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Business rule message not displaying to certain users

EdgarMaximA
Tera Contributor

Hie everyone, so I've got a business rule set up so that when a certain condition happens a message is displayed, when i run a test on my user i see the message, but when i impersonate other users i cannot see the message

 

 

 

1 REPLY 1

Tanushree Maiti
Giga Sage

Hi @EdgarMaximA 

 

Check if there is any  read ACLs on the chage_request table by enabling debug security. 

If yes, in that case, it could be the case that ACL  works for you because you have that role but whom you are trying to impersonate, that user not having that role.

 

So check/debug it, hopefully you will get the root cause.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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