Business Rule not triggered on System update

[Mani35]

Hello Guys,

I have one doubt....

I have written a business rule on async insert   , table: sys_attachment.   ,   condition: current.sys_created_by != "rtcUser"

If any attachment is inserted for incident table then this business runs.....

So through email client , I have sent an attachment .....so in activity it captures like this:

Again I am replying to the same mail by send an attachment to my instance,,,,as inbound action.......so in activity it captures as:

When the attachment is created by Manisha on that time this business rule is trigerred but when the attachment is created by is sytem then this business rule is not trigerred......

Could anybody tell me why this happens.......

And give me the solution so that the business rule will also triggerred on system update....

[Ankur Bawiskar · Accepted solution]

Hi Manisha,

That business rule is async insert. can you also mark it as update and try.

Regards

Ankur

[Mani35]

In attachment table , attachment is inserted only not updated.....

even though I tried no output

[Mani35]

Sorry Ankur......Previously it was not working...but today it works on checking update true

Thanx,

manisha

[Mani35]

Hello guys,

Please reply.......i need to do that by the end of the day