I am looking for code examples of a server script that checks to see if a record exists in a table based on a specific field, if it does then it updates the record with new information and if it doesn't exist then it creates a new record in the table...
I have a UI Page that is meant to be a re-usable recreation of the OOB "dirty page handler" Modal: The client script of the UI Page is as follows: addLoadEvent(function() { // Show message with parent record display value $j("#dirty_form_modal_conf...
Hi,How to remove cart from service catalog item only for required item. Thanks in advance.Regards,Surendra.
Hi All, How to reload a form from an UI Page. There is an OOB UI Page 'assessment_thanks' I want to reload/refresh the Risk Form on displaying this message "You have completed this Assessment" from this ui page <div class="end-note" data-form-titl...
Hello, The scenario is this; I have a catalog item in our Service Portal called Request Help. In this Request Help catalog item we ask for a reference ticket number. This reference ticket number would be an existing ticket in our ServiceNow instanc...
Hi Team , We are in Quebec release now and we have enable AI search in our instance.We have enabled AI search in service portal as you can notice in the below screenshot We couldn't see any difference in the portal and we want to understand if we are...
Hi all, I have installed Advanced Work Assignment plugin in order to implement automatic allocation on several custom processes. I was checking on queues configuration and I noticed that it is possible to configure a specific Work Item Sort Order f...
Hi, They are few custom modules which needs to be restricted visibility even for the admin. Only for the xyz role user can view it. I have tried writing before business rule. but still it is not working.
Hi All I have a Instance of Simple List widget in my SP and I configured it to use Service Portal view for the list of records initially displayed but when I click on View All and then open a record from that list the default view is used and I canno...
Hi All, The report shown below consists of four different graphs combined together. Here for the first report, the report label is coming as the table name (Incident SLA) and for the other graphs the label is displaying with their respective datase...
I see some code related to it in the CSM Stock Header and in the Virtual Agent Service Portal Widget, but it seems like a lot of its functionality is happening elsewhere. Specifically, I can't seem to figure out where its sending messages to the agen...
I can go to dictionary and change the field type from string to integer on a particular field on my incident form. I was wondering if this is an SN recommended approach or should I just delete the field completely and recreate it as an integer Than...
I have a catalog client script that keeps giving "There is a JavaScript error in your browser console" The console just says "Unhandled exception in GlideAjax." This is the code I believe it is having the issue with: var ga = new GlideAjax('StaffInf...
Hi Team! I am working in the Agent Workspace area and am trying to recreate a UI scrip that functions in our ServiceNow UI however, in Agent Workspace, there seems to be some difficulty and thats why I am reaching out. On the incident table, if an A...
how to capture variables , variable sets, Catalog UI policies, Catalog Client script in update sets I have created updated sets i want to capture all of these
