I have added a Read Only HTML field to incidents, u_bp_description with a UI policy to show u_bp_description if the incident was created via a BigPanda automation share. It will display a formatted representation of a BigPanda incident in ServiceNow...
We have multiple admins working in our system. Call me paranoid but since they have the ability to impersonate so 1) I'd like to know if someone impersonates me, maybe an alert 2) I'd like to know how to tell if changes are done by someone impersona...
What is the difference between ebonding (remote isntance spoke) and remote process sync? Looking for use case or scenario to use above two. Thank you!
Hi, I have created a new web service user and gave web_service_admin role to this integration user. Also provided create and write ACL for web_service_admin role. While creating a incident/ change request via Postman it is giving below error. Pleas...
I have a method defined in a Script Include (FWIW, it's in an OOtB include, though I think it's a method we created. A secondary question: is there a way to easily determine that?). I'm trying to figure out where it is used. I tried querying Busin...
We tried to use sn record picker to allow users to close a change request. So we presented them 2 fields to populate when they try to close the change request: Close CodeClose Notes Problem is when they submit, nothing is being written for close_code...
Hi,I created view for task and task_sla and my requirement is show breached tickets count by break down based on assignment group. I have added database view in the indicator and added breakdown as group table and assignment group columnHere ...
Question, Once an update set is closed in DEV and already moved to your next instance (I.E. QA / TEST). Can a batch be created in DEV and those update sets moved into the batch? Reason I ask, we have a bunch of individual update sets we did and ...
Hello experts! I am having an issue displaying a menu item using $sp.getMenuItems("SYS_ID") in a widget. the part of the code that is giving me an issue is the following: data.items = $sp.getMenuItems("SYS_ID"); data.items = [ data.items[0],data.ite...
Since upgrading from Orlando to Quebec cart.placeOrder() is no longer working in our Inbound Actions. I've logged a ticket with ServiceNow but I'm wondering if anyone has experienced the same. I creating a very basic Inbound Action on all three of ...
I checked the attachment UI page but didn't find any forced encryption function.
Hi everyone, I have a client script: function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } var sOffering = g_form.getValue('service_offering'); // used in setPreference //alert(...
Has anyone been successful in using the abs() method before?I need to show the total sum as a positive, rather than a negative number. But I'm not sure what script to write, at the moment the script that sets the value is below, which is getting the ...
Hello, I am trying to reverse engineer where a menu is coming from by evaluating the following: data.items = $sp.getMenuItems("sys_id_a"); the issue is: I don't know where sys_id_a is coming from. What table is that sys_id_a coming from? I read onlin...
Hi All, We have one existing dashboard in both Dev and Production, now I have added additionally one report in the existing dashboard in the Dev stance now I am trying to move that report into Production but the report is moved but the report is not ...
