Business Pause Duration

MeigonS · ‎03-20-2025

Hello!

We have an SLA on the Catalog Task table. What is the "Business Pause Duration" field called?

I am able to create a Data visualization on it in Platform Analytics, but need to get that information using an API.

Is this possible?

Thanks!

Dr Atul G- LNG · ‎03-20-2025

The Business Pause duration is not available in the sc_task table; however, it is present in the SLA_task table. Therefore, you should use the SLA_task table to access this information.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

View solution in original post

MeigonS · ‎03-21-2025

I see the Business Pause Duration field on this table, however the Business Pause Duration field is not populated when I access it through API. How can I get the value?

MeigonS · ‎03-21-2025

Nevermind, sorry! I see the data.

Dr Atul G- LNG · ‎03-21-2025

Please check what is the correct name of this field and you need to dot walk.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************