Business Rule not redirecting to service catalog item form

[Edwin Fuller]

The business rule below should direct users to the selected catalog item to continue filling out the form. However, it is not redirecting instead it stays on the same page, any help would be much appreciated

function onAfter(current, previous) {

//This function will be automatically called when this rule is processed.

var number = current.number;

var reqFor = current.requested_for;

var location = current.requested_for.location;

var reqBy = current.requested_by;

var reqItem = current.catalog_item;

var shortDescription = current.shortdescription;

var businessCase = shortDescription + '\n' + current.business_case+ '\n\n' + 'Created from Demand: '+number;

var comments = "DEMAND_REF:"+current.sys_id+" "+businessCase;

var deadline = current.u_deadline;

getCart();

var url = 'com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=' + reqItem + '&sysparm_user=' + reqFor + '&sysparm_requested_by=' + reqBy + '&sysparm_deadline=' + GlideStringUtil.urlEncode(deadline) + '&sysparm_stnd_req_add_info=' + GlideStringUtil.urlEncode(businessCase) + '&sysparm_comments=' + comments;

action.setRedirectURL(url);

//Leave the ConnectUs record opened

var grCU = new GlideRecord('x_hemas_connectus2_x_hemas_connectus_connectus');

grCU.get(current.sys_id);

grCU.current_status = 'Service Request Opened';

grCU.update();

function getCart() {

var cart = new GlideRecord('sc_cart');

var userid = gs.getUserID();

cart.addQuery('user', userid);

cart.query();

if (cart.next()) {

// We already have a cart so override the requested for value and empty it

cart.requested_for = reqFor;

cart.special_instructions = comments;

cart.delivery_address = getDeliveryAddress();

cart.update();

var cartItems = new GlideRecord('sc_cart_item');

cartItems.addQuery('cart', cart.sys_id);

cartItems.deleteMultiple();

} else {

cart.initialize();

cart.user = userid;

cart.requested_for = reqFor;

cart.special_instructions = comments;

cart.delivery_address = getDeliveryAddress();

cart.insert();

}

return cart;

}

function getDeliveryAddress() {

var gr = new GlideRecord('cmn_location');

if (!gr.get(location))

return '';

var text = '';

if (!gr.street.nil())

text = gr.street + '\n';

if (!gr.city.nil() && !gr.state.nil() && !gr.zip.nil())

text += gr.city + ", " + gr.state + ", " + gr.zip;

return text;

}

}

[Shishir Srivast]

Hi Edwin,

Can you please try this line of code action.setRedirectURL(url); after grU.update();

[Edwin Fuller]

I did with no luck

[sachin_namjoshi]

Please use gs.setRedirect in your business rule.

Below is sample code

1. gs.setRedirect("com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=d41ce5bac611227a0167f4bf8109bf70&sysparm_user="    
2. + current.sys_id + "&sysparm_email=" + current.email)  

Regards,

Sachin

[Edwin Fuller]

After doing some more debugging, I found the issue is with my business rule not getting triggered. I updated the rule to run before update vs after update and the rule ran yet when I changed it to after it did not run