Issues Establishing Connection with Knowledge Copilot connector - OIDC

[ZacharyB3535501]

While attempting to set up the Copilot Connector with connection type 'Microsoft Entra ID OAuth using Certificate' following the MS KB here - ServiceNow - Connectors | Microsoft Learn I am running into an issue while configuring a new App Registry in SN.

While setting up the OAuth OIDC Provider Configuration, the record cannot be created, as the OIDC Metadata URL is already in use.  This is already set up as the IdP for SSO access to the instance.  The value in User Claim indicated by the linked KB differs from the current configuration.

Hoping for some insight into how others have successfully deployed this connector.

[Tanushree Maiti]

Hi @ZacharyB3535501 

It seems to be a known issue. Please go though this ServiceNow Support KB article and follow the resolution steps.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0858465

[ZacharyB3535501]

Hi @Tanushree Maiti 

I did come across that KBA, however this is not the case.  There is an active IdP with which the OAuth OIDC Provider Configuration is associated.  The issue that I am having is that the currently active IdP is used for user provisioning and instance SSO access.  This is associated with our Azure tenant.  We are also attempting to set up the Knowledge Copilot connector, which requires a different value in the user claim field (oid).  As currently configured, this is upn.

[Tanushree Maiti]

Hi @ZacharyB3535501 

I got your point. On the  existing IDP records' user claim field two integration expects different value.

As these are OOB configuration, I will suggest you to  Log a case and take ServiceNow Support help. They only can help you here.