Are users added in the watch list allowed to leave comment and also edit/delete uploaded files?
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02-20-2025 09:00 PM
Are users(with no admin or any special roles) added in the watch list allowed to leave comment and also edit/delete uploaded files?
Or it is not allowed?
I found that it seems to be allowed on the system, even those users are with no paid license.
Is this a system bug?
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02-20-2025 09:39 PM
Hello,
in out-of-box solution a simple answer is no, they are not allowed.
Check official ServiceNow documentation: Add users to a watch list
Watch lists (glide_list field type) allow multiple users to subscribe to notifications of a task. You can specify conditions in an email notification to send email notifications to the members when the conditions are met.
How to configure: Configure email notifications for watch lists
If my answer helped you, please accept it as correct and helpful, thank you 👍
Martin
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02-20-2025 09:45 PM
only users having read and write access to comments field on that table are allowed to do so.
But it can be customized as per customer's requirement
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader