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( Actions on selected rows >> Delete ) behavior

Hi all,   When I use the "Delete" button from (Actions on selected rows) to delete a user from a group, it does not delete the user record, it just removes the relationship. However, when I delete a child incident from a parent incident using the sam...

Hi, how can i generate weekly report to send to mail?

Hi , Run automated script for every for week and generate a reports to send to mail automatically.  Requirment: in cmdb table weekly how many records added this reports automatically send to mail  how can i do this can please help me on this?    

Sachin65 by Tera Expert
  • 5129 Views
  • 4 replies
  • 0 helpfuls

Resolved! Where to deactivate SLA?

Where to deactivate SLA? I need to deactivate it on our Work Order module. Appreciate your help. Thank you.

Bryan12 by Tera Contributor
  • 2574 Views
  • 3 replies
  • 0 helpfuls

Custom Field Missing in Update Set

I am working on a Service Portal project/workflow, so I started a new Update Set for it.  When I finished, I moved my Update Set to another environment to apply it there.  In testing, I ran into an error caused by the following issue. I created a new...

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jmiskey by Kilo Sage
  • 3967 Views
  • 3 replies
  • 2 helpfuls

Scheduled Job To Run M-F Excluding Weekends

Hello, I am looking for help with a scheduled job that runs a script to create a number of tickets every weekday. This part is working but I've received a request to modify the job so it excludes holidays. I plugged in the script I found here (https:...

cmsrenaski by Tera Contributor
  • 4109 Views
  • 10 replies
  • 6 helpfuls

Resolved! Mandatory Checkbox With Red Asterisk

I am trying to create multiple CheckBox under a Label and have the CheckBox Mandatory (i.e the user must select at least one CheckBox before submitting). Moreover, is it possible to have a red asterisk next to the label as well?   I was able to get t...

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JDX7913 by Tera Guru
  • 4499 Views
  • 8 replies
  • 0 helpfuls