Issue with software catalog flow and license model creation in alm_license table.
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3 hours ago
After publishing a software model (e.g., Microsoft Visio 2003 Standard) to the software catalog, the catalog item is successfully created in both pc_software_catalog and sc_cat_item. When I click Order Now, a RITM is generated as expected.
However, I would like to understand the backend logic or flow that leads to the creation or update of a record in the alm_license table. Specifically:
- What triggers the license model creation from the RITM?
- Is there a workflow, business rule, or script include that links the catalog item to the license model?
- How does the asset tracking strategy or software model configuration influence this?
Please provide guidance or documentation on how this flow is designed to work and what configurations might be required to ensure license records are properly created.
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