Hi, I'm having trouble grouping data from the asmt_metric_result table in Performance Analytics. I want to create a pie chart that groups by the "actual value" field, but I'm unable to do so. I've followed the instructions in the documentation linked...
Hello ! I want to allow Architecture team to build CSDM framework , I do not want to give them admin role, what role to give them so that they can create the framework ?
On http://wiki.servicenow.com/index.php?title=Baseline_Email_Notifications you'll come across a notification named "Change Notification".Name: Change Notification Type: EMAILDescription: Notification of a change in the fields label in a form.Event: l...
Hi Experts,I have a requirement where i want to add a user in a group from a reference field and remove the same user from that group once that request is closed.I'm trying it using a BR as below:var grMemberCheck = new GlideRecord('sys_user_grmember...
Hi all I need to enforce password expire for local user. I searched for a solution in communty. I was expecting a parameter or a sys_properties to configure instead I only found a suggestion for customization. You can confirm that there is no other w...
We have a group that receives tasks via email only. They will not be available during certain times and have an external contractor handling work during that time. The external contractor will not be using ServiceNow. We would like to have inbound e...
How can i create a single report :total incidents logged for each priority & "Closed+Resolved" incident count for each priority in a particular time frame.
Hello SN experts, I'm reaching out for assistance or if you can guide me, I need to copy the HTML of an email to an HTML variable as this needs to be visible for the agents in the same format. I know that this is possible through the classic way (inb...
I can see some views for "Incident" when logged in as an Admin. When I log in as a user with the "snc_internal" role, I am not able to see the views option for Incidents. Can only the "Admin" see the "Views" option?
Hello All, I have a requirement to set assignment group and State of HR case based on the Effective Date variable on the record producer. However, this is not working. Can someone please advise?I am trying to do this via flow (snapshot below). When i...
Hi all, I need help in configuring Clickable card in workspace like below, On clicking it should open URL from Platform view. Workspace and UI builder Clickable card in workspace UI builder @Ankur Bawiskar @Brad Tilton @Community Alums
Is it possible to get the current primary on-call person for a given group using the REST API? If so, which table(s) would I need to use?
Hello All, Whats wrong with below code? I have included this in a flow variable. I am selecting Effective date as Mar 4, 2024. However the datediff is not being calculated correctly. Included a screenshot of logs as well. var triggerRecordSysId = fd_...
hi,i want to filter an incident out of a list if the incident has a parent universal request.how do i do that in script?many thanks.
Hi, I have a workflow where it needs to be approved by one group, then I want to add some comments to the RITM via a script, then have another approval by a different group. However when I tried using the 'Approval - Group' activity for both groups i...
