Bell icon is missing in the banner menu (header) that should show notifications..

Aki18 · ‎08-25-2022

There should be the "Bell" icon on the header of the instance as below:

However, in my Rome instance, the icon is missing even though "Allow Notifications" is set to true...

Please advise me on how to make it shown at the top right of the header.

Best Regards,

Aki

Yousaf · ‎08-26-2022

HI Aki,

I believe this is some kind of bug Can you please try to logout and login again?
because I don't seem to find any property associated to that icon for turning on/off

and make sure you are in workspace not in native UI

***Mark Correct or Helpful if it helps.***

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Aki18 · ‎08-26-2022

Hi Sandeep,

Thank you for your comment, but what kind of settings exactly required for the bell icon to show up? I think Agent Workspace is working and Notification is set to true, but still the icon is missing...

Soumya Ranjan S · ‎09-07-2022

Hi, Is the bell icon is available in san digeo version?

Soumya Ranjan S · ‎09-07-2022

If ,yes then how it visible in header?

Aki18 · ‎09-08-2022

I think it's visible by default for "Next Experience UI" which is available in San Diego and later version.

However, for "UI16", the icon is only visible in Agent Workspace as mentioned above.