Best way to update attributes for sys_user references across the platform
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04-03-2024 11:14 AM
Hoping someone has come across this and can come up with a suggestion:
Use Case:We are deploying a new instance of ServiceNow and would like to apply the same attributes to all fields that reference sys_user regardless of where the tables extend from or to. We want to ensure consistency behavior for type-ahead results that use user_id, Name, and email regardless of where you are using this field (Caller, Requested for, Assigned to, etc . . ).
We know that across the platform may not be possible based in application, but we are hoping we can use something now before we modify anything in order to have this requirement applied when we need to update/create new task forms.
Please advise if you have any suggestions and thanks in advance for reading this.
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04-03-2024 02:24 PM
there is no single place where we can configure this. You can have a custom solution by using a scheduled job by querying the dictionary table + variables table.