I have created a Business Rule , run after update and delete. In advance section I have created one script, from that script I am able to return incident fields but I also need which fields are updated and once deleted I need incident Id. I have ad...
Good morning & Happy New Year to All, We are seeking experienced Senior ServiceNow Developers to join our team for a government project on a full time basis. Applicants must reside in the United States and hold an active Secret Clearance or higher. T...
I have a need to build a dynamic table that will show up on a Catalog item.I have a table that is used to populate the table. I was looking at some information out on the web and found that this could be done, but not having any luck getting it to p...
Requirement:If it does not find either of the field1 or field2 then the record is ignored. This is due to the way that the scripts are executed for the individual column, each with their own "ignore" when the column contains an empty value, but the ...
1.Write down the script to find out the Count of Active incidents & group them by category. // Create a new GlideAggregate object for the 'incident' table var count = new GlideAggregate('incident'); // Add an active query to include only active recor...
I have a use case where I am told to get the last comment added by an agent when rejecting the change requestI tried to use the below method using an email script but it doesn't fit my exact requirements - (function runMailScript(current, template, e...
Hi guys, Can someone please shed light on the best way to insert the most recent 'Additional comment' into a e-mail notification. We have just inserted ${comments} in our 'Incident commented' e-mail notification as there was a request for users to ...
Hi,I have an email notification that should send an email to assigned to whenever a new additional comment is inserted.How can I get only the last comment + how can I get only the comment without date, the sender, etc. This is what I have in my email...
Hello, I have a notification which notifies user once addditional comments are changed, however, probably by default, it shows always last three comments in the e-mail, I need to set this up for the last comment only. Please see below boy of my e-mai...
Hi , i have a notification that with below code :Short description: ${short_description}Item: ${cat_item} Click here to view request item: ${URI_REF}${mail_script:attach_links}Comments:${comments}I am not able to understand why it is printing all ...
Hi all, @shloke04 Additional comments and work notes are updating last 3 messages in the email notification instead of last one. We have issue with the only one instance but the same development is available in the both instances(Test & other non- p...
I know that there is a setting in service now where I can change it from 3 to 1 in journal entry. But I don't want to do that. Also I have tried to write a mail script with all the examples available in community but that didn't work as well. Every t...
HI There, in catalog form based on choice field i need to restrcit the data in the referecne field based on choice field. i written this script but it's not working any one help me what change i need to do in the code. script include----------------...
I was struggling to remove the (i) icon recently on catalog item form on ESC portal. I found some older articles but this was not working as expected so I dived into CSS and found a solution. Some of you might find it helpful so I post it here as ans...
I am looking to replace our inbound email actions with Inbound email Flows. We have about 30+ currently running against every inbound email that I am hoping to replace and was wondering if anyone has made this move. If so, have you run into any issue...
