Hi all, what is the best way to trigger notification to specific groups. I have a custom notification ' Assigned to' Agent and we need this for only few groups (around 130+). This list may alter in future. What would be the best way?
Currently I am trying it via as system property storing all these groups sysids and checking if current assignment group on Case is one of these sys id's. But as the max length for property 'Value' field is 4000, I am looking for better approach if any. Thanks in advance!!
