Developer

Is it native behavior for ServiceNow to generate multiple email candidates and mark one as Ignored?

Hello ServiceNow Community,I am currently analyzing an email notification behavior and I would like to confirm whether this is expected/native ServiceNow behavior or if there may be something else in the configuration causing it.The notification is t...

Question

Does impersonation in ATF respect or ignore ACL's that do not allow impersonation?

My assumption is yes, but, would like concrete clarification. I create a user, and assign it roles to a table in which the ACL's do not allow impersonation sessions to CRUD those records. I impersonate that user, and try to create a record. Test fail...

Question

Resolved! ATF - passing output of server side script to subsequent steps

Hi, I have created an server-side script in ATF to find approvers from approver table (function(outputs, steps, stepResult, assertEqual) { // add test script here var newOrderId = ""; var Record_Number=""; var sysIdforStep6 = 'f64cc4ebdb212300b1...

Question
Automated Test Framework

Password Reset integration for Microsoft Active Directory - Blog

Hi fellow developers(This is not a question ) Writing this short piece of how to use the "Password Reset integration for Microsoft Active Directory spoke".When at first I received the requirement of building something which can help reset password o...

Question

how to restrict incident creation from calendar invites for DL

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any

Question

I want to add one column to the Resource Card.

I would like to add a new column to the Resource Card column configuration. Could you please help me understand how to add the column and identify the table from which the existing column values are populated?

Question

ATF - How to pass the Previous Step in the Run server-side script for CAB approval.

Hi, I am trying to pass the previous step in the sys id (Insert record) in the Run server-side script step. I am writing the script to Approve 60% of approvers in the CAB approval of change request to move next phase. Help me out its Urgent!Error: T...

Question

Show/hide button on workspace list page

Hi Community:I have a requirement to show the Approve button on the Workspace list page above the list only when the selected records' state is a certain state, eg. awaiting approval. When user select some records that the state is not that one, the ...

Question

Catalog task with two users for assigned to

Hello Community,I would like to ask whether it is possible to assign two people to the same Catalog Task.The context is the following: a RITM is submitted, and I need someone from a specific group and another user who is not part of that group (for e...

Question

Invoke a Topic on Now Assist panel from a UI action.

I have created a custom conversational topic and made it available in the Now Assist Panel.I would like to initiate this topic from a UI Action on a Case or Incident form within Configurable Workspace.Is this possible?

Question

SG-SCCM SAMP Usage scheduled import not creating import set

Hi All,I am currently troubleshooting an issue with the Service Graph Connector for Microsoft SCCM and wanted to check if anyone else has experienced something similar.SG-SCCM SAMP Usage scheduled import not creating import set After Investigation I ...

Question

GlideRecordSecure insert fails for "sn_vul_container_image_package" table using Script Include.

Hi everyone,I'm trying to insert records into "sn_vul_container_image_package" and "sn_vul_container_image_layer" using GlideRecordSecure.Using GlideRecord, the insert works as expected. However, with GlideRecordSecure, the insert silently fails—no r...

Question

All Modules of Software Asset is not showing in menu

I installed Software Asset Management plugin and everything was working fine, all modules were visible but after installing Software Asset Workspace Plugin, all modules except Software Asset -> Administration are not visible.I uninstalled Software As...

Question

In IDE3 working but not working in UAT

The functionality is working as expected in IDE3. The update set has been committed successfully in UAT, and there were no errors during deployment. However, the functionality is still not working in UAT environment. could u please help me identify t...

Question

List collector field is not working as expected in portal

I have created a catalog in which I have a variable set in that i have a list collector field , when I am selecting and adding records in try it view I am able to add but when I am trying to select any value from portal view , I am not able to select...

Question