Can anyone share any best practices, do's / dont's specifically related to customizing / extending the walk-up application? Above and beyond standard BPs and specific to Walk-up. Specifically I am referring to as things relate to branding, possible p...
HI, We have a scenario where an email that was sent to the service now is updating the wrong record.I see logs as Skipping script 'Upsert Pricing Queries -New', email is type 'reply', which does not match Inbound Email Action's type 'new' I also find...
I am trying to pre-filter a slushbucket on a m2m related list when an EDIT button is clicked. I added the code below to the Edit UI Action which is passing the query to URL, but no filtering is being executed. Anyone knows why, or has any recommendat...
I have written below background script to check how many records are returned but everytime it is returning count.In the below script this record has no photo attached so it should return row count as 1 but it is not showing any result. var user = ne...
Hello Everyone,I have a requirement where i need to create a Section in Record Producer:Section name is Company1) Department 12) Department 23) Department 34) Department 4
I have a client script that needs to add an message if all the four fields on case is empty and State is changed to close complete. The script is belowfunction onChange(control, oldValue, newValue, isLoading, isTemplate) {if (isLoading || newValue ==...
Is there a separate process for using the Servicenow Extension in VS Code with an instance that has SSO and 2FA on it? We use SSO on all our instances, so each user has a login to dev, test, and prod. I am not sure if the VS Code Extension could supp...
Hi, For importing a data into a ServiceNow tables, Our customer wants to send a zip file that contains spreadsheet via email instead of just sending a spreadsheet. Doed ServiceNow unzip the file and reads the spreadsheet, and transforms the data? If ...
I am working with a SN developer instance. In Vulnerability Response module, I made a new Vulnerability Calculator with two rules to recalculate and update some fields.To test it, I press the "Reapply calculator" button, it asks for confirmation and ...
Hello All, I created two roles: customapp.admin and customapp.developer. When enabling Application administration checkbox, i get error saying "logged in user must have 'Application Administrator' role. I did assign myself with customapp.admin role ...
Hi,I have a requirement to populate a variable in drop down list in catalog item based on other variable features. Scenario-need to show computer model in model variable. But based on users company I need to show only few model from available list.E...
Hello All,In the Service Portal, should all href links be underlined with dark blue font when mousing over on the href links?I am new to the portal could you please help me with the service portal logicThanks
Hi,I am trying to make a client script with the condition View == self_service and if true I want to set the state to Active. Here's my code but it is not working. Do you have any other way to meet what I am trying to do?function onLoad() { //Typ...
Hello,can someone please help me to setup Entity filter using a Script include?I'm trying to create an entity filter for Project table (pm_project) based on values from Project task table (pm_project_task) related to the Project. Values are 'Short De...
In the sys_user table th roles-- > itil roles.how to do this?
| User | Count |
|---|---|
| 133 | |
| 120 | |
| 57 | |
| 47 | |
| 36 |
