Business Rule Delete

[Avinash Dubey2]

Create a Business Rule which will trigger when record is deleted in Incident table then delete a record in Customer Incident table for that incident.

[suvro]

@Avinash Dubey 

Did you try this out ? Do you have any confusion

[Ankur Bawiskar · Accepted solution]

Hi,

Please use before delete business rule and update your logic as this

(function executeRule(current, previous) {

	var gr = new GlideRecord('u_customer_incidents'); // give your correct table name
	gr.addQuery('u_parent_inc', current.number); 
	gr.query();
	if (gr.next()) {
		gr.deleteRecord();
	}

})(current, previous);

Regards
Ankur

[Avinash Dubey2]

Hi , 

Tried this approach .The record is not getting deleted from customer Incident tabel after deleting from incident table.

[OlaN]

Hi,

Is this "Customer Incident" a scoped application?
If so, make sure that you have cross-scope access to delete records from Global scope.

Do you see any helpful error messages in the system log?

What is happening when you try to delete a record?

[Ankur Bawiskar]

Hi,

are both the tables in same scope?

What's the error it shows?

Regards
Ankur