Business Rule is not working properly
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07-26-2022 12:18 AM
Hi all,
I have a requirement to send survey reminder after 12 hours of creation. So i created an onAfter() BR but that is not working as intended.
Any help would be greatly appreciable.
Thanks in Advance
When : After, Insert
Table : Assessment Instance
logic :
(function executeRule(current, previous /*null when async*/) {
var sys_id = current.getValue('sys_id');
var gdt = new GlideDateTime('current.sys_created_on.getDisplayValue()');
// gdt.addSeconds(43200);
gdt.addSeconds(300); // for testing
var s = new GlideRecord('sysauto_script');
s.initialize();
s.name = "Survey Reminder for : "+current.number;
s.active = true;
s.run_type = 'once';
s.run_start = gdt.getValue();
var script = "sendReminder();/n function sendReminder() {/n var gr = new GlideRecord('asmt_assessment_instance');/n gr.get('"+sys_id+"');/n if (gr.metric_type == '*****sys_id*****' && gr.state == 'ready') {/n gs.eventQueue('assessment.inc.reminder', gr, gr.user);/n } else if (gr.metric_type == '*****sys_id*****' && gr.state == 'ready') {/n gs.eventQueue('assessment.req.reminder', gr, gr.user);/n }/n }";
s.script = script;
s.insert();
})(current, previous);
- Labels:
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Script Debugger
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Scripting and Coding

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07-26-2022 12:41 AM
I think there is quotes in your GlideDateTime function, remove them as below:
var gdt = new GlideDateTime(current.sys_created_on.getDisplayValue());
Aman Kumar