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Query using GlideRecord when canRead() returns false

Hi, I have a requirement that a user, irrespective of the role configured in Service now should be able to view any incident details. Currently an Admin or the Incident submitter are able to view the incident. I tried to query the incident using the ...

vinuret by Kilo Contributor
  • 5253 Views
  • 2 replies
  • 0 helpfuls

Cannot connect to SQL Server

I have a JDBC data source trying to download data from a sql server database.I am getting this error from the data source:The TCP/IP connection to the host ITS-KM-LAPTOP, port 1433 has failed. Error: "Connection refused: connect. I verified the SQL D...

auto refresh incident list (or any list really)

How can you make the lists refesh automatically?  Is this possible?  For example, fulfiller stares at Incident list for 10 minutes, looks like no changes, but then they refesh manually and a whole bunch of tickets came in.  How can I auto refresh so ...

wbwb by Tera Expert
  • 10814 Views
  • 7 replies
  • 2 helpfuls

Resolved! Getting Started Using ServiceNow WSDL Web Service

    I am working on creating an integration between ServiceNow and NetSuite.   I have the Incident WSDL set up and it is able to pull information, if I have the sys_id.   Problem is, the only way I can figure out how to get that ID is via the UI.   ...

Resolved! Copy Comments and worknotes from TASK to Incident work notes

Hi _ looking to copy or push task notes and comments to the incident notes and comments field. I would like the Incident Assigned To person to be able to view the task notes from the incident record without switching back and forth. I copied a BR and...

mzmoore by Mega Expert
  • 6954 Views
  • 11 replies
  • 2 helpfuls

( Actions on selected rows >> Delete ) behavior

Hi all,   When I use the "Delete" button from (Actions on selected rows) to delete a user from a group, it does not delete the user record, it just removes the relationship. However, when I delete a child incident from a parent incident using the sam...

Hi, how can i generate weekly report to send to mail?

Hi , Run automated script for every for week and generate a reports to send to mail automatically.  Requirment: in cmdb table weekly how many records added this reports automatically send to mail  how can i do this can please help me on this?    

Sachin65 by Tera Expert
  • 5132 Views
  • 4 replies
  • 0 helpfuls

Resolved! Where to deactivate SLA?

Where to deactivate SLA? I need to deactivate it on our Work Order module. Appreciate your help. Thank you.

Bryan12 by Tera Contributor
  • 2574 Views
  • 3 replies
  • 0 helpfuls