I have found a few answers to similar questions in the past, but for the life of me I can't get this working and am hoping someone might be able to give me example code: Not sure if I should be using a client script or ui policy for it. The form is f...
I use the table API to create a new incident: https://dev77859.service-now.com/api/now/table/incident { "state": 1, "active": "true", "short_description": "Test incident", "description": "This is a test POST request to create a new i...
Hi, I am working on a script that is looking at the RITMs for Server Decommission forms we have completed, and extracting the server names. Some of the RITMs don't have the variable 'server_name' so the result is undefined, however, I don't know how ...
I have created new menu item in service portal.On click of that menu item, I want to open a new window with target URL instead of new tab.Please suggest.Regards,Sumit Jumale
Hi , below simple code I created but value var gr = new GlideRecord ('cmdb_ci_server'); gr.addQuery('sys_id' , 's132432432423nh23h3223'); gr.Query() if(gr.next()); //var msg = gr.getValue('used_for'); var msg = gr.used_for; gs.print(" Value of choi...
Really stuck on an issue and could value some help. I want the reference qualifier query for the company field to depend on whether pharmacy is checked below: Have created a reference qualifier as follows: Passing current into the script include. W...
How can I find the buggy endpoint with the following error log? There is no information about the code or the origin of the bug
Hi All, After raising the request I need to read the attached excel file through workflow ?and I need to set conditions for it. How can I achieve this any suggestions please..
Hello, I'm working on an onChange client script. I have a requirement to limit choices on a list type element based on another field called 'role'. function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValu...
Can some one help me how to make comments field mandatory in agent work space I tried g_form.setMandatory('comments', true); but not working , I am enforcing that in the workspace client script section , every other action is working fine except sett...
Hi all As part of our New Employee process, we'd like to set 2 values in 2 fields on a Catalog Task record, from the User table. I've attempted a client script on the Catalog Task table to do this, but I know it's not right, and was hoping someone co...
How can I Populate custom table fields on catalog item(Portal and UI). Catalog Item Custom table Fields Field 1Filed 2Field 3 Submit
Hi All, Could you please help me with modifying the Agent Chat/VA icon on the Portal. I want to see as below mentioned. Note: I have enabled the Agent Chat- 'Service Portal Agent Chat Configuration' under Service Portal module. Thanks in Advance..!! ...
Hi All,I need to pull a report of all the incidents that were in my teams queue and breached their SLA this month. how can this be achievedThanks & Regards,
Hi All, I have a CS and SI with ajax calls to fetch records from a table. I can see that records are being fetch from SI as a JSON object because I am passing them as JSON object. When I am printing the answer in the client script as get something li...
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