Best Approach for Migrating RITM Data to CSM Case -Moving from ITSM to CSM

[Kashmira Surana]

Hello Everyone,

We have a requirement to migrate RITM data to the CSM Case form, including the mapping of variables from the RITM to the Case in the variable editor section. Additionally, we need an efficient way to align the stages and states during the migration.

We would greatly appreciate any insights or best practices on achieving this functionality. If anyone has experience with a similar implementation or suggestions on the best approach, your guidance would be highly valued.

Looking forward to your thoughts.

Thank you.

[Ankur Bawiskar]

@Kashmira Surana 

Service catalog and CSM  both serve different purposes.

You need to understand the relationship structure as well for both

don't migrate existing catalog items to CSM

sharing few links

CSM integration with Request Management 

CSM and Request Management assignments best practices 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Community Alums]

Hi @Kashmira Surana ,

The best approach and practice is in this Whitepaper :

https://nowlearning.servicenow.com/nowcreate?id=nc_asset&asset_id=91e260aa87eee9905aa9ca2d0ebb35ac