Business rule does not run on system update

ceraulo
Mega Guru

Hello!

I have a before Business Rule that is triggered when a Custom Date field is not empty.
The script is get the year from the Custom Date field and copy the value to another field.

When I manually tested this it works. But when the update to the record is done by the System, it does not work.

Any idea why this is the behavior? Should I instead update it to an AFTER Business Rule?

Please help!

Thank you.

2 REPLIES 2

Anil Lande
Kilo Patron

Hi,

Can you please share how the record is updated by system?

What script or configuration you have done/written to update it?

 

Thanks,

Anil Lande

 

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Thanks
Anil Lande

@Anil Lande I dug deeper and discovered the Custom Date field is updated through a BR. This existing BR and my BR has the same order. Updated mine to run after the existing BR and it worked.