Best practice to load the Departments in ServiceNow

[RahmatSharH]

Hi Team,

Can anyone please help me out what would be the best approach to load the departments in ServiceNow ?

Thanks in Advance

[Dr Atul G- LNG]

Hi @RahmatSharH 

Follow the ITSM gudied setup 

You can create the import set and transform map as well that is also a best way to do.

[Ankur Bawiskar]

@RahmatSharH 

department data is part of foundation data.

you can use Guided setup

This link talks about the best practice

Foundation Data Templates : Steps to Download Data Templates 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[RahmatSharH]

Thanks @Ankur Bawiskar, @Dr Atul G- LNG  for the information, Do we have any automated way to load the departments in ServiceNow? 

Client is using LDAP to get the users and groups, Is their any way to get the departments through LDAP?

Is LDAP is the best practice or Is their any best way to load department other than LDAP? 

Please suggest on this

Thanks in Advance!

[Ankur Bawiskar]

@RahmatSharH 

yes department can be brought in using LDAP provided your custom is storing that in AD server

LDAP Integration - Load Locations and Departments along with user records. 

here is the article on the steps you need to follow

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961314

If my response helped please mark it correct and close the thread so that it benefits future readers.