Resolved! How to remove white space from the widget
Unable to remove extra space from widget text. Its happening for only few items which is having (/()).If anyone knows the it please help me. OOB Widget Name : Recent & Popular items
Forum Posts
Resolved! How to hide the 'Activity'
How do I hide the part mark in Red for specific users? I prefer doing that using ACL but if it is not possible so client script will do the job as well Thx
Resolved! Use of function calling within a Business rule
Dear All, Below is the screenshot of the OOTB BR - mark_closed on incident table. Can someone explain the need of invoking a function which is contained in the BR itself? Can this function setClosureFields() be accessed from some other tools? Is th...
Resolved! Move parent table fields to extended table
I have taken over an instance where 100+ custom fields have been added to an OOB table. I would prefer NOT maintaining all of that in the OOB table and want to extend that table and move those custom fields to only reside on the extended table. How...
Resolved! Calculated V Function Field
Hi I have created a table with 3 Decimal columns. I want to have a field that just sums the 3 columns together and displays that total in the default view for the record. Nothing complex in that I would have thought. However I cant get it to work us...
Resolved! Need help on scripting to search for an object in array
Hi, My requirement is to check with the req_for sys id is available in all the objects element received. With below script i am able to get the get the array and objects, now i need to search if the sys id is available in the all the objects if it...
Resolved! how to allow non-logged in users to download attachments on the service portal
Hi guys I would like to allow users who are not logged in to download attachments from the service portal. Even leaving the page and the widget "Ticket Attachments" public and releasing the read ACL from [sys_attachment] it is not possible to downloa...
Execute bash Script on midserver itself and updates the workflow
Hello Community, I am trying to execute the bash script on the midserver itself not on any target host from midserver, captures the output to activity and use as input to workflow execution (Orchestration). How to accomplish this ?. Is there any defa...
Resolved! Add the original email message as attachment to incident record
Hi EveryoneI have a need for having the original, untouched email message from the inbound email action added as .msg or .eml to the inserted incident record.I already searched the community but only found a way to add a HTML file to the record with ...
Resolved! Convert Date() to Date field type
I am making a scheduled job to automate our Sprint creation. I am trying to populate a Start Date and an End Date (date-type fields without time). I have found that getByFormat('MM-dd-yyyy') using new GlideDate() allows me to insert the date. However...
Need help getting data from location table to Catalog item
We are looking for some help with the Service Catalog and routing Catalog Tasks to groups. I have Fields that were put on the Location table and trying to pull them into the Catalog Items. We have been told we can only dotwalk 1 level on getting thes...
Resolved! Does wf_activity table contains all activities from all workflows?
Does wf_activity table contains all activities from all workflows?.Is it only stores activities of workflows executing in current context or it contains activities from all workflow contexts.
Resolved! Restrict non admin users to see user form default view
Hi All, I am trying to restrict the non admin users to see the users form default view. There has been reported instances when the ITIL users are able to access their profile by navigating My Profile. Initially their profile shown in self service vie...
How to get the parent table name of a record in a child table?
Hi, how would I get the parent table name of a record? For example, cmdb_ci_netgear table extends cmdb_ci_hardware table. The code looks as follows: var ci = new GlideRecord('cmdb_ci_hardware'); ci.get('123456789'); //looking for a specific sys_id in...
Loop through a variable in MRVS to check the condition
I have a variable in a form within multi row variable set. The variable is a YES/NO field. I wanted to check for every row added the if at any row "no" is selected on the variable the form should not be submitted