I have been asked to look into the ways we can integrate ServiceNow with Dynatrace.Our teams want the problem in dynatrace to create an incident in ServiceNow, and then when the incident is resolved in ServiceNow it updates/closes the problem in Dyna...
Please reply me ASAP ..Note: This is in Scoped Application and I created Script Include in Scoped Application only.
Hi All,Currently on our Normal change workflow we send out a peer review approval. This is sent to the primary group of the person who the log is request by.Out change manager wants to change this step of approval. They would like the group appro...
Hello All,I opened the workflow timer activity in scheduled job and changed the next action to after 5 minutes, The state changed from ready to queued. What does this mean? and what is the difference between ready, queued and running states?
We have a tuesday only load which we need to stop with the intention of starting it again next week.We have disabled the scheduled import and deleted the entry from the schedule (sys_trigger) table.We dont want to modify the data source with incorrec...
Hi All,I have created one catalogue item and attached workflow to it.When submitting the request the RITM will create along with TASK .When I change CI and Short description from RITM from it is getting reflected on to the task except assignment grou...
I am attempting to have a Group Approval created at the task level when I issue a Catalog Task from workflow. I have embedded the following script in the Catalog Task workflow item.var ar = new GlideRecord('sysapproval_group');var grp = new GlideReco...
HiServiceNow has a very comprehensive set af "CI Relation Types" and Suggested Relationships "out-of-the-box", but...is there a way to disable "CI Relations Types" or "Suggested Relationsships" that we do not want to use? (to simplify things for our ...
Has anybody come up with a work-around to getting a user's domain within their session? Slightly different than getting the domain off their User > Company > Domain record, since certain users can switch domains. Looking for a scoped version of g...
write a business rule to display the 'Add info Message', suppose a user will insert the data into table then the respective message(Add info Message) should be displayed into respective items. screenshot:
Hi,The catalog client script & script include is returning null. The scripts are aimed at determing if the location records name is empty.The empty location record is caused by a separate issue which we are currently unable to resolve.The purpose of ...
Hi All,I have plans to build a chat bot for servicenow for internal organization departments like IT helpdesk, HR, Finance and other related departments in an organization.If we take an example for HR, this chat bot should give an options... if user ...
Hi,I have written a Scheduled Job which fires an event and that event triggers a notification. I want to add a condition in that Scheduled Job which makes this Scheduled Job trigger that event only when the user has itil role and is part of "XYZ" com...
My question is similar to this one:Direct link URL to incident or request itemHowever my query is regarding Stories. So I can do thishttps://xxxx.service-now.com/nav_to.do?uri=task.do?sysparm_query=number=STRY2567987Which gets me this task viewBut ...
Hi All,I'm trying to add custom notifications for each of the companies in our group. I've got various if statements running in the notification script identifying when you send what but i'm trying to send a signature that i have stored in a script f...