We have many teams that use SN Incidents to assist users not only Service Desk. So I am tring to set the assignment group to differnt groups based on one varialbe which is "Issue related to" what the user selects would depend on which assignment grou...
When we manually renew the "Access Token" I am only getting the "Access Token" renewed. My understanding is that both "Access Token", "Refresh Token" are to be renewed. Because of not having "Refresh Token" we have to manually renew "Access Token" as...
Hello Community, I have SSO setup with Azure AD. When a User from AD try logging in to instance it is working fine redirecting to Microsoft login page.What set up need to be done for Non AD users to redirect them to "https://instanceID.service-now.co...
Hi everyone,I'm trying to use GlideAjax in a Catalog Client Script to populate the Brand field based on the selected Category. I created a Script Include extending AbstractAjaxProcessor with a method called getBrandsByCategory. However, the client sc...
Hello All, This issue is only related to SOW. Default view, SOW view of incident works but just not on Service Operation Workspace. Issue: When agent types initial of name and click on magnifying glass of caller field on incident, it shows all the re...
What is the best practice other than using current.update() in script workflow Activity .
Hi Team , can anyone please help me on this requriment The ARC Assessment needs to be completed by the person who manages the Business Application every 12 Months - The intension of this request is to set up a way of reminding the Manager of the Bu...
I have created a custom theme using the theme builder. I need to apply this theme to only one group, the 'TEST Group'. How can we achieve this?
I want to create an Oauth entity to provide following accesses to a third party (and no other accesses:- GET http method access to sc_cat_item and sys_user- POST http method access to sc_req_itemI've dabbled around ACLs, added role with above accesse...
Hi , I want to increase the length of this pop-up. How can I configure it?
Hi, I already created an email template and already have flow for this. can I ask how I will implement the email notification for the requestor? Email Acknowledgment- the requestor gets email notification upon ticket submission (State Open)- the assi...
As documented in this KB ServiceNow supports notifications to be sent as SMSs How to setup a SMS Email Notification in ServiceNow - Support and Troubleshooting I wanted to confirm if ServiceNow will support similar functionality where in replies sent...
Hello,I have written an OnSubmit Catalog Client Script to print an info message. In the catalog, I have made the attachment mandatory. However, whenever I try to submit without attaching a file, the info message from the script gets triggered. This i...
Hello!I have a requirement to populate the timezone field in the Users table from the timezone field in the Location table.However, the client does not use the Location reference field in the Users table. They created a text field and want to use thi...
Curious if there is a way to achieve this. I have a script which is manually creating a REQ and RITM records, as well as assigning the cat_item to the RITM record. The actual flow itself appears to work successfully and a SCTASK is generated as expe...
