the U...
I have a form that contains a Lookup Select Box type question. The form needs to be submitted for every room record in cmn_location table. I can select a data pill for line text questions, but not for lookup select box.I want the select box to be set...
Hi, I need to assign user randomly in assigned to field. Ex - There are three user A, B and C and when user A and B is having 2 task assigned on their name then another task should be assigned to user C. Assignment should be based on user who is hav...
I want to submit request for multiple users using also request for but I also want to update email, employee number and PUBEDU Id for all the users selected in "Also request for" field on the form and also on the RITM. Please suggest
