Hello Community,
I have a requirement in a flow in Flow Designer to detect a business elapsed percentage on an SLA task where it reaches 75% or when it has breached. I am aware that the best practice is to use the 'SLA Task' for its trigger and then use the 'SLA Percentage Timer' action. However, the SLA definition configured in this use-case does not have any start conditions hence I am not able to use that 'SLA Percentage Timer' action.
I am using the record created on 'Task SLA' table for the flow's trigger. I have tried using the 'Wait for Condition' where the Task SLA's business elapsed percentage IS 75. However when the SLA duration has passed the elapsed time, the flow is still 'stuck'. However when I look up the SCTASK record in the RITM on ServiceNow UI, it will somehow 'wake' the flow. Then the flow gets completed.
Appreciate if the community has any inputs, thank you.
