Business rule on sys_email table

[JohnnySnow]

Hi Team,

I want to use the event name in the business rule condition (created on sys_email table ). I'm not sure how to determine or rather dot walk the event name. Can some one please guide 

[Mahalakshmi Rav]

Hello @Ankur Bawiskar ,

Is it not recommended to have before BR on sys_email table? we have a requirement to check the user from sys_email table and query the user table and fetch the user name then map it to user id in the sys_email. we are thinking to acheive it in before insert BR, what's your thought on this one?

[Ankur Bawiskar]

@Mahalakshmi Rav 

please post a new question and share all the details there and tag me as this is an old thread

[sushantmalsure]

The even name which you see there is nothing but email log from table (sys_email_log).

from BR on sys_email table, you can write following script to get event name:

var getEvent = new GlideRecord('sys_email_log');
	getEvent.addQuery('email',current.sys_id);
	getEvent.query();
	if(getEvent.next()){
		gs.addInfoMessage('Event name is '+getEvent.event.getDisplayValue());
	}

[Prathmeshda]

Hello @JohnnySnow 
  current.event is the reference to the Event table (sysevent).
  current.event.name fetches the actual event name.

           Instead of creating a BR on sys_email, use one of these:

           Event Script – Triggered when a specific event fires.
           Script Action – Fires when an event occurs; you can check the event name and perform actions.
              if (event.name == 'incident.assigned') {}

If this response proves useful, please mark it as Accept as Solution and Helpful. Doing so benefits both the community and me. 👍🙂