best way to connect serviceNow with JIRA

[Manohararuna]

Hello Everyone,.

         I have one requirement, there is a JIRA application in my project. Client need to connect with ServiceNow incident Table and update JIRA details in Incident from comments section and Incident details like Number , short description, Priority, Urgency and few more fields data in JIRA Application.

      For this two way (like multi directional) data need to be pass (ServiceNow to JIRS and JIRA to ServiceNow)

      Please anyone provide perfect solution to this.

Thanks,

Manohararuna

[Arafath]

If you have plugin for integration hub then it will be easy. If not you have to configure scripted rest api.

[JavierPM]

Hi @Manohararuna,I'm the community manager at Exalate.

For a bidirectional integration between ServiceNow and Jira, where incident details and comments are synced both ways, you’ll need a flexible solution that can handle custom field mapping and comment synchronization.

Exalate is well-suited for this kind of setup. It allows for fully configurable two-way sync between ServiceNow and Jira, including fields like number, short description, priority, urgency, and comments.

You can always reach out to our community if you have any further questions

Good luck with the integration!