Browser Notifications

Raghu Loganatha
Kilo Guru

‎12-05-2017 04:44 PM

Hi,

How can i create a browser alert in ServiceNow? I want to create something similar to the below image when an incident is assigned to anyone.

Screen Shot 2017-12-05 at 4.35.24 PM.png

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darius_koohmare
ServiceNow Employee
ServiceNow Employee

‎12-05-2017 04:49 PM

Have you tried out the live message option? Live Feed Table Notifications trigger the desktop browser alert if enabled in the users preferences.


Here's related info:


1. Desktop notifications and Mobile App push Notification


2. Set up push notifications for the ServiceNow mobile app


3. Setting Up Live Feed Table Notifications - ServiceNow Wiki


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Raghu Loganatha
Kilo Guru
In response to darius_koohmare

‎12-05-2017 05:23 PM

Darius,



I am not sure how that will work for me and how i can reuse that on incident table.


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Ximizu
Mega Guru

‎09-02-2019 01:14 AM

Hi Raghu, there are 2 workarounds to trigger the browser notification:

1. Use Flow Designer and create a group conversation

or

2. Create a business rule and user use the Conversation API

 

See details of both solutions in this thread

https://community.servicenow.com/community?id=community_question&sys_id=c03f3536db07b300d82ffb243996...

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