Can anyone tell what is Change Registration Model? How it works and features..
Can anyone tell what is Change Registration Model? How it works and features..
Forum Posts
Difficulty Grouping Data by "Actual Value" Field in Performance Analytics Pie Chart
Hi, I'm having trouble grouping data from the asmt_metric_result table in Performance Analytics. I want to create a pie chart that groups by the "actual value" field, but I'm unable to do so. I've followed the instructions in the documentation linked...
What roles are needed to configure CSDM and relationships
Hello ! I want to allow Architecture team to build CSDM framework , I do not want to give them admin role, what role to give them so that they can create the framework ?
Does anyone know from where label.notify is being triggered?
On http://wiki.servicenow.com/index.php?title=Baseline_Email_Notifications you'll come across a notification named "Change Notification".Name: Change Notification Type: EMAILDescription: Notification of a change in the fields label in a form.Event: l...
How to add a user in a group from a reference field and remove once the request is closed?
Hi Experts,I have a requirement where i want to add a user in a group from a reference field and remove the same user from that group once that request is closed.I'm trying it using a BR as below:var grMemberCheck = new GlideRecord('sys_user_grmember...
Enforce password expiry for local user
Hi all I need to enforce password expire for local user. I searched for a solution in communty. I was expecting a parameter or a sys_properties to configure instead I only found a suggestion for customization. You can confirm that there is no other w...
Resolved! Forward an inbound email during certain hours
We have a group that receives tasks via email only. They will not be available during certain times and have an external contractor handling work during that time. The external contractor will not be using ServiceNow. We would like to have inbound e...
Can I create single a report on the below requirement
How can i create a single report :total incidents logged for each priority & "Closed+Resolved" incident count for each priority in a particular time frame.
Copy HTML script into a variable
Hello SN experts, I'm reaching out for assistance or if you can guide me, I need to copy the HTML of an email to an HTML variable as this needs to be visible for the agents in the same format. I know that this is possible through the classic way (inb...
Views of Incident not visible to a standard (snc_internal) user
I can see some views for "Incident" when logged in as an Admin. When I log in as a user with the "snc_internal" role, I am not able to see the views option for Incidents. Can only the "Admin" see the "Views" option?
Need help with Flow variable script
Hello All, I have a requirement to set assignment group and State of HR case based on the Effective Date variable on the record producer. However, this is not working. Can someone please advise?I am trying to do this via flow (snapshot below). When i...
Clickable card in workspace UI builder
Hi all, I need help in configuring Clickable card in workspace like below, On clicking it should open URL from Platform view. Workspace and UI builder Clickable card in workspace UI builder @Ankur Bawiskar @Brad Tilton @Community Alums
REST API - Find the current primary on-call person for a given group?
Is it possible to get the current primary on-call person for a given group using the REST API? If so, which table(s) would I need to use?
Whats wrong with below code?
Hello All, Whats wrong with below code? I have included this in a flow variable. I am selecting Effective date as Mar 4, 2024. However the datediff is not being calculated correctly. Included a screenshot of logs as well. var triggerRecordSysId = fd_...
Resolved! Show incident only when no parent UR
hi,i want to filter an incident out of a list if the incident has a parent universal request.how do i do that in script?many thanks.
