Business Pause Duration

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MeigonS
Tera Expert

‎03-20-2025 10:26 AM

Hello!

We have an SLA on the Catalog Task table. What is the "Business Pause Duration" field called?

MeigonS_0-1742491470610.png

I am able to create a Data visualization on it in Platform Analytics, but need to get that information using an API. 

Is this possible?

Thanks!

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Dr Atul G- LNG
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Tera Patron
In response to MeigonS

‎03-20-2025 03:26 PM

Hi @MeigonS 

The Business Pause duration is not available in the sc_task table; however, it is present in the SLA_task table. Therefore, you should use the SLA_task table to access this information.

 

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MeigonS
Tera Expert
In response to Dr Atul G- LNG

‎03-21-2025 08:05 AM

I see the Business Pause Duration field on this table, however the Business Pause Duration field is not populated when I access it through API. How can I get the value?

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MeigonS
Tera Expert
In response to MeigonS

‎03-21-2025 08:07 AM

Nevermind, sorry! I see the data.

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Dr Atul G- LNG
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Tera Patron
In response to MeigonS

‎03-21-2025 09:39 AM

Please check what is the correct name of this field and you need to dot walk.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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