Business Rule Insert

[Avinash Dubey2]

Create a Business Rule which will trigger when new record will be inserted in Incident table then create a new record in Customer Incident table 

[Abhijit4]

Hi Avinash,

The answer provided by @Akshay Kangankar should work. But don't use 'gr' variable in script as it is not best practice and can behave weirdly, just change the variable to something else.

Thanks and Regards,
Abhijit
Community Rising Star 2022

[Avinash Dubey2]

Hi , 

Thanks for the solution.

The Data from number (Incident table) is not getting transferred into customer incident table.

i am using this code :

(function executeRule(current, previous) {

    var gr = new GlideRecord('u_customer_incidents'); 
    gr.newRecord();
    gr.u_category = current.category;
    gr.u_subcategory=current.subcategory;
    gr.u_parent_inc=current.number;
    gr.u_state=current.state;
    gr.u_description=current.description;
    gr.u_short_description=current.short_description;
    gr.u_caller=current.caller;
    gr.insert();
   gs.addInfoMessage("The customer incident " + gr.number +" has been created");

})(current, previous);

[Omkar Mone]

Hello,

Try with 

(function executeRule(current, previous) {

    var gr = new GlideRecord('u_customer_incidents'); 
    gr.newRecord();
    gr.u_category = current.category;
    gr.u_subcategory=current.subcategory;
    gr.u_parent_inc=current.number;
    gr.u_state=current.state;
    gr.u_description=current.description;
    gr.u_short_description=current.short_description;
    gr.u_caller=current.caller;
    gr.update();
   gs.addInfoMessage("The customer incident " + gr.number +" has been created");

})(current, previous);

[Ankur Bawiskar · Accepted solution]

Hi,

Why not use flow designer for this with no script?

try to use this script and share the update

(function executeRule(current, previous) {

	var gr = new GlideRecord('u_customer_incidents'); 
	gr.initialize();
	gr.u_category = current.category;
	gr.u_subcategory=current.subcategory;
	gr.u_parent_inc=current.number;
	gr.u_state=current.state;
	gr.u_description=current.description;
	gr.u_short_description=current.short_description;
	gr.u_caller=current.caller;
	gr.insert();
	gs.addInfoMessage("The customer incident " + gr.getDisplayValue() +" has been created");

})(current, previous);

Regards
Ankur

[Avinash Dubey2]

Thanks for the help