Currently client is having ServiceNow instance URL as https://clientA.service-now.com/, it has to be updated to https://clientB.service-now.com/. What is the process for that? Do we need to raise any request to ServiceNow through HI portal or we can ...
Hello Everyone,I am trying to install slack spoke in order to test it on my PDI but I cannot find a way to install it.I have activated the ServiceNow IntegrationHub Installer and ServiceNow IntegrationHub Standard Pack Installer. If I go to the store...
I'm trying to create an ATF that will automatically open a dashboard e.g Under the 'Application Portfolio Management' application menu in the application navigator, I'm wanting to open the 'Dashboard' module. However, as I apply this as an ATF test s...
If the variable 'v_ci_service_all_business_units' is Yes, auto populate all the active business unit names from 'u_business_unit' table to the catalogue variable 'v_ci_dependent_business_units' which is a list collector on the catalogue form. I was a...
Hi Forum, Thanks in advance for helping me. I have some requirement, we have some custom table with one custom number field, so would like to generate a unique number for this field based on the other reference field value, on the reference field we ...
Hi Experts, We have a requirement to generate the csv feed file based on the values provided by the End user on the catalog item.This excel file should be sent to other system.Would require experts help with regards to solution. Thanks, Jay
Whenever we are recoving some email from our 3rd party company the email is getting recived-ignored and getting error string in emaxil as "Email ignored by 'Ignore header' filter" please suggest how to resolve this
Hello all,I have a requirement where in if a user selects a particular category, a message with a HTML link should pop up below this category field.I tried using the showfieldmsg() but that does not add the HTML link.I have used the addinfomessage()...
Hi,When dealer creates a case (state =new) when added an attachment , the state changes to open (as it assumes the attachment is reply from dealer). But the issue is that the assigned to is still empty ,, so the changes need not to be changed to open...
HiI am loading data to a table(name: OLA score) using Transform map.OLA score table has a dot walked field in its list view called "Function name" which is a reference field.When I try to map using mapping assist, the "function name" field doesn't sh...
Dear all,I have an issue when creating a request record and RITM when using sn_sc.CartJS()var cart = new sn_sc.CartJS();var newItem = cart.addToCart({"sysparm_id": "017594ae0ff25b00a919f68ce1050e04","sysparm_quantity": "1","sysparm_requested_for": "a...
We have requirement, when we RITM state changes to Close Complete/Incomplete/skipped the its related service catalog task should also close. For that i wrote the below business rule but is is not working, can someone please assist? var gr = new Gli...
Hi, It looks like the values stored in a flow are static which is causing my flow to not execute as intended. What i'm looking to achieve is the generation of sc_task records dependent on the state value. I.e. in the scenario below, find the record i...
I have a script that is looking for users who have been granted an ITIL licence for more than 45 days, but have either not logged in for 45 days, or have never logged in. There are a couple of exceptions to cater for, but users satisfying these cond...
We need to insert a record in a table through a workflow. While using Glide Record, the record is getting inserted, but the 'created by' field is getting set to the person triggering the workflow. We need to set the 'created by' field as a service ac...
