Business rule for state change.

[Atchutaram]

Hello Everyone,

                              I have a requirement. we have a outages tagged for incident and the duration is tagged for it. I need to  write a business rule if state changes from on-hold -awaiting caller to resolved the outage should be ended.

how can i write this condition in business rule?

[Runjay Patel]

Hi @Atchutaram ,

Create before business rule like below.

Here select your "Outage" field instead of active.

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[Runjay Patel]

Hi @Atchutaram ,

Please accept the solution if it helped or still facing issue then let me know.