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Business Rule not running on update

Josh62
Mega Contributor

I have a business rule within my application scope that is not triggering on update for some tables. Here is my business rule:

find_real_file.png

find_real_file.png

I have verified that the business rule does run on the 'cmdb_ci_server' table by viewing the system logs:

find_real_file.png

I also verified that the rule is triggering in the debugger:

find_real_file.png

 

I tried running this on a custom table in my instance, and nothing appears in the logs or debugger as well (note: there are no other business rules defined for this table):

find_real_file.png

find_real_file.png

Any thoughts on this? I'm not sure what else to do to fix this.

1 ACCEPTED SOLUTION

Josh62
Mega Contributor

Posting support article here for anyone experiencing the same problem:

https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=7550584fdb174090feb1a851ca9619f7

View solution in original post

9 REPLIES 9

Josh62
Mega Contributor

Posting support article here for anyone experiencing the same problem:

https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=7550584fdb174090feb1a851ca9619f7

Can anyone post the contents of this article here? I'm logged in but can't see the article.

 

magee_0-1701793863599.png

 

sireesha03
Tera Contributor

even i am facing the same isseue.

 

Cannot read that, can anyone post the contents?

jennv
Mega Guru

Did anyone find sth? im experiencing the same thing, BR doesnt work on After ,Update. i also have a log in the beginning and i cant find it in system logs.