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Resolved! Field Type: Two Line Text Area - How do I create?

I'm working on a new table I just created. I need to add a field for a venue street address. On the Locations table [cmn_location] there is a field with a type of "Two Line Text Area." However, when I attempt to create this same field on my new table...

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sdtimb by Giga Expert
  • 6757 Views
  • 7 replies
  • 3 helpfuls

Resolved! how to print all the child incidents numbers.

i want to print all the child incidents numbers of a particular incident.i tried this below code and its not working as expected.var inc=new GlideRecord('incident');inc.addQuery('parent_incident' , 'INC0010030');inc.query();while(inc.next()){gs.print...

unable to update record through record producer

Hi All,I'm using below code to insert or update existing record trough record producer , but its not working as expcted .either not created or not updating also please help me on this.* i checked few community posts which were not helpd ...kindly elp...

Swati k1 by Tera Contributor
  • 604 Views
  • 2 replies
  • 0 helpfuls

Service Catalog and Service Request SLA advice

   We are trying to plan our configuration of the Service Catalog for the ongoing future.  Based on this I have some questions on how to best configure our needs                 We recently implemented phase one of our service catalog.  In this phase...

Tom Barnard by Tera Contributor
  • 5973 Views
  • 1 replies
  • 4 helpfuls

Approval configuration in Problem module

Hi All, I have a requirement like, need to configure approvals for Problem ticket. When ever ticket moved to review state(custom state)  approval should trigger to assignment group of ticket and one more quality group.. how can we achieve this ? Does...

Vijaykumar K by Tera Contributor
  • 1415 Views
  • 7 replies
  • 3 helpfuls

Before 'Query' Business rule

Hello, I have created a below 'Before-Query' business rule on Task table to restrict visible access to users with custom role where users with custom role will see only records that are assigned to one of their groups.  But, I want to have an encoded...

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Ben42 by Tera Contributor
  • 1324 Views
  • 5 replies
  • 0 helpfuls

Onsubmit client script not working in Service Portal

Hi,Client Script onsubmit is not working in service portal and its working fine in CMS view. function onSubmit() {//Type appropriate comment here, and begin script belowvar today = new Date();var domain = g_form.getValue('domain');var mrvs = g_form.g...

reddy8055 by Tera Contributor
  • 1141 Views
  • 9 replies
  • 0 helpfuls

Resolved! How to create new state on problem.task table

Hi All, I need to create a new state for problem task. Although I added the choice list but those are not reflected when I select State drop-down list. I heard that similar to changestate handler we have configure for problem as well. Can any some he...

Vijaykumar K by Tera Contributor
  • 2768 Views
  • 6 replies
  • 1 helpfuls

Resolved! Transform Map Event

Hello All,I am confused in transform map event can anyone please guide me on  transform event in simple word .Thank You.

Sagar_pawar by Tera Contributor
  • 1520 Views
  • 2 replies
  • 1 helpfuls