Business Elapsed time is greater than actual elapsed time

[Abhiram8]

Hi Team

I see, there are few cases where 'Business elapsed time' is greater than 'Actual elapsed time' in SLA (SLAs breakdown by Assignment) related tab of an incident form. Any idea on what could be the reasons?

Generally it will be the opposite case, but i am seeing above scenario for few incidents.

[jaheerhattiwale]

@Abhiram8If business time is more than actual time then actual time must be paused by some one. Please review and check that.

I think this might be a human error who has paused the SLA.