BR

[Community Alums]

Create a Business Rule on issues such that if priority is 1 it should not allow user to update the issues priority. (Abort operation). Need code for this

[Suyog Aptikar · Accepted solution]

sorry I did a quick test, my condition is wrong, it should be something as below

This will only trigger is priority is getting changed from critical to some other value

[Harsh_Deep]

Hello @Community Alums 

Create a before BR on Issue table with Update true, and condition Priority Changes From 1.

And use this code -

current.setAbortAction('true');

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

[Vishal Birajdar]

Hi @Community Alums 

Technically, if you abort the action means not only priority but also others fields will not able to update.

Instead use client script to alert the user saying "You are changing the priority 1" something like this.

[MonteKunze]

To create a Business Rule that prevents issue priority updates when it's set to 1, you can use JavaScript. The code snippet checks the priority and aborts the operation with a message if it's 1. Implement this code in your system while customizing it as needed.