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api/now/v1/clotho/put Failed to send metric data, Response Code: 500

Any info about this error? I didn't found anything in the documentation. Thanks 2026-06-02T07:33:12.660+0000 ERROR (Extension Container: com.service_now.metric.SimpleBatcherTask) [AnalyticsLog:169] (237) com.service_now.metric.rest.client.InstanceRes...

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ServiceNow AI related course tips and From where to start?

Hello All, I want to start learning all the things related to ServiceNow AI from ServiceNow University. I want to start from Basic to Advanced. I know and have heard below terminologies 1. Generative AI2. AI Agent3. Agentic AI4. Now Assist5. AiOps e...

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After Completing Risk Assessment, the inherent likelihood and impact field is not updating

Hi , So the issue is whenever I complete a risk assessment for a risk, the inherent likelihood and impact field are not getting updated. This is causing hindrance in creating risk heatmap as the values are dependent on this. Any idea why this is happ...

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Can you pass URL params to a survey to auto fill parts of it?

I've been asked with finding ways to update an email notification link to a survey to include URL parameters in it that would auto-fill on the survey itself (either from platform view or a portal such as CSM).AIs are no help here. Some say it's possi...

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Portal - Additional comments mandtory for REOPEN Incident

Hi Team , When incident is reopened from Portal - Additional comments should get mandtory asking that "provide reason for reopeneing this incident ' . @Ankur Bawiskar @Ehab Pilloor Need your help here Ehab Pilloor

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Catalog UI Policies Not Applied to Variable Summarizer on Approval Records

Per ServiceNow KB0814683, Catalog UI Policies are not applied to the variable summarizer on approval records, and this is expected system behavior. However, our approvers would prefer a more streamlined view that displays only the information relevan...

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How to show Software License compliance status based on multiple tenant for a publisher SAM Pro

We have Integrated with Microsoft multiple tenants to fetch Software data (Subscriptions).Using SAM-PRO- Direct SaaS Integration profiles, this integration has been done between ServiceNow and different tenants. However , It has been observed that Su...

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New Status reports not appearing in the new project workspace

Hello, I'm creating a new Status Report in the new Project Workspace. But after submmiting, it disappears. I can see it in the old workspace, in the backend table, but not in the workspace. The button to import appeara and I can import, but doesn't m...

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Set Hours as the default unit instead of FTEs in the resource menagement

There is a way to set a the default unit in the resource management workspace as Hours instead of FTE, for everyone?

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Using list collector in Flow Designer 'For Each loop' by converting string into array of string

Many a times there is a need to use list collector variable in the Flow Designer for multiple purposes such as creating 'n' number of catalog tasks or approval records based on list collector variable value count. So we will have to use 'For Each' Ac...

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Scripting and Coding

ATF - Reusable Test - Input Variables - Make it Dependent

Hello all - I am trying to create 2 input variables in my reusable test, and make one dependent of another like parent-child. I can see fields dependent and dependent on field in input variables table.So, trying to use like:Set Child variable's depen...

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Resolved! User unable to access to report , how to fix?

Hi All, I have a data base view (combination of incident table and sys_audit tables) this report will show all incidents whos priority is changed incident number with old value and new value report is done and working as expected , but when i shared...

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Issue connecting Copilot with ServiceNow using OAuth 2.0 for Knowledge

We have configured Copilot to integrate with ServiceNow Knowledge to share KBA's articles in Teams.We used OAuth2.0 and set up the configuration with a Client ID and Secret. However - to 'authorize' we are forced to enter a User ID/Password that aut...

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Add Assets Tab to Global Search

I have been try to add assets (alm_assets) to "Glob al Search", but I haven't been successful.So far, I have completed the following steps:1. Created a record in sys_search_source:2. Linked the record in m2m_search_context_config_search_source:3. Con...

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ESX host and virtual Machins running on it

Hello Everyone, I want list of all the ESX host and virtual machines running on it.I am not sure how to check which VM's are running on specific ESX host.Is there any way to do this? I am seeing there are table's VM instance , VMware instance but no...

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