Issue on flow desinger approvals

[learnSN]

I am working on a requirement in Flow Designer where the trigger is a Service Catalog request. Based on a variable selected in the associated catalog item, the flow must initiate two level approval process. The first level is a Manager approval, and once the Manager approves, it should then trigger a second-level approval from the VP. Initially, I implemented this using two sequential “Ask for Approval” actions—one after the other. While the Manager approval triggered correctly, I encountered an issue where, after the Manager approved, the system sent another approval request to the Manager along with the VP, which is incorrect. To resolve this, I attempted a parallel approval setup, which sent approvals to both the Manager and VP at the same time. This worked technically, but the business requirement is for sequential approvals, not parallel. I then added a “Wait for Condition” step to ensure the VP approval only triggers after the Manager’s approval is completed. However, even with this in place, the Manager still received another approval request when the VP’s was triggered. I need the flow to ensure that after the Manager approves, only the VP receives the next approval request without re-triggering the Manager. The goal is to have a clean, sequential approval path: first Manager, then VP, without any duplication.

[AndersBGS]

Hi @learnSN ,

Please share a snip of your configuration, as this will make it much easier to help you with your issue.

[TejasSN_LogicX]

Hi @learnSN ,

The issue happens because both approvals are using the same approval record. When the VP approval triggers, the Manager is still listed as an approver, so the system sends another request to the Manager.

To fix this, don’t use two “Ask for Approval” actions one after another. Instead, create separate approval records for each level.

[learnSN]

Thanks for your response.

For each approval level, there’s a validation based on the approver’s grade level and country.

If the assigned approver doesn’t meet the required conditions, that approval should be skipped, and the process should continue to the next approval level.And same ahould apivable for the VP approval 

[NavinAgarwal]

Hi @learnSN ,

To create a two-level sequential approval process in Flow Designer, place the two "Ask for Approval" actions one after the other in a single path, and use the 'Request Approval' action's output to drive the second approval. The issue you are experiencing is likely due to how the flow handles the approval state and variables after the first approval is completed. Ensure the second "Ask for Approval" action is using the output from the first action to identify the correct record for approval, and you don't need to re-trigger the Manager approval. 

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