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Business rule for state change.

Atchutaram
Tera Contributor

‎11-06-2024 04:04 AM

Hello Everyone,

                              I have a requirement. we have a outages tagged for incident and the duration is tagged for it. I need to  write a business rule if state changes from on-hold -awaiting caller to resolved the outage should be ended.

 

how can i write this condition in business rule?

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2 REPLIES 2

Runjay Patel
Giga Sage

‎11-06-2024 04:53 AM

Hi @Atchutaram ,

 

Create before business rule like below.

RunjayPatel_0-1730897534424.png

 

Here select your "Outage" field instead of active.

RunjayPatel_1-1730897577934.png

 

 

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Runjay Patel
Giga Sage
In response to Runjay Patel

‎11-07-2024 12:51 AM

Hi @Atchutaram ,

 

Please accept the solution if it helped or still facing issue then let me know.

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