Business Rule condition not working

[leachy23]

Happy Monday all, 

Im trying to get a business rule to trigger when a 'Resolve' UI Action is clicked on a 'parent' ticket within a scoped app, but for some reason it never triggers.

my condition is current.state.changesTo(6)

Its an after business rule (I have tried before) . 

the BR itself is 

function closeRelatedTasks(me) {
var task = new GlideRecord("x_insoa_investec_a_table_caa");
task.addQuery("parent", '=', me.sys_id);
task.query();
while (task.next()) {


gs.print("Task " + task.number + ' closed based on closure of task ' + me.number);
task.state.setValue(6);
task.close_notes.setValue("Resolved by closure of Parent");
task.update();
}


this.closeIncident(me);
}

All help is appreciated!

[Mark Roethof]

Hi there,

Have you considered using the Condition Builder instead of the condition field?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[leachy23]

Hi Mark, 

Thanks for the response, yes that was my first choice but alas it didn't work. 

[Mark Roethof]

Can you confirm that the Business Rule is not executed at all? Did you do debugging on this? My guess is it's not an issue with the condition.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[leachy23]

The reason I didn't think it was working was none of the debug breakpoints were triggered when I changed resolve a ticket to meet the condition, but I've actually just added an info message to the end and its appearing so it must be the script that is nonsense!