I am writing a script include.I am trying to add the Address of the user who created the request. How do I add the sys_created_by or sys_id email of the person who created the request? if(current.getValue('u_drop_off') == '1' { var dropOff = gs.g...
Hello, I am working on a custom scoped app and using UI Builder. I am trying to show a drop down list column with values from a reference field. The use will choose a specific value from this Drop down list which I will need to access and save it i...
Hello All,I have an order guide, it has three catalog items attached based on the rule basesWhen I select all three catalog items and submitted the order guide, three RITMs are generated but the workflow is attached to only one RITM and the rest of t...
I have created a variable under catalog items which is referencing sys_user table, my task is to create a filter to display active members of a particular group.
Hi Experts,I'm trying to add custom form on service portal using Form widget which is available OOB. But after adding table it is throwing message "No elements to display". Can anyone help on this. ThanksArunkumar
For Service Operations workspace list view, when selecting Requests, catalog tasks, or tasks in the left pane and then selecting the new button. It brings up a form to create a record on that base table. We would like to route the analyst to the ser...
Hello all,I want to find the difference between the incident creation date and the updation date. I am getting proper output using glideajax but now I want to achieve the same functionality using g_scratchpad. I have written code for that but am not ...
Hello All,I am new in ServiceNow Development can anyone please guide me on how to check the difference between the two dates?my requirement is I want to find the difference between the date of creation of the incident and the date of updation of the ...
Hi, I am trying to fetch a field value from all the records returned on Lookup Records in Flow Designer, what is the best way to do this? Is it possible to have this field on the data pill picker, so I can use it on an email notification? Thanks a lo...
During testing out my Virtual Agent API integrationIn the INBOUND Rest Endpoint https://<instance-url>/api/sn_va_as_service/bot/integrationi'm passing the sample body as { "requestId": "asd2423-sda23-qwe23-we24", "action": "START_CONVERSATION",...
hello experts !! need help in Agent workspace for CSM in the playbook of complaint cases I want to remove triage stage. so I want to directly go from intake to research stage I went to process automation designer and picked the current implemented pr...
Hi,I have to create one content block for dashboard which has two dropdowns.One will be campaign, which are basically tasks. so thing is that, for each tasks there are some assessments which are assigned to different persons from different department...
Currently, submit button can be clicked mutliple times which results in creating multiple cases. Need to make it clickable once at a time. Please suggest. Thanks in Advance.... HTML code:</div><div class="col-md-3 button-vertical-center" ><!--<div cl...
A new field needs to be created. Field type is numeric and Field length is 20Problem:created a new dictionary entry with field type long. In the form view after adding 20 characters it is somehow changing to different number(9223372036854775807). The...
Hi All, I am trying below onsubmit client script , when the functions(verifystartdate(response) and verifyenddate(response)) inside onsubmit return false , i want onsubmit function to return false so that the form is prevented from updating or commit...
