For automating ServiceNow test cases, the Automated Test Framework (ATF) is a built-in tool that allows you to create and run tests directly within the platform. It’s easy to use, fully compatible with ServiceNow updates, and requires no additional setup. However, its capabilities are limited to basic UI testing, reporting is minimal, and it cannot easily handle external integrations. Alternatively, web-based tools like Selenium, Cypress, or RPA platforms such as UiPath can automate ServiceNow’s web interface and manage more complex scenarios. These tools can also integrate with customer support automation tools to streamline workflows, though they require extra setup and ongoing maintenance when the UI changes.
