HI Community,
I have a requirement, in HR Case record whenever we receive an email reply from user then it needs to update in the comments/worknotes .
I have written a inbound action script for it but it is not working as expected.
email get added to the activity log of the record but the email body is not getting updated in the comments/worknotes.
For example: email received is updated but the body of the email is not getting updated in record's comments/worknotes.
what am i missing
Part of the script:
//update on active cases
if (current.getTableName() == "sn_hr_core_case" && current.getValue('state') != 3 && current.getValue('state') != 7) {
//gs.info('xxx1 '+ mailaddress);
if (current.getValue('u_sender_email') == mailaddress || current.opened_for.email == mailaddress || current.opened_by.email == mailaddress || current.subject_person.email == mailaddress) {
//if rejection email, set state back to work in progress
if ((email.subject.indexOf(REJECT_SUBJ) !== -1) ||
(email.subject.indexOf(REOPEN_SUBJ) !== -1)) {
//only for awaiting acceptance state
if (current.getValue('state') == 20) {
current.state = 18;
}
}
//If accept email close the case.
if (email.subject.indexOf(ACCEPT_SUBJ) !== -1) {
//only for awaiting acceptance state
if (current.getValue('state') == 20) {
current.state = 3;
}
}
}
if (current.subject_person.email != mailaddress && current.opened_for.email != mailaddress && current.opened_by.email != mailaddress && current.u_sender_email != mailaddress && !isInList(current.watch_list, mailaddress)) {
current.work_notes = "reply from : " + mailaddress + "\n\n" + email.body_text;
} else {
current.comments = "reply from: " + mailaddress + "\n\n" + email.body_text;
}
current.update();
